Reviews

I purchased TWO (2) COSORI AIR FRYERS. One has just died and no longer heats or cooks. It has been a nightmare getting any good form of customer service help or response. My outreach to COSORIs ONLINE ONLY SUPPORT has been met with NON-RESPONSIVENESS. I am STILL waiting for an update on my claim and initial contact, which can only be done by e-mail - there is no human customer service contact! HORRIBLE CUSTOMER SERVICE BY ********************! I will update whenever I hear from COSORI. Your ticket (******) has NEVER been responded to no matter how many times I sent the requested information. They just have me going in circles by asking me for the SAME information over and over. This air fryer needs to be replaced!! Not to mention that the customer service number just takes us in further circles. DISAPPOINTING CUSTOMER EXPERIENCE!!

Thank you for sharing your experience. We are awaiting the receipt of the order invoice to proceed with the claim and hope to hear back from you soon.

Oh my, where do I begin. I originally purchased the FIRST unit June 22nd, 2024. Immediately the unit was making a horrendous noise. I reached out to their customer service/support. At first they were amazing. They requested a video, immediately supplied. A replacement unit was shipped and received. Two-four days into the replacement, that exact noise was heard in the replacement. Same thing, reached out. Was in communication with a representative named *****. This is where the nightmare takes another turn. First everything started fine. Now, today, August 7th I have days and invested time communicating back and forth back and forth. She/they offered a small upgrade to a different model number. Perfect, the more I considered their resolution. I thought I would request an entirely different unit than what she offered. I requested a smart WiFi unit and I would pay the difference. Started out well, then the back and forth started. They wouldn't process the refund due to me still having the SECOND unit still in my home. In which I clearly explained this unit is still OPERATIONAL and I would like.to request the continued use of it until I physically had a replacement in my possession. She refused. The back and forth continues, for days, weeks. Now fast forward to today, 08/07/2024 she/they requested me to cut the power cord and supply the picture. Keep in mind, at first they wanted the defective unit returned. Now I'm in limbo because I have requested to use.rhe defective unit until I receive it's replacement. So now returning the defective device was off the table. They requested a CUT POWER CORD before issuing a in-store credit to purchase an upgraded unit. In which that would be a minimum of seven businesses day's, possibly more. In which would put me and my family without a unit.y teens use this unit due to being cautious with them using a stove. So they refused to refund and process the in-store credit.

Thank you for your feedback. We are sorry to hear about your experience. We believe there might be some inaccuracies in your review regarding the warranty claim, and we have requested a new photo following company guidelines to efficiently process the claim. We appreciate your patience and hope to hear from you soon.

Had a warranty recall for an air fryer. The process was slightly tedious where they wanted multiple pictures on all sides, pictures of the model #, writing down the model #, and providing pictures, as well as cutting the cord so it becomes unusable.I submitted my claim for an alternate replacement. Received a confirmation email which showed the wrong item. I called customer service and they told me it was an error and "rest assured" that I'll get the correct item.Item was delivered, it was the incorrect item. After another week of disputing this item, they had me send pictures of the wrong item and had me ship the item back. Once that was confirmed, they sent me another item. I gave them the correct item name, model #, etc... of what I requested.Second item delivered was an incorrect item again. They tried to mislead me saying this item was "better" and to keep it instead. I asked multiple times to receive the correct replacement. They said my correct item was backordered, so I told them I could wait for it. They responded saying that the item is no longer being produced, so I requested the most recent model # that is produced. They lied to me saying the item I got was the updated one, but it's a completely different product. I showed them that their website shows the updated model #, which is not what they sent.They sent a final email saying they will not be sending me the correct item and they are closing my ticket. The customer rep I was in contact with went by the name of ******.Never buying Cosori again.

Thank you for sharing your experience, *******. We will be sending you an email shortly and hope to hear from you soon!

They sent me an email on May 29 saying they couldn't find my correct information. I provided the registration number and the support ticket number for my issue. It has been a week and no responses.

Absolutely terrible experience with warranty. 0 response from calling and sending over 5 emails over the span of about 4-5 months. Looks like the company might be going under? I feel so cheated and lied to, for a warranty claim that should cost cents for the company, yet they don't care to even reply. I feel scammed.... that's not fair to customers...

We appreciate your feedback. There was an internal error where the emails were not coming through. We apologize for the inconvenience caused. We have sent an email to the email address provided and hope to hear from you soon.

We submitted a claim on their recalled air fryer (complicated which included several demands, ie cutting the cord, photos of model number, photo of cut cord) in March 2023. A confirmation was finally given with a message the new air fryer would be sent. At least 5 phone calls have been made since, requesting the promised delivery of a new air fryer in the past 9 months. Each time they confirm that our new air fryer would be shipped. These calls are apparently being answered by at home ( possibly overseas) workers with no supervisor avaiable. We want our replacement!

Hi *****,Thank you for your feedback and we are happy to help. Our customer service team at ********************** cares about your experience and wants to make sure you get your replacement. Please reach out to us at ******************************** and we will be able to assist you there. Otherwise, we will send you an email as well to make sure we can help.

I contacted cosori about a kettle rusting from the inside, which should be a consumer recall, as it is a health hazard

Thank you for sharing your experience. Our team offered a resolution for the used product that was mistakenly shipped by an authorized seller, which indicates mineral deposits that *** form depending on the quality of the water. Please reply at your earliest convenience; we are here to help!

I contacted Cosori customer service regarding my recall on a defective Electric Kettle . It's been more than month which a few emails back and forth, whatever they asked for such as kettle photos , copy of Amazon order list was filled out and the pictures were sent. after I emailed all documents they asked for, they were mute and did not reply to **** am looking forward from Cosori customer service for a while to recieve their final response.

Thank you for sharing your experience. We are awaiting the invoice to initiate a warranty claim for your kettle. We will send another email to ensure that your request is resolved as soon as possible. We appreciate your patience during this process.

Our apologies for our oversight. We have received the invoice information and have replied to the email thread. Thank you again for your patience!

I contacted ******* regarding my recall on a defective air fryer. Its been a month and never got a email regarding the situation. The recall invoice was filled out and the pictures were sent. I am very upset considering , I purchased the defective air fryer, and was told a replacement was going to happen

Hello *******, Thank you for your patience during this process. Upon review, we were unable to locate a claim under the email address provided. We will send you an email to better assist you. We are here to help!

I have been waiting for over a month for Cosori to deal with my warranty claim for an airfryer AF358 which stopped working after 15 months.I continue to get only an auto-response email, but no indication that they are going to honor their 2 year warranty. Will never purchase from this company again, and have advised of same to all my friends and family. Next step is a social media blitz to shed a light on this shady company.

Hello *******, Thank you for your patience during this process. We have requested additional information in order to complete the warranty claim several times and are awaiting your response. Please reply at your earliest convenience. We hope to hear from you soon and are here to answer any additional questions.

Bought a Cosori air fryer. It was been fine, but the air fryer had a recall. We followed the recall procedures and submitted the recall request on June 18th. We were told we would have a response in 5 business days. We called to get an update two weeks later and were told everything looked good and they would get the replacement shipped out the next business day and would have it within a week. A week later the request showed that it had not been reviewed. We called again and were told the previous person should not have promised that, but it would be reviewed in 5 days. A week later and the stausshows it still has not been reviewed.

Hi ****, it looks like there was another registration for this unit that started back in February. Since our system showed duplicates, your recent registration was put on hold. I just manually reviewed and approved it, however, so you should be good to go! Thank you for your patience during this time; kindly allow for a week or two to receive the tracking number of your new unit.