Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have never requested this companies service. They continuously call me from a local spoof phone number, offering me credit card relief via a personal loan. I have multiple times asked to be added to the national do not call list and as soon as I do this they hang up the call, disregarding my request clearly indicated by the multiple phone calls and attempts after my many requests for the *** list. I have a feeling the company is a legit scam using predatory tactics to target folks with higher amounts of debt to sell them debt relief programs. However I can only speak to my experience of their complete lack of professionalism by not adding me to their do not call list.

  Business response

  12/13/2024

  Dear Mr. ********************** you for reaching out. We want to clarify that we only contacted you once, after which you requested to be placed on our Do Not Call list. We promptly honored your request. However, you subsequently called us back multiple timesten, to be exactleading us to take the step of blocking your number.

  
  We regret that we were unable to assist you further and understand that our services did not meet your needs. Rest assured, you will not receive any further communications from our company. That said, we kindly ask that you refrain from making repeated calls to our office.

  
  Thank you for your understanding, and we wish you all the best.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Harassing phone calls (live and robo calls) from a variety of numbers. As others have stated, **** are hesitant to share any identifying details. I recognize one of the voices from another series of scam calls earlier in the year. They repeat your name in an attempt to intimidate, as if to say, "I know who you are." It's downright creepy.

  Business response

  09/13/2024

  Mr. ********,

  We apologize for any confusion that may have arisen. Upon reviewing our records, we found that we made only one call to your number. However, you subsequently called us back 17 times. Despite our efforts to place your number on our internal Do Not Call list, we experienced repeated calls from you that included unnecessary vulgar language. 

  Please be assured that our company uses only live agents for outbound calls and does not employ any robocall systems. We are committed to adhering strictly to all applicable laws and regulations.

  Our outreach efforts are directed solely at individuals who may benefit from our services, and we strive to be transparent about the options available to our potential clients. We are not engaged in any deceptive practices.
  We have added your number to our internal Do Not Call list and have informed our affiliates to do the same.

  Thank you
  

  
  

  Customer response

  09/13/2024

   I am rejecting this response because:
  
  Relief One Solutions is clearly a front for a scam, as multiple complaints here indicate. You are not fooling us. I am sure you will continue to create new numbers and call proposing new schemes, and you will be reported every time to the appropriate authorities. I did call multiple times because I was fed up and it took that many attempts for someone to admit to who they were calling on behalf of.

  Just know that, if contact continues, a police report will be filed. You try to intimidate your targets by using their personal details on calls. Just know that, if you can find info on us, some of us are smart enough to find info on you. 

   

   

  Business response

  09/13/2024

  Dear Mr. ***************** would like to reiterate that we have only attempted to contact you once and assure you that our intent is not to engage in any form of fraudulent activity. Our companys A+ rating with the Better Business Bureau (BBB) reflects our adherence to their rigorous vetting standards, which helps ensure that we operate with integrity.

  We are committed to full transparency regarding the services we provide and strictly adhere to all relevant laws and regulations. Additionally, we take any allegations of intimidation very seriously; none of our representatives have engaged in such behavior, and any such conduct would result in immediate corrective action.

  I assure you that you will not receive any further communications from our company. However, please be aware that other businesses in our industry may still attempt to reach out to you.

  Thank you

• Initial Complaint

  07/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have received multiple unsolicited calls from Relief One Solutions. Upon returning their calls, a rep just answers by asking if this is (insert my name). The reps are hesitant to provide the name of the company and their names. Upon telling the reps to remove this phone # from their call list and to never call this # again, the reps argue saying, "You called us!" This is obviously a suspicious practice and the business is clearly poorly run and likely very predatory lenders based on their unwelcome, unethical, dishonest & misleading & unsolicited calls. To be clear, I have never done business with them, never inquired about doing business with them and will never do business with them. This phone # has been registered on the National Do Not Call Registry since it's inception (nearly decades ago). They are obviously trying to trick vulnerable people and they KNOW exactly what they're doing. Scam.

  Business response

  07/16/2024

  Dear *****,

  We have completed the removal of your information from our records and have ensured that your number is now included in our internal Do Not Contact (DNC) list. Additionally, we have taken action regarding the representative you interacted with recently, as their actions did not align with our established procedures for handling requests to opt out of communications.

  At our company, we are committed to assisting individuals and respect their preferences regarding communication. We operate with transparency and integrity, and we assure you that we are not involved in any fraudulent activities. Over the years, we have successfully assisted numerous individuals with obtaining loans or improving their financial standing.

  Thank you for bringing this matter to our attention. We appreciate your understanding, and we wish you the very best in your future endeavors.

  Thank you

  Customer response

  07/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company has started calling me and claiming that a woman named "*****" made an inquiry. I asked how they got my number and the agent, I want to say his name was **** or ****, told me that "*****" must have "had your phone number in the past" Additionally, 2 separate agents told me 'the inquiry' was in regards to paying off a creditor and the other one told me that "*****" inquired about getting a loan of some sort.If this is a legitimate "Debt Relief" service, I would have assumed they might have done their due diligence (like similar companies) and cross referenced the National DNC Registry to see that my phone number is on the National DNC Registry.Not only would I like reassurances that I will not be contacted by this 'business' again, but I would like to know how they received my phone number or which database they purchased it from so I can file a proper complaint.

  Business response

  05/06/2024

  ******,

  I am truly sorry for any inconvience we may have caused you. I have added your informaiton to our internal DNC list and I've also notified our affliates to add your number to their DNC lists. 

  Customer response

  05/06/2024

   I am rejecting this response because:
  
  The action of removing me from your system AND your affliates' systems is 'acceptable' as the bare minimum, seeing as you're legally obligated to do that. 

  However, the response and lack of transparency as to how and where my information was purchased, is not okay. Under The California Consumer Privacy Act of 2018 (CCPA), I have:

  The right to know about the personal information a business collects about them and how it is used and shared;
  The right to delete personal information collected from them (with some exceptions);
  The right to opt-out of the sale or sharing of their personal information; and
  The right to non-discrimination for exercising their CCPA rights.

  To restate my original request:

  I would like to know how your business collected my information and how was used and shared. As well as having ALL of my personal information deleted. 

  Business response

  05/06/2024

  As you stated in your original compliant:

  "This company has started calling me and claiming that a woman named "*****" made an inquiry...."

  Our clients usually go to our website and put in information and then we call on that information. It is possible that someone put your phone number by mistake. That being said, we only had your number and it was attached to a different name and information. Your Name, phone number and email that you submitted with this compliant are not in our system, except for your phone number which is now on our internal DNC list. 

  Customer response

  05/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company will not stop calling my phone number, I have asked them repeatedly to stop calling and they hang up on me! I call them back and tell them to remove my information from their system and they tell me the calls will not stop! This is harassment!

  Business response

  04/12/2024

  We have added your number to our internal DNC so you will no longer get any calls from our company. 

  Customer response

  04/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Every day this company calls me. I tell them I am not interested and they continuosly harass me. They use a fake local phone that hangs up on you when you answer so you have to call them back. I just want them to remove my number.

  Business response

  02/09/2024

  We do not call and hang up when the client answers so they callback, our system is not setup that way. That could have been a techincal issues and I'm having our IT department investigate. However we apologize for any inconvenience this may have caused you and you will no longer get calls from our company. 

  Customer response

  02/12/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The is a telemarketer. I requested to be removed from their call log. They indicated they could not and then threatened me when I called them back at ************ trying to get my information removed from their database. I want the company to remove me from their call log and e-mail me confirmation that they did so.

  Business response

  01/25/2024

  ****************,

  We truly apologize for any distress this may of caused. Of course we can place you on our Do Not Call list and I have done so. ******* you spoke to was not following company procedure by any means and will be re-trained immediately. I have attached screenshots for our system showing that you are now on our DNC (DO NOT CALL) list. If you have any further questions, please let us know.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was initially skeptical about joining Relief One Solutions and ******************** but went against my better judgement and did so about mid-August 2023. While things appeared to be going smoothly initially (i.e. good communication, answered questions, ease of process, etc.), on or about 9/14/23, I was contacted by representative ****************** regarding the Legal Plan offered by Complete Legal Plan, LLC. He said ******** has been working with new attorneys and I needed to sign a contract with them in order to allow them to represent me in negotiations. He reported there is a $600 fee associated with this representation but that since I was a new customer, I would only have to pay $60. He reported that other clients who joined Palisade prior to me initiation date would need to pay $600, but that I get some kind of benefit because I am new. I restated to him what he said just to clarify and he confirmed I would not need to pay $600. Let me be an example of what not to do as I trusted what this person said, signed the contracts he sent me and found that I was, in fact, charged the $600 and did not realize it was taken out of the funds I have been sending to Relief One Solutions/Palisade until it was too late to cancel. When I brought up this concern with customer service on 11/10/23, they reported there is nothing they could do since I was out of the window for cancelation. I am in the process of canceling my contract completely as I do not do not feel comfortable moving forward with this company. I let them know 11/10 that I would like to cancel after I discovered the charge and was met with apathy regarding a resolution. I was told they would "send a message" to the team about my request. No one followed up. I reached out 11/21 and spoke to ****** and am still waiting for my refund. I would also like the $600 back I was told I did not have to pay and have yet to hear anything about that, either.

  Business response

  11/30/2023

  We have been working closely with ************************ and with ******** to make sure she receives her refund. We are truly sorry for any inconvenience this may have caused you and are doing our due diligence to make sure this issue is resolved. A refund was issued today for the above stated amount and should be available in 3 business days.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They keep calling my work phone ************.I've told them multiple times that it is a work phone and to please stop calling that number and to take that number out of their database.They do NOT listen and continue to contact me from various numbers. I continue to block the numbers, and yet they will continue to call from various other numbers. Today it was from ************ and the guys name was '*****'.I just want them to STOP calling my work cell number of ************.

  Business response

  09/11/2023

  I do apologize for any inconvenience or distress this may have caused. After pulling up the phone records I'm only showing our company calling the number you provided one time and I'm showing that our representative did flag your number as a "Do Not Call" meaning our system won't even call that number again. If there is anything else we can do, please let us know and thank you for bringing this situation to our attention. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩