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          Business Profile

          Skating Rink

          Aliso Viejo Ice Palace

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Skating Rink.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/22/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We went to skate on 07/30/24 and 08/22/24. On 07/30/24 there was group hockey ****** on public ice and there was no safe space to skate. They put cones all over the ice. When I complained the probl em was not corrected.We went on 08/22/24 again and there was figure skater jumping doubles and triples and she basically took the whole ice. When I complained I was told it is what it is. I asked for refund and said we will leave and was told no.

          • Initial Complaint

            10/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Aliso Viejo Ice palace owner owns *************** Ice palace that cannot be found on BBB. *********** Ice palace has a current game kings vs goldrush AAA that started at ****am on 10/14/23. The livebarn subscription that is an agreement with Lake Forest Ice Palace and Livenarn states that the content and rights are to live barn. LIvebarn pays 30 percent to Ice palace for subscribers streaming the services. Currently there is a lock on the livebarn stream for no reason. subscribers are not able to watch the game via livebarn. This is a sport to have anyone watch the games. please manage the streaming locking feature from the rinks personal practices and the open public games.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 30

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          9 Journey

          Aliso Viejo, CA 92620

          Visit Website
          (949) 643-9648

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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