Reviews

First American home warranty is trash, I would never get them again. There are much better options out there. When I canceled my policy they were going to charge me a pro rated fee for cancelation so I just let the policy run out. Good riddance!!!!

First American Home Warranty (First American) has reviewed the consumer's warranty contract and show the warranty contract is in force until June 23, 2025. The consumer contacted First American on February 5, 2025 and requested information on cancelling their warranty contract. First American advised the consumer that they may cancel but per their warranty contract there is an administrative fee for cancelling and they would be issued a pro rata refund of the paid contract fee for the unexpired term. The consumer may refer to their warranty contract section Cancellation which states: "Obligations of this Contract are backed by the full faith and credit of the Company and are not guaranteed by a service contract reimbursement insurance policy. Unless allowed by law, this Contract is noncancelable other than by mutual agreement by ***************. Your request for cancellation must be in writing and can be submitted to ************************************************************************************ will not cancel your Contract except for any of the following reasons:1. Nonpayment of Contract fees when due.2. You or your agents fraud or misrepresentation of facts material to the issuance of this Contract, or in presenting a claim for service thereunder.3. This Contract provides coverage prior to the time that an interest in residential property to which it attaches is sold and the sale of the residential property does not occur.If this Contract is cancelled, you shall be entitled to a pro rata refund of the paid Contract fee for the unexpired term, less a $50 administrative fee and all service costs incurred by Company." The consumer opted not to cancel the warranty and instead let the warranty contract expire. The consumer requested their warranty contract not be automatically renewed which has been notated on their warranty contract. If the consumer has any questions pertaining to the cancellation policies or their warranty contract coverages they may contact First American directly and a First American representative will be happy to assist in answering any of their questions.

I have been with First American Home Warranty for 3-4 years but my recent experience has been very very disappointing and pathetic behavior of the company. I filed a service request to fix my washer on 29th December, 2 days later some technician shows up and diagnoses the problem. It took more than 2 weeks to get the parts ordered. I enquired about buy-out option but I didn't consider their buyout option. They wouldn't disclose parts name nor updated in the claim. After a week of order parts I called them to find out status. Finally after almost 4 weeks I was told my claim was denied which totally surprised me after so much time spent calling them more than half dozen times during the process. I was totally frustrated with customer support folks and claims handling process which is only thru phone which is even frustrating. Customer support folks spoke little and no good english. Finally I decided to cancel about 45 days left on my contract and asked them to refund my money back. Now they can come up with more excuses to avoid paying money instead of fixing the problems on their end with claims handling. Most interesting part is I have received parts after cancelling my contract.I am totally disappointed with service quality, customer support, Claims submission and phone support was very chaotic and didn't go anywhere even after multiple escalations.I feel sorry for all those customer that are diligently paying every month with an expectation of First American Home Warranty will handle and help on what they originally promised.Totally disappointed with pathetic customer support, inefficient claims handling process and cheap contractors. Highly discourage everyone to pay for such service.

First American Home Warranty Corp (First American) will like to apologize for any delays or inconvenience the consumer may have experienced during the handling of their claim.According to First Americans records, on December 29, 2024, the consumer placed a claim for their clothes washer leaking on almost every wash. First American dispatched ***** Appliance who reported detergent and fabric dispenser failed. The contractor was authorized to order the detergent and fabric dispenser. Please see Limits of Liability:Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Service Providers delay or neglect in providing, or failing to provide, repair or replacement of an Item due to shortages of labor and/or materials, or any other cause beyond our reasonable control.On January 9, 2025, First American spoke with the consumer and ***** Appliance to get a status update on the repair of the clothes washer. First American was advised by the contractor they would be contacting the consumer to schedule an installation appointment.On January 10, 2025, First American spoke with the consumer who wanted to know what the cash in lieu would be for the detergent and fabric dispenser. First American advised we would provide the cash in lieu.On January 21, 2025, First American reviewed the clothes washer claim and per the terms of the contract the detergent and fabric dispenser were not covered. Please see CLOTHES WASHER AND DRYER COVERED:All parts, except;NOT COVERED EXAMPLES: PLASTIC MINI-TUBS, SOAP DISPENSERS, FILTER AND LINT SCREENS, K**** AND DIALS, VENTING AND DAMAGE TO CLOTHING.On January 23, 2025, First American spoke with the consumer and advised the clothes washer claim was denied. First American reimbursed the consumers service call fee $85.00 back to the form of payment used to place the claim.On January 27, 2025, First American spoke with ******************** who reported the clothes washer is leaking from the hoses. First American overturned the denial. First American sent the clothes washer dispensers to the consumer.On January 30, 2025, First American spoke with the consumer and they requested the cancellation of their contract. The contract was paid in full on March 17, 2024, and set to expire March 16, 2025. First American advised the consumer a refund would not be due. The consumer requested the contract not be renewed and to allow the contract to expire. Please see Cancellations:Obligations of this Contract are backed by the full faith and credit of the Company and are not guaranteed by a service contract reimbursement insurance policy. This Contract provides for a 30-day review period and may be cancelled up to the 30th day from the Contract Effective Date for a full refund provided no claims have been made. After 30 days if a claim has been made, this Contract is noncancelable other than by mutual agreement of you and Company. Your request for cancellation must be in writing and can be submitted to ********************************************* Company will not cancel your Contract except for any of the following reasons: 1. Nonpayment of Contract fees when due. 2. You or your agents fraud or misrepresentation of facts material to the issuance of this Contract, or in presenting a claim for service thereunder. If this Contract is cancelled, you shall be entitled to a pro rata refund of the paid Contract fee for the unexpired term, less a $50 administrative fee and all service costs incurred by Company.First American has reviewed the consumers clothes washer claim and spoke with the consumer. First American was advised by the consumer the clothes washer was repaired. First American has reimbursed the $85.00 service call fee back to the form of payment used. First American considers this claim closed.

I wouldn't recommend anyone to stick with First American Home Warranty as it is not worth the hassle of dealing with incompetent and inefficient company. Their customer support team is completely chaotic and inefficient. It took almost 30 days for them to decide what is covered and not covered. Also It is really stupid to say dispenser is covered while the leak was coming from the hose connected to the dispenser. Fortunately the leak didn't cause any further damage to the house. After making ******************************************************************************************************************************* a single day ! Finally I am so relieved now that I switched to Choice Home Warranty and even at lower cost than First American Home Warranty !! Choice Home customer service is so awesome !!

First American Home Warranty has been a Godsend to us. They have repaired almost every system and appliance in our home. They have replaced and paid out for appliances in amounts I never would have expected! I am very thankful to have them!We have been with them 12 years now. I truly recommend them without hesitation!

*******, We appreciate you taking a moment to share your review! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

They fixed our older dryer after ordering and installing necessary parts.

****, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience. We're glad you chose us and look forward to being here when you need us again!

Sent me a renewal letter and refused to honor the pricing on the renewal for same plan and service.

First Americans records indicate that the consumers current contract is set for automatic renewal and has an effective renewal date of February *******.
On January 31, 2025, the consumer was sent a renewal notice indicating that the contract premium was to increase to $718.00.
On February 5, 2025, after further review, should the consumer wish to proceed with the automatic renewal of their contract, a contract premium payment will be due of $718.00. Should the consumer wish to cancel the renewal of their warranty contract, they must request the cancellation in writing and submit to First American for review. The consumer may refer to their warranty contract section, Cancellation, which states:
Obligations of this Contract are backed by the full faith and credit of the Company and are not guaranteed by a service contract reimbursement insurance policy. This Contract provides for a 30-day review period and may be cancelled up to the 30th day from the Contract Effective Date for a full refund provided no claims have been made.After 30 days if a claim has been made, this Contract is noncancelable other than by mutual agreement of you and Company. Your request for cancellation must be in writing and can be submitted to ********************************************* Company will not cancel your Contract except for any of the following reasons: 1.Nonpayment of Contract fees when due. 2. You or your agents fraud or misrepresentation of facts material to the issuance of this Contract, or in presenting a claim for service thereunder. If this Contract is cancelled, you shall be entitled to a pro rata refund of the paid Contract fee for the unexpired term, less a $50 administrative fee and all service costs incurred by Company.
As such, First American considers this matter closed.

I received prompt and excellent service from **** when I had a problem with my icemaker. The ************* technician came out the next day and resolved the problem. Excellent service by both **** and *****.

*******, Thank you for letting us know what a great job the team did while servicing your icemaker. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

I have been with First American Home Warranty for 11 years and their services have been great. File repair claims and quickly repaired and if nor repairable than replace unit. A+++ service so far.

*******, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again!