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          Business Profile

          Animal Rescue

          Tiny Paws Rescue

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Animal Rescue.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/12/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I contacted Tiny Paws Rescue on ******** (as that is how their website says to reach them) and tried to adopt a Shitzu puppy named *******. They told me they needed $100 deposit (first they wanted CashApp, then Venmo and then a gift card because the other two options kept coming up as possible scams) - I was eventually able to Venmo a **** ********* the $100 on November 5, 2024. They wanted another $100 sent by Venmo which I sent to ***** **** on November 7, 2024, and told me I would get an email regarding shipping the puppy. The email I received is attached stating they wanted almost $900 to ship the puppy in a "Covid" free crate and when I contacted the person I had been dealing with at Tiny Paws (**** *****) and told her that we agreed on a TOTAL OF $400 for the puppy, she told me I had to pay the additional shipping fee. I therefore responded immediately that I was not going to pay that money since I was told the dog was in ******** and I repeatedly asked just to pick her up and wanted a refund. They have refused to refund me my $200 and I have gotten harassed by **** via FB messenger for days. I told her I found another puppy locally that I was getting and again asked for a refund. She asked me to send her a video stating that I had found another puppy and the money would be refunded. I did that immediately on Sunday while I was volunteering at a ************ birthday celebration. She has been still harassing me and flat out told me today that I am not getting my money back and that was that.

            Business response

            11/19/2024

            Dear *******.

            This is *** *****, operations Directory for "Tiny Paws Pug Rescue". *** *****, who you directed your complaint to is our Executive Director.

            I am sorry to hear about your challenges dealing with "Tiny Paws Rescue". We are not "Tiny Paws Rescue", we do not adopt out Shiatzu's, we have no dog named *******. We specialize in pugs, and pug mixes.  I believe you have the incorrect organization. No one named: **** *********, or ***** **** works with us. 

            In addition, we charge $ ***** for an adoption application, and we take no donations prior to placing a dog in your possession.

            I will also send this to you in email at ***********************

            Sincerely

            ***

            *********************************************************************************

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          BBB Rating & Accreditation

          A+

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          Contact Information

          510 Woodhaven Ct

          Aptos, CA 95003-5522

          (408) 366-1800

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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