Complaints

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a copied review I submitted on ******* If you need more details, I am happy to provide:They are extremely rude, passive aggressive, and lack any customer service ability. Do not use this company unless you want to be spoken down to, hung up on, and told, whatever when trying to explain your needs. They were contracted though a home warranty company and failed to respond or schedule an appointment for days, which left me without air conditioning in 105 degree forecasted days for almost a week. They created excuses about their delay and failed to even provide a report to the home warranty company because they wanted to exercise their power to determine whether or not my claim was going to be covered or not. Their technician told me plain and simple that the ** unit needed replaced and then their management/customer service personnel, because of their attitude toward me, decided the technician couldnt file the report for the home warranty because I was forced to use another company to replace my air so I could live in my house again. They lacked any amount of empathy. All the equipment had just been taken out of my home moments prior to their appointment to look at the unit and the technician said he had everything he needed, including pictures of the diagnostics and proof that the ** needed to be replaced. The technician told me it all needed replaced and that he had everything he needed. This company is just mad theyre not getting the work themselves and, rather than doing the right thing, they are claiming they dont have what they need for the report. Greedy, rude, inhuman behavior. Do not use.They need to submit the report that the technician verbally told me. He has documentation including pictures that the ** unit needs replaced. He told me it would be the same report as the ** company replacing my unit. The appointment setting/in office personnel are acting out of spite instead of doing the right thing.

  Business response

  08/09/2022

  See attached

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