Complaints

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 04/04/2023 around 2 oclock pm We bought a battery from battery mart in apple valley ca 92308. It was a used battery but they bring it out and immediatly put it straight into car which was on the back of a car dolley not running. From their we immediatly drive it to mechanic shop big apple automotive which was only about a quarter mile away and arrive their and drop off vehicle with battery in it but not installed. A couple hours later we recieve a call from mechanic shop who was doing 40 point inspection on car stating battery is no good that it was only at 6 volts so immiediatly we call battery mart to notify them that we would like to exchange batteries . ****** the manager of store answers phone and we let him know and he immediatly calls my friend an i a liar over rhe phone an says they checked the battery before we got it , and we tell ****** excuse me we never saw him check anythjng cause he was talking to us an when the battery was brought from out back his employee put it straight in car . He tells us to bring it in an watch when he checks it an proves us wrong . So following day we go to mechanic shop an get battery an palerwork and bring to battery mart an ****** is behind counter an we set battery down an tell him we do not appreciate being called liars an he begins argueing with us an we tell him look at paper work mechanic says battery needs to be replaced so its as simple as that .. he gets his volt meter out test it an laughs with a smirk on his face saying its 12 volts an we tell him yea only after they charged it he said so whats the problem then an we tell him every time a battery is drained dead it ruins it we want to exchange it we have a year warranty he sarcasticly laughs sayin fine but sometimes when u exchange it you end up getting a cheaper crappy ba[tery instead with a sarcastic rude voice almost trying to implemement something hes gona do qn gives us a diff one. Id like him fired,he us rude and arrgumentive ,

  Business response

  05/15/2023

  Hello Mr. *********,
  
  My name is ***** **** and I am the owner of Battery Mart.  I received your complaint from the BBB and I will be sure to talk to ****** about your experience.  I understand your concern and I will address it.  This is a very easy issue to remedy in regards to dealing with a good or bad battery with our battery testers we have on site.  He should have easily been able to tell you if the battery is good or bad and demonstrate those results to you.  And if those results were not to your satisfaction, we should have replaced or refunded the battery no questions asked.
  
  ****** is a very good employee and we have only ever received good reviews from him so this is very unusual.  He has been with the company now for 10 years so he is very experienced in what he does and in dealing with customers.
  
  This is my email and my contact # is below if you ever need to reach out to me with any future issues.  We appreciate your business.
  
  ***** ****
  President
  Battery Power / Battery Mart
  ###-###-####

  Customer response

  05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩