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          Business Profile

          Used Car Dealers

          Auto Source

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Used Car Dealers.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/24/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a vehicle from AutoSource dealership in *******, ** and very shortly after owning the vehicle, it stopped running as it should. I was told by the dealership that they had no warranty and that there was nothing they could do besides charging me to replace the motor and all necessary repairs. I explained that I would not like to make monthly payments on a vehicle that does not run and that I would like them to take the vehicle back. They towed the vehicle away and I was charged with a $10,000+ negative remark on my credit report. I would like to either *** the owner of the dealership for $10,000 for knowingly and willfully selling me this vehicle, OR I would like it removed from my credit report. Since this has happened I have been unable to find a home due to the negative remark on my credit report. Due to this, I will soon be a homeless veteran.

          • Initial Complaint

            04/25/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            On April 20, 2023 I entered this business to complete a verbally agreed upon vehicle inspection with a focus on a possible sale to this business. The "Sales Manager" *** **** performed the vehicle inspection that included a test drive. He returned to the dealership with damage to the sun/moon roof that did not allow it to close. He then attempted to deflect blame for causing the damage, despite the sun/moon roof not being damaged prior to the vehicles arrival. He further refused to repair/remedy the situation. I made several attempts to induce this individual to fix damage that he caused to no avail. In the subsequent passing time Autosource has made no attempt to remedy the situation properly. It is my belief that this "Sales Manager" *** **** is attempting to hide this issue. It will now be brought to light. In regards to the damage Tim **** caused, it required money for a technician to begin to repair the damage in order to keep the vehicle from being open to theft. To remedy this issue properly I will require this money be reimbursed as well as proof that this individual, *** ****, be disciplined for his actions.

            Business response

            05/17/2023

            We are sorry to hear about your grievances. Please note that at the time of the inspection, if the car malfunctioned in anyway it would fall under the vehicle owners responsibility. If the vehicle was purchased or traded-in by/to Auto source, then we would assume responsibility.

            However, that was clearly not the case. The car malfunctioned during the inspection, which holds the register owner liable for any and all repairs.

            Auto Source
            www.AutoSourceBanning.com

            Customer response

            05/18/2023

             I am rejecting this response because:
            The Autosource response is an obvious lie. As explained previously, it is the liability of the business because the business employee caused the damage. The vehicle showed no sign of damage prior to *** **** interaction with the vehicle. The idea that a company is not liable when the damage was caused by an employee while on a test drive is laughable at best. This is true in common social morality and legal case law. The business will respond by paying the amount of consideration to repair the damage their employee caused. If the business does not like it, then the business will pay a lot more in the end. The business will also respond by showing proof of *** **** termination.

          • Initial Complaint

            02/27/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Purchased a car in August from this shady dealership. Promised me i would be paying 17000 for the car. Car came with lots of problems with the first few months. Now the car is completely done for. They are actually charging me 25000 and up for this car with a bank i never heard that also does shady business. When i reached out the salesman changed his number. After multiple times reaching out about this horrible car.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 19

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2159 W Ramsey St

          Banning, CA 92220-4240

          Visit Website
          (951) 769-5005

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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