Complaints

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2/22/2020 we purchased a 2020 **** Edger Vin # ***************** At the time of purchase we also purchase a 96 month extended warranty for $ ******** On 8/16/2023 we trade in the car for another car. at the time we trade it the car was only 42 months of coverage.We went to Puente Hills Ford dealer in the **************** to ask for a refund regarding the extended warranty that we did not use ( 54 Months at a value of $ 2.916.00 )They told me that the dealer was under new owner and they give a form to contact The Brown Group dealer. I mail a letter as requested but much to our surprise the letter was never delivered . We drove to the address that was provided ( The Brown Auto Group ****************************************************************- tel ************, we went to that location and is an *** PO Box mailing business, Then I called the number in the bottom of the form for claims ( ************ 0 I spoken with an agent he said mail all the documents including the notice of release of liability, ( attached) .Thy call me back and said that they can not cancel my extended warranty that the cancellation needs to come from the dealer . I went back to the dealer they told me to contact the Better Business Bureau and this is what I am doing , I trade it the car on 8/16/2023 and today is October 2,2023. I have been at the dealer multiples times and cal every number that I can to try to get to the right person with no luck,I just want Puente Hills Ford to be responsible for this refund they owe me.Thank you

• Initial Complaint

  07/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On Friday 02/14/21 I as a first time buyer purchased a certified used vehicle at Puente Hills Nissan.Shortly after purchasing my car I was laid off and I was immediately eligible for unemployment. I also already had a job offer from the same company but wasn't due to start until 03/21/21. 2 weeks after purchasing ny car I was contacted about problems securing the loan. I was fully cooperative and at no time was I instructed to return the vehicle. I was only told to contact Americredit for further instructions Which I did immediately. I was fully cooperative and remained in constant communication with the financial advisor. On multiple occasions, I initiated contact with them concerning my first payment that was due March 31st as well as getting the license plates for my vehicle. When time had passed and I was getting no response I was later contacted by a new financial advisor R. **** who was replacing ****** at the time or so I was told and further communicated with him providing any documents that he needed. I asked if I needed to do anything else and ask that he please let me know if there was something that I needed to do. At the time we were discussing a cosigner which I told him I had and I was told he would follow up the next Monday morning. When he didn't follow up. I reached out. I was never replied to. On 4/17/21 I was contacted by someone with puente Hills Nissan at the time I was out of town and I mentioned when I would be returning and scheduled an appointment to go into the dealership with my co-signer to complete the paper work. So we scheduled for Friday 04/22/21. On 4/20/21, I was getting ready for work when I was told the repo guy was at the house with my vehicle. On 04/22/21 they didnt have my dp. When I didn't hear back my mom and I went to the dealership to speak with a GM. Who then gave me a refund for $1970. When my down payment was $2500. I never received any certified mail from a dealership saying to return it immediately.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩