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          Business Profile

          Amusement Parks

          Snow Summit Ski Corp.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Amusement Parks.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Bait and switch. I am a retired military disabled veteran. I went to purchase lift tickets at snow summit via online. The price the night before was ****** I was not able to get the discount code from sheerid to purchase online, so I drove to Snow Summit the next day and when I went to the ticket counter the price went from 129 to 159. I said the price shows 129 on the website. I went back to their website and into my cart the price was 129. I tried to buy and it refreshed and the price jumped to 159. I have screened shot the next day price and retook the screen shot the same day and learned, the price jumps up the same day. Nowhere does this state in their fine print. Also, I asked for their military discount and she said you have to be active or retired. I said I am retired and she refused to give me the military discount and would not look at my documentation. I spoke with a manager and asked to escalate. The manager told me snow summit office is off site and she refused to give me their address. The number I called, you can not get through. She said it takes sometimes several hours and I just have to wait. I have pictures that I am not able to upload for proof of my complaint. I purchased anyways, as my daughter being 11 would be upset to not ski that day. We had just went the week prior and the price was 260 without military discount and I understand it was because we reserved more than 7 days in advance and received the rental discount. That is not what I am disputing. I am disputing the **** and SWITCH price and not receiving my retired military discount.

            Business response

            03/06/2024

            Big Bear Mountain Resort has dynamic pricing that adjusts daily. **** offers different rates at different times and incentivizes people to buy online in ************ of pricing goes up in cost. 

            Clear messaging is online saying "Buy Online in advance to lock in the best rates" along with a message that says "Pricing, offerings, and information are subject to change at any time." 

            Military requests must be verified through Sheer ID. Links below for reference. 

            ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

            ***************************************************************************************************************************

            A call Center Representative will call ****************. If he can provide verification of his Military status, the **** Center agent will refund him the difference in price as a ************* to the complications he experienced online with the Sheer ID process. 

            Customer response

            03/07/2024

             Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

          • Initial Complaint

            03/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My family went to go skiing. We purchased rentals, lift tickets and a lesson. When we went to get our rentals they did not have our sizes, ski poles or helmets. They were unable to provide the rental services we paid for and ultimately we were unable to use the lift ticket and lesson without the rentals. They did issue us an activity voucher for over $400, but not a refund. Given that we don’t often make it to Big Bear and this voucher expires in a year, this is unacceptable. When I called on the phone I was told they couldn’t help me and to write the *************** email. I have written 4 times over the last month without a single reply. This business essentially refuses a refund, despite them being unable to revise the services they sold. They also completely ignore any requests to escalate concerns.

            Business response

            03/26/2022

            Good Morning,
             

            The guest has been contacted both by phone and email and he will remove the review from Yelp. We refunded this guest with the reason we didn't have the product, we should of automatically refunded this guest his money.

            Thank you 

            ******** ********

              

             

          • Initial Complaint

            03/19/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            Merchant: Big Bear Mountain Resort *** ****** **** ***** ** *** **** ***** ** *****  Confirmation #: *************   Dispute Amount: $283.56 Dear Sir/Madam: This is to provide information on the disputed amount of $283.56 and below are the details: 1. The reservation was made on 12/28/2021 for an event on 12/30/2021. The refund request was submitted on 12/29/2021. It appeared this rush reservation would never meet the requirements of the merchant that in order to get the full refund, cancelation needs to be presented 3 days before the scheduled date. 2. The reason for the change of travel plan was during December 2021 U.S. COVID cases were at an average of 265,000 per day; hospitalization topped 137,000 at that point; death toll was more than 3,200 per day. It doesn’t matter how much I wanted to award myself for getting a CPA license after 2 years of preparation, I just could not take a risk at that time. 3. The merchant was being a little greedy and forfeit the entire reservation fee. Per merchant’s policy, a voucher or credit will be given if cancelation is made within 3 days. But the merchant never sent in any voucher or credit. Certainly, the pandemic changed many things including my travel plan, but this was out of my control. I hope the merchant will pay me back the reservation fees in view of this severe pandemic.

            Business response

            03/20/2022

            The complaint is accurate about some of our policies. Our Director of Guest Services will reach out to this guest  to try and resolve the complaint. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 73

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          880 Summit Blvd

          Big Bear Lake, CA 92315

          Visit Website
          (909) 866-5766

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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