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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Keep receiving fraudulent charge from this company to my credit card
Business response
08/10/2022
Guest booked on a third party website with the clear understanding that there are no refunds for holiday reservations. Guest continues to dispute the charge with her credit card company which in turn alerts out system for the payment of the non refundable reservation. Guest had the entire amount to use for another time with out expiration but there is no refund due.Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a reservation on 4/19/2022 for 3 nights at Golden Bear Cottages for 7/21 - 7/24 2022. I realized I had the dates wrong & I cancelled my reservation within 15 minutes of making it (reservation cancellation 91*********47). After 7 days, I had not received my refund of $555.16 and I called the hotel directly and spoke to ****. **** told me she submitted the refund and that it would take 7-10 days. I waited the time frame and no refund. After leaving several messages, **** told me she had processed the refund. She told me her bank had withdrawn the $555.16 and it was sent to my bank. I asked for a record number or something to prove the refund, which she said there was no trace of it. **** told me she would re-process my refund and to call her back in 3 days. I called her back in 3 days and to this day I have not received my refund or a message from her. I believe she is giving me the run-around. I've been extremely patient. I've never experienced a situation where a refund has taken this much time. I also called Hotels.com, the site I used to make my reservation, and they have also left messages. I don't know what else to do. Thank you for your assistance. Respectfully, ****** ****** ###-###-####Business response
05/27/2022
The guest was refunded by golden bear cottages in The end of April. Guest called and stated that refund never posted so Golden Bear Cottages cancelled that refund and re issued another refund on May 13,2022. The refund has posted and no further action is necessary. In speaking with the guest she says she will be contacting BBB to withdrawal her complaint.
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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