Complaints

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i paid them $72.50 on 11/29/22 and 12/15/2022. Then I had $50 a month taken out of my account on the 15th of every month. January 6, 2023 I called them and updated my bank account info. Then on Sept 5, 2023 i called them again to update my bank info i was told during this call that my last payment was on 10/15/2023. I again tried to call them on several days in Dec. of 2023 to discuss why they had taken out a payment for November 2023 when my last payment was supposed to be 10/15/2023 and the phone number that I always called them at no longer worked. At this point I became very worried that I had become scammed. Today 3/19/2024 they began calling me and family members that I did not give them the right to call nor did i give them the phone numbers too.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This company has called myself and three family members regarding a complaint that was sent to their office. I called the number back with the file number. The person that answered the phone asked me to confirm my date of birth and I refused. I told them they need to send all correspondence my mail and asked that they do not contact any family members. She said there is nothing they can do to stop that from happening and that they will continue to call under they resolve the complaint. This is a form of harassment and I want them to stop contacting me and my family. The file number which was given is *******.

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was contacted by CAR associates about a credit card that they said I owed. They threatened wage garnishment with my employer and a lein on my car. I spoke with a lawyer and they advised that it was a scam. I never received anything in the mail, nor did they provide me any proof that I did anything wrong. They also said "I had a stick up my butt". They furnished me with a credit card number and said for me to do my own research. The said I waived my rights to dispute it and they are filing a claim in court. I asked why was I never sent any documentation, they said they did not have to send me anything. They also contacted family members. The attorney I spoke with informed me that they cannot do this. They also use many different phone numbers and when I looked up the numbers, they all come back as likely scams.They also hung up on me 3 times when I asked for details.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My cousin stated that he received a call from someone regarding my whereabouts. They also said that they tracked his phone (I do not know what relevance this reference had). My cousin asked, "Why are you calling my phone asking about ***********************?" After informing me of the call, he gave me the number, which I called back. It turned out to be ******************************************** They asked me for a reference number that they gave to my cousin and I provided it. Someone named *********************** told me that actions were filed against me for a Capitol 1 bill that I was delinquent on. I did not know what she was speaking of, because I have no Capitol 1 bill. My credit is A1! I said that I needed time to check my credit report. She than began to get short with her statements and told me that "they will be forced to make decisions w/o me" if I did not address this issue. I felt as if I she was trying to intimidate me, which made me upset. She told me that ******************************************* had a trolling agreement for me and I was still confused at the claim. I then rapped the call up and got off of the phone. I feel as if this is a scam. It just came out of the blue. When I called back to follow up on my case, some named *************************** (who said he was a paralegal), was just as aggressive once I provided him with the reference #. He is the one who actually generated the letter to be sent out to me, but the phone call was not smooth. The customer service skills were void. Nevertheless, this is not the only notice that I received from a company within the last month, so I was wondering if it had something to do with income tax season. I have not been late with a credit card payment in over 10 years, so I do not know where these claims are coming from. I do not fall for scams, and I do not talk to rude individuals regarding money that they are expecting to extort me for. It will not happen! The only way I knew have to address this is through BBB and a Debt Validation Letter, which has already been sent out.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  1/30/23 @2:38 PM I received a phone call from A Woman with The Last Name of ******* From C A ************************** LAW FIRM Located at **************************************************** in **** ********** 92821-5805 And a message was Left on my cellphone stating that this was a civil matter. 10 Minutes later My Eldest brother also received a phone call from C A ************************** After they couldn't reach me because I was at work. On 2/3/23 @ 1:07 PM I contacted the firm to find out what this matter was about. I spoke with A Gentleman named *************************** who Informed me that I owed ************* $******** From 2006. He Also stated that I had a NEWARK ** Address when I never lived there. He was extremely Adamant And Nasty With me, And would not give me the chance to speak. I was Transferred to A Gentleman named ********************* Who Explained to me that They were not a ***************** And would not seek Money. ************* transferred me Back to *************** Who Outrightly Demanded Angrily that I pay $ ******** Immediately or I would be in Big trouble. If I actually did owe this amount, It falls under "TIME BARRED DEBT" Which has a STATUTE OF LIMITATIONS OF 6 Years and this complaint is no longer Valid. Please Help me Resolve this matter, Because this Firm has me Extremely frightened because of their threats

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩