We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Roofing Contractors

          S B R Roofing, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Roofing Contractors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/26/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            THEY TORE A WHOLE IN MY CEILING, AT THE SAME TIME BREAKING MY A/C!!! BIZARRELY TAKING ZERO ACCOUNTABILITY...EVEN THOUGH I WATCHED IT HAPPEN IN REAL TIME!!!! RUN AS FAST AS YOU CAN FROM THESE PEOPLE!!!

            Business response

            11/29/2022

            Business Response /* (1000, 5, 2022/11/03) */ Contact Name and Title: ********** - Sales Mgr. Contact Phone: ********** Contact Email: ****************** This gentleman verbally threatened my employees with violence. The ceiling holes were pre-existing in a heater closet that was not inspected in many years. The AC wire that was cut was not in a conduit and left unsafe. We warned the HOA (who is our client, not Mr. *******) three separate times about potential for AC issues and nothing was done to address them. There are two sides to every story, and a reason we have a contract that speaks specifically to AC issues such as this. The negligence in maintaining electrical wires in an unsafe manner is not a condition we created. Consumer Response /* (3000, 7, 2022/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please be advised that this company damaged four other units on the top floor, including mine, and response from this company is in no way truthful. Just ****** them and look at all of the complaints. My condo was pristine when I bought it two years ago. I work in the construction industry and I'm very aware about what happened. I only bought my condo two years ago, and I am very clear that the inspection showed that my ceiling was in perfect condition, I also have photos from that 2020 inspection to prove it. Their flagrant and disorganized employees also damaged for other units on the top floor. When I reached out to them initially to let them know, they were extremely defensive, and denied their wrong doing before even looking at the damage! Clearly, they are very used to this sort of complaint, stay away!

          • Initial Complaint

            04/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            SBR roofing co. have reinstall the skylight in my unit. However, during latest rainfall I got leaking trough poorly installed skylight. The owner of this company ********** have sent roofer to do patch work to stop leaking. but the problem is that leaking did cause damage to the area underneath skylight. (please see picture) So, this company damaged my unit and refused to correct whatever mess they have created

            Business response

            07/01/2022

            Business Response /* (1000, 13, 2022/06/14) */ Hi There, SBR reroofed some of the roofs at the ********************** (***), where this gentleman lives, in 2019. The contract between the *** and SBR clearly states that SBR is not responsible for any interior damages whether caused by construction or as a result of leaks. This contract was mutually agreed to between the *** and SBR and signed. Specific to the damages alleged, SBR was not given access to this unit (or any other units) prior to reroofing to see if there were any pre-existing damages. So although we do not dispute there was a leak, we cannot verify if the damage pre-dated our work or not. This is one of several reasons we have this damage clause in our contract to begin with. We have spoken with the gentleman several times about this, and politely tried to explain the logic, as well as suggest he follow up with the *** who may have a contingency for interior repairs. He has proceeded to file a complaint here against us, as well as post negative reviews on public sites such as *************. Although we understand the frustration at the end of the day the recourse is with his ***. To be clear, SBR has no contract with this gentleman directly, only via the *** where he lives.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 66

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          801 S Flower St

          Burbank, CA 91502-2056

          Get Directions
          Visit Website
          (818) 780-8818

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.