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          Business Profile

          Furniture Stores

          Comfy Sofa Cover

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Furniture Stores.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/09/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Please see attached documents. I have been trying to get a refund for the last few months and I get the runaround via emails.

          • Initial Complaint

            11/07/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I filed a complaint against this company and they failed to respond to you. I need a copy of your resollution. BBB sent me a code 57391885-3F4E4 but the site is no longer active. How can I get a copy of my dispute resolution for my credit card company - this is an ongoing matter. Thank you

          • Initial Complaint

            07/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a burgundy sofa cover for a love seat and couch. It arrived in bright red. It looks nothing like their picture. I sent an email and received a response with a case number, nothing else. I sent another email, same thing...different case number every time. After 5 emails, different case number each time, I get a response from someone asking why I want to return - I told them the reason in every email. I even wrote to their corporate office - no response. Now I am told I have to pay for return shipping, even though they sent me the wrong item. They are threatening me with their 30-day return policy, but if it's more than 30 days it's because they are not responding to my inquiries. My first inquiry regarding this return was the day I received it. They still will not tell me how to return it. All communication is included. I want them to take this back, pay shipping since it's their error and refund me my $98.93. They have no phone number - only email and mail addresses.

          • Initial Complaint

            05/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a sofa sized cover from these people on 04/17/23 - their advertisement of a 2" strap that holds cover in place (while other covers have a cheaper 1" strap) was a big selling point. I got the cover on 05/04/23 and found that it did NOT have the 2" strap - in fact, it had NO strap at all! I reached out to the company immediately, via email since they do not list a phone number anywhere on their site. I asked for a refund since the cover itself was defective and it was flimsy and cheap looking, not at all like they advertised it. Their policy states that they stand behind their product and would refund or replace to customer's satisfaction. They also have on their site that they respond at all emails within 24 hours. I have emailed at least 8 times with absolutely no acknowledgement nor response. Their policy also states that refunds will be honored only if made within 30 days of receipt........I think they are deliberately not responding to let the grace ****** expire? Sure does seems like. I just want my money back. I am prepared to ship their strapless cover back as it is useless to me. I am attaching pictures of said cover for your reference. Please help.

          • Initial Complaint

            04/05/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Re: order #DOGSOFA#*****, processed on March 9, 2023, and received on March 31. 2023. I ordered two sofa covers, $49.99 each, for a total of $`108.93 US. The covers were advertised as having 2 adjustable straps; the ones I received have no straps at all. The photos of the items ((************************************************************************) show the covers totally covering the entire sofa; the ones I received (ordered in the correct size) are several inches too short. The fabric is cheap and slippery and there is no way it could be secured to a sofa. These are completely useless to me, and I have been unable to get a reply from the company. I would like to receive a full refund. Thank you

          • Initial Complaint

            03/13/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            My complaint is similar many I have read here. On 2/11/23, ordered two 54, supposedly rugged, waterproof sofa covers with elastic securing straps for $88.93. I received two super flimsy covers measuring 48 with no straps. I have contacted the company four times with the email provided on their website, there is no phone number. I have only received an automated response saying someone would contact me in 1-3 business days. There has been zero actual response. I want a refund, and I do not want more customers to waste their money.

          • Initial Complaint

            03/01/2023

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Order placed Feb 12th Never received my order Emailed them 4 times with no response and requested a refund Paid $53.95

          • Initial Complaint

            01/30/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased 3 burgundy colored pet furniture covers. I paid $88.95 on December 19th. First of all they are brown not burgundy. And shockingly poor quality. I've been emailing them. There is no phone number. They do not respond.

          • Initial Complaint

            01/19/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a comfy sofa cover on 11/27/22 for $48.95. It arrived on 12/22/22 (or around this date, the tracking was in Chinese and I'm not sure I can go back and track it). It was much smaller than what I ordered, which was a 70" cover but there was no packing slip or any other paperwork included with the package. I emailed the company on 12/23/22 at the website ***************************** to request an exchange. I got an auto response saying someone would respond to me in 1-2 business days. No one did. I emailed again through their newsletter emails that gave me the same auto response; again no one ever responded. I emailed at least six times alternating between the two emails and nothing happened, no one responded. I decided that it wasn't a trustworthy company and contacted BBB. At this point I'd prefer a refund and I will return the one that was sent, after the refund.

          • Initial Complaint

            01/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Ordered 12/4/22 Received 12/30/22 Product wrong color Made 4 attempts to contact company to return.Would like refund

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          1999 S Bascom Ave #700

          Campbell, CA 95008-2205

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          Customer Complaints Summary

          18 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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