Reviews

Oh they were TERRIBLE ! There was some water intrusion which was a 3-4 day job and they stretched it our over 2 weeks ! I was never told I wouldn't have access to my bathroom a couple of days. Worse, they are like the 'Mayor of Excuses city' - they missed three different appointment days they claimed they would be there. It sucked ! Use their competitors, please.

Hello ****,We're sorry to hear about your experience. It sounds like there were significant issues that led to a frustrating situation. The delay in completing the job and the lack of access to your bathroom without prior notice are certainly concerning. Additionally, missing multiple appointment days without proper communication is not what we aim to deliver during any customer experience. Your feedback is valuable and highlights areas where improvements are needed, particularly in maintaining clear communication and adhering to schedules. Thank you for sharing your experience.

On February 23, 2022, I experienced one of the worst days of my life. My house caught fire. Using recommendations from my insurance company I selected **** Construction to complete my restorations. It was a long tedious process. Some of the repairs were subpar. I had to have them correct many of the repairs. Some of the repairs were made but others have not been completed. The warranty is for 5 years. I have attempted to contact the company several times to correct items. The company has ignored my request for repairs. I have left multiple phone messages and have been told I would be contacted. No one from the company has reached out to me for months.

Hello *****, We're truly sorry to hear about the challenges you've faced following the fire at your home. It sounds like the restoration process has been incredibly frustrating, particularly with the subpar repairs and the lack of response from the company regarding your requests for corrections. Your feedback is important and highlights the need for better customer service and accountability in handling warranty claims. Thank you for sharing your experience, our local office will be reaching out to further assist.

My insurance company recommended ATI to repair fence damage.They were slow to get started and complete the work.For the repairs I supplied 10 gallons of stain and was told I would get a credit.The work was completed in September this year.Ive contacted ATI numerous times with the last time from their **************** saying a check would be issued last Friday.Ive received no confirmation from them or a check by mail.Lastly, I was contacted by the insurance company saying ATI had increased their estimate by $800. I asked ATI for a final copy of the estimate and have not received anything.We

Hello,Thank you for sharing your experience with us. We apologize for the delays and communication issues you've encountered regarding your fence repair. It's concerning to hear that you have not received the credit for the stain you supplied, nor the final estimate copy. We understand how frustrating this situation must be and are committed to resolving it. Please rest assured that we will look into this matter promptly and ensure that you receive the necessary follow-up and resolution. Your feedback is invaluable in helping us improve our processes.Thank you,

Its been almost one month since ATI responded and indicated they would take prompt action to resolve this.I think they have has plenty of time.I will wait one more week. If I dont get this resolved by then I WILL take legal action

ATI bid on a job from my insurance carrier unaware of requirements, under bid by over half the final cost of repair. They never responded and referred to another company. The other company never showed, only responded with they were going to get an architect to review the electrical job. Going on the third week of an emergency electrical repair, I called a company who showed up, did the work/repair. Of course **** wants to only pay the initial repair estimate and so far refuses to pay for the repair. ATI, never in a million years.

Hello ***,We're sorry to hear about your experience and we apologize for any inconvenience caused. We understand that the situation was not handled as efficiently as it should have been and we regret that you were left feeling frustrated. We take your feedback seriously and will use it to improve our services. We strive to provide the best service to our customers and your comments will help us in that endeavor.Thank you for bringing this to our attention. Best regards,

This is not a company I would recommend I read through all the reviews after the fact never should have hired them . A 5-day job took a year with delays, redos, this company is definitely a nightmare to work with. I was lied to from day 1.

Good ************************,Thank you for your review. We're sorry to hear that your recent visit wasn't up to your expectations as it appears communication was a concern. At ATI Restoration, we are dedicated to disaster recovery with compassion, striving for a positive journey to restore normalcy for you. We would greatly appreciate the opportunity to discuss this matter further and find a way to restore your confidence in our services. Thank you for sharing your experience with us - it's important to us.Respectfully,

USAA sent contractor SOS Builders/ Venturi Restoration/ATI into my home. An employee, under the management and direction of ***************************, poured a substance called venom on the slate tiles to clean them in lieu of the hectic experience that occurred while the contractor was repairing a small section of dry wall after a small bathroom flood. The employee liberally applied Venom to the kitchen and dining room floor all at one time. The Venom dried on the floor. The machinery that the employee was given to remove the substance was broken. ****************** instructed the employee to scrub it off. Manual scrubbing was not removing the chemical. The employee instructed me not to tell his boss as he called in his father's carpet cleaning company to bring carpet cleaning tools to remove the chemical. Meanwhile the chemical remained on the slate tile in a hardened condition. The employee was not given any fans to vent the fumes. My dogs and I were in the home at the time and we were not kept separate from the chemical. The employee did not have any safety gear on. When the father arrived to remove the chemical it was several hours later. The result is that the slate tiles are etched and destroyed. Additionally, insulation was removed from an exterior wall and not replaced when the dry wall was sealed. I brought two contractors in to confirm the condition of the tile is not fixable. (see attached estimates) The second contractor informed me that additionally, the accent tile in line of sight of the damaged tile would need to be replaced. The floor remains in a damaged condition four months later, this significantly impacts the value of my home. The company is not responsive. They also go under ATI, Venturi Restoration. The employees I had experience with had no knowledge of venting, showed no knowledge of code. ************************* provided no supervision/guidance. His employees were unskilled and lacked guidance.

Good Afternoon ********,We're sorry to hear that you had a negative experience. At ATI we understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the ***** Your feedback is instrumental in helping us improve overall. Please contact us directly at ****************************************** so we can discuss your experience further.All the best,

After 3 unsuccessful attempts to get a clarification regarding a certified letter received. I spoke to **** and I have not received gentle treatment regarding my concerns, I was not even allowed to speak, he sounded irritated. Your customer service is not well represented with him and in fact this negatively impacted future business purposes with AIT due I was considering hiring you to fix my roof. I noticed that you inflamed estimate rates to me (********) compared to what you charge to home insurance (******), showing the way you manage your estimates; a reason why I have doubts about having a fair estimate if I request you to repair my roof. I really hope that this negative review could be considered to improve your internal management and customer services. Finally, ********* contacted me expressing her apologies, but still, the veracity of your estimates is questionable according to the written evidence.

Hello ****,We sincerely apologize for the experience you've had and the frustration it has caused. We understand that communication is key in providing excellent service, and we regret that we fell short in this instance. We appreciate your honesty and want to assure you that we take all feedback seriously. We strive to provide accurate and fair estimates, and we regret that you felt otherwise. We will take your feedback into account as we work to improve our services and customer interactions.Kind regards,

As a dissatisfied customer, I feel compelled to share my disappointing experience with ATI Restoration Company. From start to finish, my encounter with this company has been marred by incompetence, lack of communication, and a total disregard for customer ************************************* and foremost, ATI Restoration failed miserably in maintaining any semblance of communication throughout the entirety of the project. Phone calls and emails went unanswered for days, leaving me in the dark about the progress of the restoration work on my property. It's unacceptable for a company to leave its customers guessing and feeling neglected.Moreover, the wait times were excruciatingly long. Every step of the process seemed to drag on endlessly without any clear explanation or timeline provided. Project managers, who are supposed to be the point of contact and source of information, were notably absent or woefully ill-prepared to address even the most basic inquiries. Their lack of answers and inability to provide adequate updates only exacerbated the frustration and confusion.To add insult to injury, the billing process was incomprehensible. Instead of receiving clear and transparent invoices detailing the services rendered and associated costs, I was met with vague and convoluted statements that left me scratching my head. It's utterly unacceptable for a company to be so careless and negligent in its financial dealings with customers.Overall, my experience with ATI Restoration Company has been nothing short of a nightmare. Their abysmal communication, extensive wait times, incompetent project managers, and incomprehensive billing practices have left me deeply dissatisfied and regretful of ever engaging their services. Save yourself the headache and look elsewhere for your restoration needs.

Hello *******,Thank you for taking the time to share this feedback. We understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the ***** To hear that your experience was a nightmare concerns us and we want to learn from the feedback. Please reach out to ***************************************** Looking forward to speaking with you.Best wishes,The ATI Restoration Family

Do yourself the favor, the minute you get assigned this company from your insurance company, ASK FOR A DIFFERENT CONTRACTOR!!!!!! This is the only way they would ever get business because no one would ever recommend ATI for a job!!!I had the unfortunate circumstance of being assigned to ******* *************************** who is not a LICENSED CONTRACTOR, so he is very unfamiliar with construction. He does everything in his power to use his vendors and cuts corners on every aspect of the construction so that he can make the most amount of profit from the project. He takes days and multiple follow *** to get a response and his lack of professionalism and communication shows through in his work. His team is always delayed and never on the same page. I've been dealing with them since September and now 6 months later I have to get a new contractor assigned to my home.LIKE I SAID DO YOURSELF THE FAVOR AND ASK YOUR INSURANCE COMPANY FOR A DIFFERENT CONTRACTOR. ATI RESTORATION IS THE WORST RESTORATION COMPANY IN SOUTH *******!!!!!

Good **********************, We take pride in giving outstanding service and were saddened to see we missed the ***** Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention. Knowing that the length of the job and staff professionalism could use more attention is key and we will do better. Our team will make sure to review and address these issues. If there's anything else you'd like to share please contact us at CustomerService@ATIrestoration.com.Respectfully,

The team requested 10 review so here it is (-10)NO rehire, unless I want..to baby sit thru to eventual sloppy end; be billed for issues they cause;long delays;redos repeatedly; fee several thousand instead of hundreds;price hikes; attitude when reported..so watch out.

Good Afternoon ****,We want to first extend our deepest apologies for your experience. Your constructive criticism will allow us the opportunity to improve and do better. We are looking into the issue and hope to resolve it promptly. We want our customers to feel heard and will be sure to train in the areas recommended. Thank you for bringing this to our attention.Warm regards,The ATI Restoration Team