Credit Union
Credit Union of Southern CaliforniaHeadquarters
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Complaint Details
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Initial Complaint
12/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This credit union allows consumers to fraudulently use another person's debit card without entering a pin number.On December 3 between 3:30 and 4:00 the alleged perpetrator specifically went to this credit union to withdraw first $300 dollars and then $100 dollars. This was after to account inquiries. This credit union allowed this to happen. The next day on December 4 the same perpetrator looked for another local branch of this same credit union. This time the branch was in ******, **. The person knows about the lack of security at this credit union.Initial Complaint
11/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I applied for a lease buyout w/CUSoCal on 6/22/22. The loan officer requested a copy of my insurance card, I submitted on 7/11/22, loan was final on 7/13/22. On 8/17/22 I received a notice indicating no insurance for Loan8000 Referance #****, Unique ID: ***********. Required docs were sent in various times to the number listed on the forms and I contacted CuSocal multiple times for assistance in resolving issue but was told they were unable to assist. Aug 26, 2022: called SWBC CPI for refund ************* Sept 7, 2022: notice received, $492 may be added to loan Total Fees charged $328 (9/22/22: $246, 10/19: $82) Charge scheduled for 11/4/22: $164 cancelled due to insurance policy declaration form received. Call to SW BC CPI for full refund *************: Representative indicated full refund of $328 would be applied however only $164 refund received. Notice dated 11/4/2022: 19 ***** ES KU048441 confirmed receipt of documentation. I had to request full refund and submit required proof of insurance effective 7/13/22 or prior which had already been submitted and receipt confirmed by representative by phone. 11/11/22: *** sent policy declaration page in attempt to resolve on my behalf. Notice 11/16/22: Coverage submitted did not include physical damage/theft. 11/16/22: called AAA re: lack of coverage, Vehicle information was highlighted on form and resubmitted on 12/6/22 via email, confirmation received Ongoing contact with CuSocal by phone and messages regarding full refund. Per ************************************************* no such document was received. I am requesting the remaining $164 refund as promised. Representative *******Business response
12/02/2024
BBB,
We appreciate the opportunity to address this complaint on behalf of our member.
We would like to inform you that we reached out to the member regarding this issue yesterday and requested proof of insurance for the period during which ******************************* (CPI) was added to their loan.
After reviewing the submitted policy, **** has confirmed that they will issue a refund in the amount of $164.00. Once we receive this refund from ****, we will apply it directly to the member's share account.
The member has been informed of this outcome, and we are committed to ensuring their satisfaction. Should there be any further questions or concerns, we remain available for assistance.
Thank you for your attention to this matter.
Sincerely,
********* ******
Initial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The bank is withholding money owed to me from a special promotion that they offer. If you follow their guidelines and qualify each month you receive a 10% annual bonus on your account. I have qualified for all 12 months and it has now been 75 days past due for my account to be ************************. The bank is aware and not making any progress on their actions.Business response
07/02/2024
Dear ****,
We wanted to reach out to apologize for the delay in communication regarding the crediting of your annual bonus. We understand how important this matter is and are actively researching the issue.
To show our appreciation for your patience and understanding, our team will deposit $50 into your account by end of day tomorrow (6/28) in addition to your annual bonus. We are continuing to review the issue and will reach out to you upon completion.
Thank you for your continued trust and long-term membership. We are dedicated to ensuring your satisfaction.
If you have any further questions or need additional assistance, please don't hesitate to contact us directly.Best regards,
CU SoCal TeamInitial Complaint
04/09/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am not liable for this debt with Credit Union of Southern California, I do not have a contract with this collection agency. they did provide me with the original contract as requested.Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The bank transferred my money to unclaimed property without contacting or notifying me.Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am not liable for the debt to CREDIT UNION OF SOUTHERN *****. i do not have a contract with FINANCIAL NETWORK **** & never recieved one after i requested for one.Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A fraudulent check was drawn from account and I disputed that with the credit union, they made me notarize and affidavit and drive all the way to the credit union to submit over there in person, it's been two weeks since that happened and still I haven't received a credit of $500, This is the cheap credit union and their harassing me asking me the same questions again and again, they have no intention to refund my money and they are not taking care of my problems of a common man. They are behaving as if I have done some kind of fraud, and blaming me for the check fraud. If things don't resolve here, I will take them to court.Initial Complaint
02/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Credit Union of Southern California dementrates poor business ethics and has several tactics to attempt to defraud customers. Credit Union of Southern California offers loans and demands repayment of loans but does not have any method of notifying customers of when loan payments are due. Other companies in the same industry that offer the same services have email alerts, text message alerts, and mail alerts which notifty their customers when loan payments are due. Credit Union of Southern California offers non of these in attempt to collect higher interests payments when their customers miss their loan payments. Furthermore, Credit Union of Southern California will lock your account to make it impossible to pay your loan payment even if you tried to. This is very poor business ethics.Initial Complaint
12/09/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Company sent check ($750) to my account that have bounced for insufficient funds. When company was contacted; Replacement checks ($956, $765) were cut but bounced as well. The company is aware that I am a high school student and have caused hundreds of fees. Company will not rectify and stalling so a police report is being filed as well. Mutiple deposits are still pending as of 12/9/22 and will likely bounce. Total effected: roughly $3,000Business response
11/20/2023
Dear Ms. ****************************** appreciate the opportunity to address your concerns and apologize for any inconvenience you *** have experienced. At Credit Union of Southern California, we take every complaint seriously, and we are committed to resolving this matter promptly.
Upon reviewing your case (#********), we understand the frustration and inconvenience you have faced due to the issues with the deposited checks. We sincerely apologize for any inconvenience this *** have caused, especially given your status as a high school student.
We recognize the impact this has had on your account, including the fees incurred, and we empathize with your situation, unfortunately based on the information presented our investigation reveals no findings of any kind.
If more information becomes available that *** help our investigation or if you have any additional questions, please reach out to us at **************************** so we *** of better assistance.
Sincerely,
*******************
Credit Union of Southern California
Member Experience Team
Initial Complaint
09/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went this morning to open a new bank account at credit union of southern California, address ********************************************************************************************. ******** declined to open a new personal bank account for me, they told me that this business (****'S ***** BOWL LLC) is using my social security number, i called the owner of the business and he declined to talk to me, the correct number for the business owner is ************ i provided the bank with a copy of my social security number and my DL to proof my name and SS#. The business account they have under my social security number is not valid, he bank needs to take an action to freeze this business at least for now SANA'S ***** BOWL LLC. I need an explanation why the bank declined to open a bank account for me. My credit report is good and clear, and no one is using my social security number. ******** manager and the banker told me that i need to resolve this issue before i open a bank account, i am pretty sure that this is a bank fault adding my social security number to a business account. I am pretty sure that this is a fake account created by a a fake person using my social security number and that business name, the bank needs to take an action to review this business ****'S ***** BOWL LLC that is link to my personal social security number, i contacted all Transunion/ equifax/experian andthey told me everything is fine, ******** needs to take an action ASAP.You need to investigate when this business got open and by who and how can he use my social security number.******** manager is discriminating me by saying I cant open an account, I am an engineer with Riverside county and cant believe the way they treat their customers. How that is my fault if a business is using my address.Business response
12/22/2022
********************, please contact me to discuss your experience and request to open an account at Credit Union of Southern California.
Contact Information:
***********************, AVP Branch Operations
**************
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Customer Complaints Summary
21 total complaints in the last 3 years.
8 complaints closed in the last 12 months.
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