Complaints

• Initial Complaint

  08/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Tricom Management has failed to manage Club Tahoe Resort as per the terms of their contract. No internet website with all association by-laws, budgets, minutes and notices. No response to owner requests for information to which they are legally entitled.No provision of adequate staffing No proper oversight of BOD replacements, ******************* Tricom has not posted or advertised any association owned units for sale in the last 3 years, even though it maintains an active for sale by owner section on the website. There is no available evidence that shows that Tricom has either annually sold 50 units, paid ROA the $25,000, or reduced the Tricom Management fee by a corresponding amount. Tricom has failed to meet its contractual obligation to resell units taken into inventory.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I own a timeshare at this site. I emailed them in Nov reserving the same week in March I have for the last couple of years- They seemed to approve it but never sent a confirmation #(they haven't in a few other years) Then 2 weeks before vacation was to start(end of Feb) they sent an email saying I haven't booked my week yet. I called them and they indicated they saw that email but could not let me have that week because we own swing time(It was my mothers timeshare before and we didn't have that info , they haven't made it an issue or told us that until now) It was too late to change our plans(I had to book before week 9) so I asked for the information I needed to bank this years week and they booked another week in swing time in Nov and gave me a unit #. RCI has tried an number of times to bank it for me and Aquamarine keeps denying it- I have written numerous emails to every source I can find to reach them and the only one who answered was one saying they couldn't sell my week because they have too much inventory.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I obtained a timeshare with Laguna Shores which is managed by Tricom Management. I have been in contact with this organization to nullify my timeshare contract and have received a lack of assistance other than a package that was requesting payment. Since I have obtained this timeshare I have not used any of the services associated to the contract. Actually, my father had unfortunately passed away and the timeshare was passed on to me with no contract or approval on my part over 30 years ago. I cannot fathom how such a contract could be transferred over into my name when I never signed an agreement and there was no sale of purchase. I have been reaching out to the resort since I am disabled and unable to travel or utilize the timeshare and they have neglected to remedy the situation. I am confident Laguna Shores does have ability to provide me with the options in order to cancel especially since I never signed a contract with them and the mortgage has been paid off many years ago. I never agreed to enter this contract to begin with and I hope the neglect to respond to my plea was an oversight. I'm hopeful to receive the necessary documentation in order to relinquish all responsibilities and I look forward to hearing from Laguna Shores or Tricom Management as soon as possible.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We stayed at the Berkley spa and resort in ********* on July 8,9,10-2022 and were assigned a room with broken furniture, pee stains in sheets and refused service by the house cleaning. The issue was addressed to the front desk the night of arrival and was offered to change rooms, which we accepted. The next day, spoke tried to speak to the manger and she (******* didn't want to come out of the office. She stated the only thing she could do was to give us 50% off 1 day's stay and anything further we need to speak to the DM which is ******. She stated she will provide him our information. We never heard from the district manager, ******, and he has never responded back to the emails sent. It has been almost 2 weeks and I have not received any type of email. I signed up to received cleaning service and no one showed up to clean or dump the trash or bring clean towels. When I called down to house cleaning and ask if anyone was cleaning the room she stated if I signed up I said yes, and she stated someone would come and i explained no none should up the previous day. She said well if you're signed up someone would come. We left for the day returned that night and no one cleaned the room. The evening staff was very friendly and tried to help the best way they could with what there were delts. But the morning staff is absolutely terrible. There is no professionalism and stand around talking, then when someone approaches they walk into the office. Poor service I would like the refund they promised.

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