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          Business Profile

          Commercial Roofing

          Modern Roofing, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Commercial Roofing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            We hired Modern Roofing to replace our roof. The contractor left the roofing square footage blank on our contract, but cited the size as 11 square (1100 sq feet) on the work order he submitted to Modern Roofing. Our roof is only 7 square (700 square feet). He charged us for an 11 square roof, and we only found out about this when we tried to apply for a state rebate for the new roof, and our application was denied on the basis of the fraudulent roof size on the work order. When we brought this up to Modern Roofing, they ignored our emails and repeatedly hung up on our calls, blocking every attempt we made to discuss this issue with them. Based on this wild difference to the roof size the contractor listed in the work order and the stonewalling from Modern Roofing, we assume the contractor intentionally defrauded us by charging us for a roof almost twice the size of ours, and hiding that fact from us.The work was also done in October 2023, but the invoice they shared with us (only when we demanded one for the cool roof rebate process we never received a formal invoice prior to or during the roofing work itself) was dated January 2024.

            Business response

            10/21/2024

            When we measure roofs, we calculate based on waste and pitch factor of the roof.  We are currently in correspondence with this customer about her stucco; she hasn't mentioned a complaint about the initial measurements during the course of that correspondence.

          • Initial Complaint

            04/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Hired this company on March 6, 2023 to do a new roof and as of this date it is not completed. having spent already $27,000 for the roof in place it is incomplete and horribly done. None of the contracted work was completed that was requested and the company has since stopped communicating to our emails and calls. At this point we are willing to complete the job ourselves but will never refer this company to any business or homeowners. Deeply dissapointed in the quailyt of work and the ethics of this company!

            Business response

            04/23/2024

            Our project manager has been in touch with the customer, and there is a walkthrough tentatively scheduled for Monday the 29th of April, 2024 so we can all come to an agreement on the best way to resolve the issue and move forward.  

          • Initial Complaint

            05/09/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Modern roofing replaced our entire roof in October 2022 and was notified April 10th, 2023 of multiple roof leaks and interior damage throughout our home. Although still under warranty, they will not return our calls in regard to repairing interior damages. Modern roofing needs to ensure our roof is not prone to anymore leaks and fix all interior damage immediately.

            Business response

            05/09/2023

            We were hired to do this job through ******. The customer has been in consistent contact with our office staff and project manager, who have spoken with her directly over the phone during this time, and we sent someone out around the initial call to inspect the situation, around April 17th to replace the sheathing and insulation at the affected areas along the ridge, and around April 24th to close the roof back up again.  ********** last spoke with the customer over the phone on Thursday May 4th.  It appears some damage existed from a point prior to when we did the roof. We've made our insurance carriers aware of the situation, they are in contact with the customer.  

            Customer response

            05/09/2023

             
            Complaint: 20036768

            I am rejecting this response because there was no prior damage to my home before my roof was replaced. Roofers from Modern roofing stated that they did not install the ridge caps or vents correctly when our roof was replaced by them in October 2022 and that is the cause of the water damage. Modern roofing stated they would call me back on Thursday May 4th with information to resolve the damage and no one has contacted me since then including the insurance company. 
             
            Sincerely,

            ***************************

            Business response

            05/25/2023

            Your claim has been forwarded to our insurance company.  We've gone above and beyond for your property and you've done nothing but harass our office and project management staff. For any further queries regarding the matter, please contact our insurance adjuster, *********************, who can be reached at ************ regarding Claim #********.  

          • Initial Complaint

            03/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The contract was paid in full on Mar 7, 2012, in the amount of $9,000.00 to include roofing with a lifetime warranty with ***** Corning shingles installed by Modern Roofing **** Numerous leaks and repairs by Modern Roofing *** have failed to eliminate a recurring leak through the roof resulting in thousands of dollars of damage to the living room ceiling. The contractor needs to perform a permanent resolution for this leak and pay for repairs to the living room ceiling which currently has a significant bubble and crack because of the leak.

            Business response

            04/04/2023

            We went out to repair the leak at the customer's property.  Our project manager will be contacting the customer shortly for the interior repair; due to very heavy rains, we haven't been able to get out to the property.

            Customer response

            04/04/2023

             
            Complaint: 19633515

            I am rejecting this response because: no appointment to repair the interior damage has been created even though the rain has stopped, and Modern Roofing indicated an appointment would be made this week to repair.

            Sincerely,

            *************************************

            Business response

            04/05/2023

            Our office assistant just confirmed over the phone that workers will be going out to the property between 9am and 10am on Friday April 7 to fix the ceiling.  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 22

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2325 W Victory Blvd #13

          Burbank, CA 91506-1226

          Get Directions
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          (818) 843-5050

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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