Credit Union
Valley Strong Credit UnionThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
10/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I pulled a copy of my consumer report and notified your agency on 09/18/2024 about some items I disputed. Care was not taken into this matter as it has yet to be resolved in a manner that is FAIR and EQUITABLE to me, the consumer, per the Fair Credit Reporting Act regulations. I sent off my notice to this agency which included a Federal **************** (FTC) Identity Theft Report as well as I filed a complaint with the ************************************ (****). I delineated what violations this agency perpetrated under the ****, while notifying your agency that these items were reported without my explicit, written agreement. This results in identity theft, constituting a breach of the civil liability provisions of the ****, as previously communicated in the attached notice for your records. This agency has clearly refused to follow the law and honor my previous request so I am requesting a reinvestigation and demanding your agency to explain your METHOD OF VERIFICATION in verifying these items, pursuant to the Fair Credit Reporting Acts Procedure in Case of disputed accuracy section, 15 USC 1681i(7).Business response
10/18/2024
The attached letter was mailed to the address on the complaintInitial Complaint
10/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
PLEASE SEE ATTACHMENTBusiness response
10/11/2024
Response the ***** ******* complaint 10/11/2024 case number 22407024.Initial Complaint
09/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I referred a business to valley strong pre there promotion you got 250 and the business you referred get 250 they paid the business i referred but never paid meBusiness response
10/03/2024
A response letter has been provided and a copy was mailed to the member. If there are any questions, please reach out.Initial Complaint
09/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In June of 2022, I opened a loan at ************* To do that I had to open an account at ********************** for 5 dollars, which someone paid I'm not sure which company did that. Last May I paid off the loan and the Upgrade account was closed. I was told that Upgrade had to tell Valley Strong about the payoff so Valley Strong could close the Valley Strong account. I contacted Upgrade to ask them to notify Valley Strong about the payoff, they told me they don't report to anyone except the credit bureaus. Bottom line Valley Strong won't close the account without out Upgrade tell them about it. And Upgrade isn't going to do that.Business response
09/18/2024
The attached letter was mailed to the member with a cashiers check includedInitial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have a mortgage with Valley Strong. I am enrolled in paperless so I access all mortgage information and make payments online. I have been unable to access the mortgage portal since March, 2024. I have contacted support every month about this and have been told on multiple occasions that a ticket has been opened, but it has still not been resolved. I am currently doing a Live Chat with ***** who informed me that this needs to be looked into further by a supporting department. This is the answer I get every month. She also advised me to call support, I did that last month and spent a long time on the phone to get the same results. **************** has been horrible since **** Schools became Valley Strong. Since I do all my bill payments online I have had to use the automated system to process my payments which conveniently charges a "convenience" fee. This needs to be fixed now!Business response
07/22/2024
Hello,
We have reached out to our vendor and are waiting for their response. I will forward the response as soon as i receive it and we'll mail a letter to the member.
Thank you
****
Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and while it does not say the issue has been corrected, I have logged in to the portal and am now able to see my mortgage and escrow information, it also appears that I am able to make payments online again. This is all I had been asking for over the past 4 months. They have also refunded the convenience fees I have paid during this time to make payments with a representative since I could not access the portal.Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I open a dispute case on 05/07/2024 with my Credit Union Valley Strong to recover a dublicate charge made by my cellular provider Cricket. On 05/18/2024 Cricket cancel my service and re-billed because their system showed Valley Strong collected the $100.00 from the duplicate charge. Due to a system glitch and it was the weekend I was told I had to pay Cricket to reinstate my service on 05/18/2024 On 05/20/2024 I call Valley Strong Credit Union to get reimbursed the $100 they collected from Cricket and I was told they havent collected my $100.00 that I need to wait 90 days to get my money back. My account doesnt show the $100.00 being processed to be returned back into my account even though they finish collecting my $100.00 from Cricket. Valley Strong Refuses to return my money without any valid reason in a timely manner.Business response
05/21/2024
A letter was mailed to the member with our response. Letter is also attached.
****
Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I deposit a check from a gentleman Nov 11 2023 for a as is sale. It cleared 3 day hold. I spent money the 4th day and his bank put a stop payment on 5th day Nov 16,2023. My account is now closed.Business response
05/20/2024
The letter mailed to the member is attached.
Thank you
****
Initial Complaint
04/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have my tax returned of $85.038.44 deposited to my Valley Credit Union ************ Account on the 20th of March 2024 and i was only able to withdraw $1,500 and after that my account has been placed on hold for no genuine reason. I also submitted my form 1040 as requested but has been done up till this moment. Each time i called in the lady in charge always embarrass and harass me for no reason and I am totally ****** off. I just don't want to deal with the bank no more and I want my account to be closed and have them mail a check of my available balance. I have not been able to manage my business since this issue started because i could not access my account or my fund. Right now i feel cheated and they only want to steal my funds. Kindly help me out and i will surely appreciate. Thank you.NAME: ************************* SAVINGS ACCOUNT NUM: ******************************************************** PHONE: ************Business response
04/23/2024
I have attached the letter that was mailed to the member on 04/22/2024
Thank you
Initial Complaint
04/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I'm urgently contacting you regarding the inaccuracies on my credit report stemming from the sharing of my personal information with credit bureaus. This has led to significant financial and emotional distress.As per 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Moreover, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided.The errors tied to VALLEY STRONG CREDIT U have adversely affected my financial standing, necessitating immediate correction.Additionally, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below, you'll find my account details for your reference:Account Number: ***************I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,**********************Business response
04/19/2024
i have attached the letter being mailed to the member at the address on file.
Thank you
****
Initial Complaint
01/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I had a credit card from valley strong with a limit of **** I was denied multiple times until I deposited a check of ****** then I get approved.so I rented a car and my limit was only **** and valley strong let the rental car place charge my credit card for **** and then red flag a ***** charge which didn't make any sense at all. But also I had a car loan I purchased gap insurance threw valley strong when I purchased the truck but something went wrong with the truck which I should've been under warranty with gap insurance plus I had full coverage insurance so what they do is take my truck and didn't say anything about what's going on and never applied my gap insurance to help me fix the truck or offer another.car or anything but now they sent this.****** loan to collections which I feel that not the way things should have went this is.the reason I purchased all this insurance gap insurance and.everything but they still making me.pay for.the.gap insurance and the.money to purchased the truck which I only drove them truck for.about 2 weeks which that's not right I should've received another vehicle not be stuck without a vehicle or any reimbursements Or help to get another vehicle I don't understand what was the point of all the insurance I purchased with my loan so they tied both cars I had together and took both of my cars which these cars was two different loans I was only like **** away from paying off my first loan which that car was a lemon I'm just asking for justice and some help pleaseBusiness response
01/10/2024
Please see attached letter with our response.
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Customer Complaints Summary
21 total complaints in the last 3 years.
12 complaints closed in the last 12 months.
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