Complaints

• Initial Complaint

  03/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a car from Pro Motorcars of ******* ** in November 2022. It was advertised as having remote start and a trailer hitch. Upon arrival, I noticed that it did not have either of these. I contacted the dealership and received a response from the General Manager, ***********************. He indicated that the car was sold as is and it was not their responsibility. I contacted my local Audi dealer and they have quoted me $2190 to install a trailer hitch and that they will not install a remote start for the car. ************** has not accepted any responsibility for the missing/misleading advertising and has suggested that it was the online portal (Cargurus) responsibility. I have contact ******** and they do not take any responsibility for the authenticity of a car's listing information.

  Business response

  04/01/2023

  Hi ****,

  Once again I apologize to say hear the car you purchased had some inaccurate options listed on CarGurus. I understand how frustrating this must be for you, and we've contacted CarGurus on multiple occasions and waiting on a response. We have not been pleased ourselves with CarGurus customer support and are actively working on using a different sources of advertisement as you are not the only one that has encountered this issue with CarGurus. We apologize for any confusion or inconvenience this may caused. This is why we always recommend all of our clients to view our direct website to see accurate information on the vehicle you are looking to purchase. We are committed to providing our customers with accurate information about their future car. Thank you for choosing our Pro Motorcars, and please don't hesitate to contact us if you have any further concerns or questions. 

  Customer response

  04/02/2023

  I do not accept the response from the dealership, Pro Motorcars.  It is not the responsibility of the online platform to verify each each car listed along with the *** and its associated features.  I went through the listing process on Cargurus and it does not populate the features in the car.  Once again I am very disappointed in Pro MotorCars in their handling of this problem.

  Business response

  04/03/2023

  Hello Bill, as mentioned previously all information posted on our website will be the most accurate up to date information you can find when purchasing a vehicle with Pro Motorcars. We understand you are not pleased with CarGurus and we would like to offer you a $100 gift card to your choice of restaurant due to the hassle CarGurus has given you in the process of looking for you vehicle. Furthermore if you are in the area we would like to offer you a complementary detail at our dealership due to CarGurus mistake. Please feel free to contacts us anytime for arrangements.

  Customer response

  04/06/2023

  I do not accept the sellers response.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 16, 2022, I purchased a car from this dealer. After reviewing car fax and speaking with sales personnel they assured me the car went through 4-point inspection and nothing major was wrong. The car was shipped to me and in less the 30 days I'm having to put in the shop for timing belt issues, catalic converter and thermostat. I spoke with ***************, and he let me know car was as is and this might have been something that I did to the car for all he knows. The car is at the shop at a reputable mechanic and is requiring over $5000 in repairs. The dealer wants me to pay $2400 to ship car back so they can fix it. This is concerning because the car was shipped to me with these issues.

  Business response

  12/15/2022

  Hello *****,
  
  Upon release of the vehicle this car had been inspected and sold with no issues. Upon your purchase we have included a complimentary limited powertrain warranty at no cost to you.  Unfortunately vehicles are made up of over ****** different parts and at any given time parts can fail. As most dealerships do, we sell our vehicles as is; which is stated in the contract. Its disheartening to hear you are now having issues with the vehicle and as a business owner I would like to help with the repairs if you can bring the vehicle to our dealership. I hope this message serves you well. Please feel free to contact us anytime at *************

  Customer response

  12/16/2022

  The car is at ***************** Shop ********************************************************. They have attempted to call you all several times and they can be reached at ************. If you all are not comfortable with this shop please send me information for another shop that is located here in ******** **. 
  

  In less than 30 days its unacceptable for timing belt and converter to be breaking down. I would like the repairs done here or my money back and you get your car back. This is about 5-6 worth of work in less than 30 days. These are huge issues and shipping to your dealership is costly and inconvenient when they are shops here on the east coast.

  Business response

  01/11/2023

  Hello *****, Thank you for bringing this to our attention. As mentioned previously we would be happy to inspect the issues at our repair facility at no charge to you. We have yet to see this vehicle here at our repair shop for diagnostic. Please feel free to come by anytime Monday - Saturday from 10 AM - 7PM. Also we have gave you a complementary extended warranty at no cost to you for 90 day that you may use anywhere in the country. We appreciate your feed back and looking forward to helping you in the future.  

  Customer response

  01/12/2023

  Thanks for your response. This car was shipped to me where I live in **. You all are in ***** will cost me $2499 to ship car to you and back. If I should have to pay to have a car shipped back then thats the same as me paying to fix the car. I shouldnt have to do either because this happened in the first 30 days. The warranty that was provided doesnt cover the repairs. This car hasnt been drivable since December 01, 2023 and I purchased on November 16, 2022.

  Business response

  01/12/2023

  Hello *****, first off we apologize that you are in this situation and needing to replace parts on your vehicle. These luxury vehicles are composed with over ****** parts and at any time parts may fail. This is why we offer extended warranty on all our vehicles, especially on higher mileage, older aged models. According to your contract you have understood that this vehicle was being sold as is and with no dealer warranty. We are still happy to help in regard to diagnosing the vehicle at our shop to see if we can help with any parts or labor you may need. Please feel free to reach out if you'd like to set up a appointment with us at no charge to you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩