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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We received the sleep headphones and the right one didnt hold a charge after a couple weeks it would only stay on 4 about 10 minutes. I contacted soundoff through their website twice and once by phone(left a voicemail) with no response. I've bought multiple pairs from this company and I'd like them to replace the one that isnt working.Customer response
05/03/2024
Please withdraw the complaint issue has been resolvedInitial Complaint
07/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased the sound off sound blocking product which has a trial and no questions asked return policy within 30 days. I did not like this product when received and within 1 day of receiving contacted the company for a refund request. I cannot get a response back from the company. The 30 days has now passed. There is only an option for email/web submission and no way to follow up on this. I would like to return the product for a full refund as advertised.
Business response
07/13/2022
Once we were notified from the BBB about D******'s complaint we investigated and found that we did receive an email from her and responded the same day. She sent another email and we responded to that email as well. We have called D****** and spoken to her and let her know we, of course, will accept her return. It is a top priority of our company to give excellent customer service.Customer response
07/13/2022
I accept this response as someone from the company did reach out to me by phone and then followed up with an email to return the item and request refund. It is quite interesting that the first two responses did not make it to my email but all subsequent messages came directly to my inbox. Additionally,I had checked my spam folder several times to ensure I hadn't missed the messages. The gentleman calling me took this all very personally and was quite annoyed with me. However, in the end my issue was resolved so I thank you for that.
Respectfully,
D****** *****
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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