Credit Card Merchant Services
American Verification Processing Solutions, LLC
Complaints
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On September 2, 2022 I reached out to ******** in ******* for a payment processor and explained that if there was an initial fee, I would not be working with them. On October 5, 2022, I signed a contract that was titled with AVPS, but it was signed with Paybotic.Paybotic declined to work with me, to go straight to AVPS, as I did not make enough money as a company for them to take a cut. On December 20, 2022, AVPS sent an email saying I was approved. It included an initial setup fee of $399, and the bank would hold 10% of all sales for 6 months. AVPS sent a new contract, and asked me to sign it. I did NOT sign the contract. I declined using the services.On January 4, 2023, I discovered two charges to my bank account. They were ACH withdrawals for $50 and $217.90. They were from Greenlight Merchants. I emailed AVPS, and requested my funds back, and not to work with them.On January 5, 2023, I received a call from AVPS collections. They said I was in violation of my contract, and to pay them $8,000. AVPS had breached the old contract by adding new fees without my signature.AVPS sent me two differing Terms and Conditions. I asked for my $8,000 bill (it was never sent).On January 15, I received a bill from AVPS for $215.70. They also continued to call me 2-3 times a day demanding money. I reached out to them by email, and notified I retained an attorney, and all information needed to be documented in writing. On January 31, 2022 I received a certified letter from AVPS that I owe $4230. They had refunded the previous $215.70 on this same bill. The letter says I have 30 days to pay them or I will be taken to court. Again, they breached the contract, not me.
Business response
08/09/2024
AVPS has reviewed the file. We will proceed with waiving the liquidated damages for this account and all collections proceedings.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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