Business Profile
Audio Visual Equipment
Nextbase USAThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
H3**032303****3303738H policy in their terms and conditions regarding RETURNS POLICY AND CLAIMS UNDER OUR VOLUNTARY MANUFACTURERS WARRANTY states, "if you make a claim under our voluntary manufacturers warranty you will need to return your product to us in order to receive a repair, replacement or refund." After numerous communications, shipments RMA (Returns), H3**032303****3303738H denied refund after several months of defected product. Re: Model Number NBCVR320XRWC. Product Name 320XR Dash Camera with Rear Window Camera. Request #******, #****** (Initial request dated: 04/18/2024). H3**032303****3303738H fails to responsibly of the quality of their product. And do not honor their terms regarding satisfactory quality of the Sale of Goods Act 1979, voluntary manufactures warranty, and rights under consumer contract regulations 20**. (Line #** under Terms and Conditions)Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company's failure to provide customer service and repair or replace a next base 622 GW dash cam.Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
One June 6th I purchased 2 622GW Full Package for a total cost of $962.96. I received this order on June 17th. On August 15th I opened a ticket with their warranty department because one of the cameras broke. I was told it was most likely the battery and I was provided a return label by email. I was going to be sent back a replacement unit when returning the broken unit. So far so good. They received the broken unit on Aug 30th and after about a week sent me the replacement unit which arrived on Monday Sept 11. Upon inspecting the package, it became clear to me that I was send a refurbished unit. I immediately contacted the warranty department saying a mistake was made. They claim that this is their standard policy, but I don't see how this is right. I paid for a brand new unit which I had a little under 2 months before it broke. A refurbished unit is $120 less, if I wanted a used, previously broken unit I would've bought one and saved myself the money. I asked for a new unit in return but was told they would not do this and wished me the best of luck. I then asked for either a new unit or a refund and I am awaiting their response but feel that I will not get one. I only want one unit refunded or replaced with a new unit rather than a 'refurbished' unit. Again, if I wanted refurbished I would have bought one instead of a brand new one.Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've reached out to Nextbase in regards about trying to get my Nextbase 422 to sync up time with the phone. I've gone through all the tutorials and still does not work. I've reached out for support and I've been getting the run around. Paying a premium for this camera only to get push back. Telling me to do it manually when the camera should be able to sync automatically with the phone. It was working for a long time and not sure what happened there. Updated App? Firmware is updated to the latest. Reinstalled the App. I tried the computer to see if I could sync it that - no.Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 2 new Nextbase 622 dash cams in July of 2021 including the rear cam and cigarette lighter hardwire kits. I installed them in my vehicles and have been operating them since. I recently went to look at the footage in both cameras and noticed that they were not showing the right date stamp on the footage. They were showing January 1, 2020 when it should have been April 2023. I reset the ************* in both cameras, but noticed that the next day, they were reset back to January 1, 2020. Very confused, I called the company to inquire about this issue and they quickly told me that it is most likely a battery issue in that the battery doesn't hold enough of a charge to save the ************* in the camera. I have never used the parking mode which can drain the battery. I asked how I get a replacement battery and they told me that Nextbase doesn't support the cameras in the *** for replacing the battery. So I asked how I could fix the issue as the camera is useless without a proper time and date stamp. They told me there is nothing that they or I can do as the battery is hardwired in the camera (i.e. not consumer swappable). So after less than 2 years of proper use, I have two $400+ paper weights. I never would have bought these cameras if I had realized that Nextbase did not provide proper support in the *** and that the battery would last less than 2 years without being replaceable. This is not acceptable. After searching on the internet, it is very clear that Nextbase cameras suffer from poor batteries as there are lots of complaints. I want my cameras fixed, replaced or my money back.Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a NextBase dash camera from BestBuy on Sept 30,2022. I waited weeks to get a spot to install it, which makes it passed the 2 week return window of BestBuy. It malfunctioned just days after it was installed. It sometimes shut down itself when I was driving. I have to contact NextBase customer service. However, they asked me to take several videos and do tests to prove it is defective. After going back and forth for a long time, they eventually admitted this is defective and sent me a refurbished unit. This replacement is dead within 2 weeks after I received it. I sent it back again and received a second replacement. This unit lasted about a month and was also dead. It cant be turned on no matter what, even when it was charging. Then I sent it back and received a 3rd one. This ones battery is drained within couple of minutes after I charged it for hours. Now it has been 7 months since I bought the first new camera. I still did not have a functioning dash camera. I will either want a refund or a new product instead of the malfunctioning refurbished one.NextBase customer service Ticket *************Initial Complaint
04/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received the 322GW Dash Camera as a Christmas present in 2022. After installing it and attempting to login to the app, I experienced an issue with the app syncing to my camera. The first contact I had with Nextbase was via phone on 12/28/22. I followed the troubleshooting steps that I was instructed to follow, but the issue did not get resolved. I was advised that a technician would contact me. I troubleshooted with technicians from 12/28/22-2/21/23. At that time Nextbase decided to have me send back my dash camera, and once they received it, they would send me a replacement. On March 3, 2023 I received my replacement dash camera. Ater installing it, and attempting to sync it with the app, I experienced the same issue as before. I contacted Nextbase and advised them of the issue. I was then required to follow the exact steps I was required to follow back in December. After multiple conversations with Nextbase, I was advised that a technician would contact me (this was the exact experience I had back in December). Nextbase failed to follow up with me, so I reached back out to them. On March 21st a technician contacted me advising that they believe it is an issue with the latest software update on iphones, and they would send an update when they have more information. It is now April 6th. I have had a total of ***************************************************************************************** 16 days. After reading reviews on Nexbase it is clear that their customer service is terrible. I would like this issue to be resolved, but am not getting any answers from the company. We are approaching 4 months since the start of this issue, which is long enough for a company to resolve it. I find it hard to believe that a company is being stumped by an *** update. I have documentation of every contact made with Nextbase, if needed. This is an older model of camera, so I am requesting that they send me a newer model that *** work properly with the *** update.Initial Complaint
10/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a NextBase Dash Cam brand new. Paid $229.49 . I contacted company that the power button no longer works. So, I sent them receipt and the broken camera back and in return they sent me a used recondition camera. I did send an e-mail requesting that they send me a new one not a used one to replace broken one. The company is very slow customer service have dealing for about 2 months.Business response
11/14/2022
Consumer Response /* (-5, 8, 2022/11/04) */ No I have not been notified. Still waiting for resolution. This is what this company does they do not respond and why I contacted ****Initial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted the company via email regarding a warranty claim on a product last 05/21/22. Last email I received was 05/27/22 stating that they will arrange a replacement. Up until today, I didn't get any updates from them. I sent an email twice regarding for updates but no response was given.
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Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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