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          Business Profile

          Spa

          Spa Santa Cruz

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Spa.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/09/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I placed this order on 11/26/2022 and still have not received it or an email giving me the status of my order or a tracking number. I have tried to contact Spa Santa Cruz by email and phone and both are invalid. My credit card was charged days ago. Any help sorting this out would be greatly appreciated.Thank you in advance for your help.*********************************** MY ACCOUNT ORDERS 1669519042-273 11/26/2022 Processing 12/09/2022 SHIP TO ADDRESS *********************************** *************************************************************************************************** ******************** PAYMENT INFO Method: Credit Card Credit Card ********** Credit Card Number: Cardholder Name: *********************************** Credit Card Exp. Date: 05/25 FREE GROWTH FACTOR SERUM 1.7 OZ - COUPON CODE GF300 $90.00 1 Subtotal$90.00Tax$0.00Discount-$9.00S/H$0.00Grand Total$81.00Reward

          • Initial Complaint

            08/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On June 17, 2022 I placed an online order ********************************************************************************************** On 6/30/2022 I received 2 of the 4 items ordered, and there was a message on the packing slip stating that 2 of the items were on backorder due to supply chain issues. I have ordered from this company a few times before and never had any problems, so I didn't think anything about the backordered items and I discarded the packing slip. The items ordered ************************************************************ which I received, and one 4 ounce bottle ******************************************, with an identical free bottle to be sent as a gift (gifts are issued based on amount spent). The ******* Cleanser is $34 per bottle, and the ******** Cleanser is $36 per bottle. Despite part of the order not being available, my credit card was charged the full amount of $104 (no sales tax or shipping/handling was charged). Since one bottle was a gift, I am out $36.00. On 8/4/2022 I sent an email inquiring about the status of my order, but received no response. I sent another email on 8/8/2022, and a third email on 8/9/2022. I have yet to receive a response via email, and I cannot find a telephone number or address listed on the website, only the email address ********************** Ultimately I would like to have the products I ordered, but if their availability is still unknown, then I would like a refund. However, I have no way of knowing the status of the order since the business has failed to respond to my inquiries.

          • Initial Complaint

            03/28/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            On March 15, 2022, I ordered and paid for some Rhonda Allison facial wash for $34.00. The charge went on my ENT Federal Credit Union Debit card. When I ordered the item it showed in stock and ready to ship. On 03/18/2022 I received an email from Spa Santa Cruz staying that their company is having issues with the manufacturer sending them the product I ordered and there was no end in sight on when I could expect the item. The email had an alert message that it could be a scam email and to use caution if responding to it. I email spasantacruz from the email link on their website requesting to cancel the order due to not having a delivery date. I received no response. I sent a total of 4 emails to Spa Santa Cruz requesting to cancel the purchase. Still no response. The website does not have a phone number or address listed anywhere on their site so I searched through the BBB for that information and found an address and phone number. I called the phone number and the answering machine answered and said I had reached *****. The answering mentioned nothing about the business " Spa Santa Cruz." I left a message today and did not receive a call back. I noticed there was another complaint filed against the company through the BBB resembling mine. I have attached my email efforts and my original receipt for the order. I appreciate any assistance you can provide for me.

            Business response

            05/10/2022

            Consumer Response /* (2000, 9, 2022/05/09) */ RESOLVED.......THANK YOU!!!!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          2121 41st Ave STE 104A

          Capitola, CA 95010-2057

          Get Directions
          (831) 566-7779

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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