Complaints

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 17, 2024, I purchased a certification program from ***************** and Blitzmetrics for $10,000, expecting a fully developed program as advertised. I was invited to a training program in ******, *****, which turned out to be the creation phase of the program, not a completed training. I was shocked but chose to contribute to its development, although I paid for an entirely created program. Upon returning, I accessed some old training videos and videos of ****** conducting audits but realized that no part of the new program was ready. I spent significant time building the program and helping with VA hiring. However, when a new participant, who also paid $10,000, received 1-1 training, I requested the same but had to argue over multiple emails and still did not receive access. On June 25, 2024, I requested a full refund, explaining that the program did not fit my needs. ***************** refused, offering only $5,000, claiming I had gained knowledge. I disagreed, having received minimal benefits and none of the advertised advantages. I proposed an $ ***** refund, which was declined. Additionally, I incurred travel expenses for the Dallas ***** which was supposed to be training but was not. I am now seeking a full refund of $10,000 due to false advertising and fraudulent claims. The program promised various benefits, such as a set of SOPs guaranteeing client success, access to a network of competent agency owners, and elimination of cold outreach for client acquisition, none of which were delivered. Here are links to the advertised posts: - ************** 1](*************************************************************************************************) - ************** 2](*********************************************************************************************) He continues to sell program -- Here is the advertising from his website - *****************************************

  Business response

  08/01/2024

  August 1, 2024
  
  Dear PayPal Resolution Center,

  We are writing to respond to the dispute filed by ************************ regarding the $10,000 transaction for the Are You Googleable (AYG) agency certification program. 
  

  ************************ enrolled in the Are You Googleable (AYG) certification program for $10,000. The program offerings are clearly stated at blitzmetrics.com/aygc, which is to put in place the foundations for her to grow her digital marketing agency by doing Are You Googleable audits. We have fulfilled the items from this program, as detailed in this document to help her grow her agency, build her website, put her on stages, continue to provide her with medical leads (the goal of the agency program), and so forth.
  

  We have successfully helped over ************************************* our 6 phase program in the last 3 years. Weve had 3 failures, which is about a 10% failure rate, largely due to participants being unable or unwilling to complete the exercises required on their end. We do our part which is to train them, guide them, set them up with a LIGHTHOUSE (respected firm in their niche), build their website, promote their brand, and see them grow.  In particular, they must be able to perform the Are You Googleable Audit, since all our agencies run this audit and fix items identified from this audit.  **** has been unwilling to do this, despite our encouragement and the business leads we provided her.
  

  Summary

  ? She has not shown up to the weekly coaching sessions that are on Thursdays at 2 pm PST, which are key to being able to progress.

  ? She completed the assignments on her end or responded to messages following up with her, as evidenced by the sporadic Weekly Status Reports she is supposed to provide every Friday.

  ? Her primary claims are that she didnt get access and that another coaching client is getting favorable treatment. Both of these are not true:

  ? She and her virtual assistant, *********, got access within 24 hours of their request.  The access we granted was complete across all our modules and training, though she claims it was partial. Our logs verify that we granted her complete access.

  ? **************** claims that *******************, another agency coaching client, was getting private one-on-one access with *****************. *** has never had any private coaching sessions with *****************, though she did have a set-up call with ***************************, since her father is a direct client not a coaching client.

  ? We even invited **************** to ****** for a 3 day mastermind, which *** didnt get access to.

  ? Despite our efforts, **** expressed dissatisfaction and requested a full refund. We offered a 50% refund as a goodwill gesture, which **** rejected. Our client service team reviewed her case and are still willing to offer a $5,000 gift to resolve the issue. As you can see from the email threads, she is belligerent and not willing to abide by program rules, basic communication, or logic. We have expressed that weve been willing to help her grow her agency at every point, even now. But if she isnt willing to do the work or trust our expertise, it will be very hard to help her.
  
  If you need any of the several dozen other emails or wish to talk to any of the other agencies in the program, discuss with our staff, we are available for you.
  
  Best regards,
  *****************
  CEO, BlitzMetrics

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩