Complaints

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bravo dealership lied, when I bought my car, in January this year, for ******, I was told at the time I got the vehicle that they would get me my spare FOB and get back with me, since then there have been not communication from them my wife and I have called multiple time just to get hung up on or left on the phone for 30mins to an hour just from them to say let me get your information and get back to you which never happened. We got an email from the president of Bravo and he said that this should have been resolved by now but I still doesn't have the spare FOB. Also when we call they would ask for my number when my number is already on file because they ask for that to confirm it is me calling.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I brought my daughters car in to have the brakes checked and was told the car needed $2,500 worth of work to replace the front rotors. I paid $806 to get the parts and drove the car home. The next day I had a AAA mechanic check the brakes and he found no problems with the rotors. I called Bravo, cancelled the service and requested a refund of my deposit. The service advisor told me my money would be refunded. I have not received the refund and have left messages with the service advisor who has not called me back. *** filed a dispute for the charge with my bank but the charge has not been removed from my credit card as of today.

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To Whom it May ********* brought my Jeep Patriot 2016 to Bravo on Thursday June 15th. It is now the evening of Friday June 30th, and not only has my vehicle not been fixed, but Ive poured money into ensuring that my vehicle could be driven off the lot safely, for it to still not be fixed and there being terrible communication and follow-up from the company.It is not only the amount of time it has taken to resolve a simple throttle body issue, but for the lack of communication, the discrepancy in information provided to me, the lack of follow-through and accountability on timelines and promises, and the lack of urgency.*** already spent money on issues that were decided by the company that ultimately werent the problem and yet I am being asked to spend more money on the true issue, which had been addressed when I initially dropped off my vehicle. Had my concerns been taken in totality, my vehicle may not have been there as long as it has.At this point, I have no clue if my vehicle is being worked on, if the part has come in, and what the resolution is concerning the out-of-pocket cost as I have not been followed-up with as promised. This has been the consistent communication outcome for 2 weeks going into a possible third week. This is ridiculous and unacceptable. I would like not only an explanation of the charges brought to me thus far, but an adjustment on the billing, completion of the work, and overall, better communication.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Poor repair work. After repairs were completed I noticed that parts were missing. About 10 issues with the repair just to the naked eye without taking things apart. I had to have it towed back as it was not driveable. They are negligent and unsafe. I would not trust them with any vehicle ever again.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My 2017 Grand Caravan was towed into this dealership on January 21st with a failed transmission and air conditioning issues.They had no idea it was there for exactly 1 week until I came up there and found it in their lot. The service manager has been impossible to reach by phone and he doesn't answer my messages. An insurance agent in charge of ensuring my vehicle repairs are completed and covered in a timely manner is also having problems with reaching him to approve repairs. 8 WEEKS this Saturday! I rented a car on the 3rd after talking with the adjuster and approving them to ship a transmission to the dealership to replace mine. I am paying an extra $15 a day. I expect to be reimbursed for the extra cost of this rental. I reached out to the general manager via email and received a reply saying they will look into it and get back with me. They did not. I have been exceptionally patient up until now but I need to know how to proceed going forward.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The dealership needs to contact *************** and send them a payoff check for $26,000 so the bank can stop trying to bill me for a car that i do not own because i sold the car to the dealership on 11/26/22.

  Business response

  02/02/2023

  Consumer Response /* (2000, 9, 2023/01/30) */ The issue was resolved.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I would like to report Bravo Chrysler Dodge Jeep Ram of Alhambra to the BBB for their negligence and incompetent. My 2021 jeep wrangler was taken in for service and a continual manufacture issue (check engine light). My vehicle was stolen from this dealership twice. The first time my vehicle was stolen from this dealership was last month, September 2022. The vehicle was reported stolen on September 6, 2022 and it was reported that the vehicle was actually stolen on Friday September 2, 2022. It took them 4 days to report it to the police. The vehicle was recover a week after and taken back to the same dealership, so it could get inspected and resolve the issues it originally was taken in for. This vehicle was unsafe to drive. Yesterday, October 10, 2022 I received a call from the Alhambra police department that the vehicle was stolen from Bravo CDJR for the second time. This is unacceptable, this dealership needs to be investigated. I believe at this point, i will need to take legal action.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  see attached

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought a used 2011, Dodge Caliber in 2013, we paid the car off roughly around********** not sure. The car ran great we took care of it every 3 months, oil changes, tune up, tires, breaks etc. 2017 transmission goes out warranty expired get it fixed I paid ****** out of pocket. A year later 2018 again transmission goes out this time it is under warranty no charge to us. So now onto 2022 a third time of transmission problem goes out Bravo Dodge Dealer tells us a quote of $******** we leave their ask if we can gather money together because we really don't have that kind of money. I am the primary worker in the family only income that comes in. To pay house mortgage etc. so in order for me to do that I need a car reliable transportation to get to work. We check back with Bravo Dodge they tell us now its going to be ******** for a transmission repair on a 2011 car. That's it I am not happy with that I believe what car has 3x's transmission repair in its lifetime one I can understand but 3 its a lemon transmission. I think the Dodge Corporation should replace this car or give us an exchange. Bravo has not helped us in any way at all. So I tried to get a lemon law lawyer they couldn't take our case. I am asking the BBB for help I am struggling, because of all this I have travel thru metro bus lines it is just an inconvenience for me. Please please help us like I said an equal exchange of a car that will run and no problems with the car. Or monetary value for the car which has been paid off by us I am sure Dodge Corporation will not go broke for that what I am asking for. We are pleading to you for your guidance and help our last hope like I expressed earlier in this statement we are struggling on one income in this household. Thank you for your support I am hoping to hear from you soon. Best regards, ******************************** **** ******* **** *** ******** ** ****** Home # ************* email: ************************* email: ***********************

• Initial Complaint

  06/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased a 2018 jeep last july with bravo. I had bought gap insurance with this dealership. I refinanced my car a few days later with Altura Credit Union, they provide there own gap insurance and let me know to reach out to get a refund. I emailed the finance manager he told me to send a dmv form over with a wet signature stating to cancel gap. During this time my husband fell severly ill to covid so it took some time for me to get the form sent in. I contacted the finance manager ***** let him know the situation and all the stuff that was going on and then I had sent the form he said he would take care of it. I made follow-up calls and emails to which I never had any response I called the dealership to file a complaint they told me to speak to a woman named ********** she helped me told me that she contacted the finance manager he couldnt locate any forms which I tracked when I sent them there so I know they made it and for me to redo the form and send it back over post-dating it to the day I originally sent it so I redid the form that was requested I sent it back in the mail with tracking once again had showed that it was received kept following up with this employee by email to ask the status of getting my refund on the gap insurance I was getting no responses again for about a month so I called the dealership again I was told that that person no longer is with the company and for me to leave a message with another manager named******** and she would take care of it in the past few weeks I have called multiple times and left two voicemails for******** which I have never received a phone call back and the staff state that she's in the office busy I called the dealership yesterday to leave a formal complaint they told me I had to speak with******** again and she would return my call I had no return call so I called today to file a formal complaint was sent to the GM & left a voicemail as well I just want this resolved & my money back it's been almost a year

  Business response

  07/20/2022

  Business Response /* (1000, 8, 2022/06/23) */ Issue has been resolved. Consumer Response /* (3000, 10, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received a call from a manager and also from ******* a business manager which stated they were short staffed and apologized I was told it would be processed end of June or 1st of July. I still don't have my refund check and I have called on 7/5/22 @ 10:35 left a voicemail for ******* asking for an update. No return call. I called again today 7/7/22 asked to speak to a Manager was given ******* voicemail again and have left a message asking for an update. I do not want this case closed until it has truely been resolved and I have My refund a phone call in the past never resolved it that is why it has been a year next week. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩