Reviews
202 Customer Reviews
Review from Kirsten S
5 stars02/07/2025
I ordered two decks from the Neopets Battledome TCG on Feb. 4th, they shipped the same day, and they arrived on the 7th! Super impressed with the speed of shipping. The decks were both missing two rare item codes to redeem on the website, which is a known issue with some of the decks, and I was ready for. So I emailed customer services, and I received a reply in MINUTES from ****. Coby was incredibly helpful, to the point, and we emailed back and forth a couple of times. My entire issues was solved within minutes of receiving the packages in the mail. I'm very satisfied.Review from Mark R
5 stars02/03/2025
I was pleasantly surprised to receive a prompt response to my problem. When my redemption cards did not arrive as promised, I called customer service. Coby, a rep, listened to my issue and responded within minutes with an email to resolve my problem. I received my replacement cards within four days. I was excited to see my favorite players inside the package. That is what I expect when spending hard earned money on their products. Thank you, Coby and the rest of your team for putting a smile on my face.
Upper Deck Response
02/04/2025
Hi ****,Thank you very much for sharing your experience. We are sorry to hear about the delay with your redemption cards, but very happy to hear Coby took care of the problem. Thank you again, we hope you have a great day!Review from Shane D
5 stars01/31/2025
Coby was an absolute pleasure to work with. He was knowledgable on all things card and hockey related and enjoyed conversing about sports. Made the redemption process a breeze. Thank youUpper Deck Response
02/04/2025
Hi *****,Thank you for sharing your experience! We are very happy to have you as an Upper Deck collector. Thank you again!Review from Andrew S
5 stars01/29/2025
Pulled a redemption card that was no longer available. I spoke with Coby and he answered my questions and walked me through the process of getting a different card. Thanks Coby!Upper Deck Response
01/29/2025
Hi ******, Thank you for sharing your experience!Review from Mike B
5 stars01/27/2025
The ************* Team at **********************, especially *****, was very Professional and went above and beyond to address my concerns. It gives me confidence in their products and will keep me as a customer for a long time. They will work with you if you work with them. Outstanding ***************Upper Deck Response
02/03/2025
HI ****, Thank you for sharing your experience! It is a pleasure for us to have you as an Upper Deck collector.Review from Angus M
5 stars01/24/2025
Had a great customer experience facilitated by ***** *. Had a box with a card missing and another card that had no back. They were able to fulfill my replacement request in under four weeks, and I ended up with two great hits! Couldn't be happier.Upper Deck Response
01/28/2025
Hi Angus,WE are sorry to hear about the initial incident, but are very happy to hear ***** was able to resolve the matter on your behalf! Thank you for sharing your experience, we hope you have a great day!Review from Kristen T
5 stars01/16/2025
My ************* **** ******, was OUTSTANDING!!! I reached out to the ************* Team via email, and I received a response back within an hour. ****** was able to quickly help me with my order and made the process extremely easy! I was expecting the process to be very difficult since I did not have an Order # or email from my order, but only a credit card receipt. Thank you, ******!!!Upper Deck Response
01/21/2025
Hi *******,Thank you for sharing your experience! We are very happy to hear ****** was able to assist in getting the issue resolved.Review from Mike G
5 stars12/26/2024
Coby was an absolute delight to work with. He was patient, kind, communicative and understanding of my problem. What a great employee to have on your team!!!Upper Deck Response
12/27/2024
HI ****, Thank you for sharing your experience! We appreciate having you as an Upper Deck collector!Review from Kevin I
5 stars12/23/2024
Big shout out to Coby for working with me through resolving an issue with delivery. Was very prompt with responses every time and extremely helpful and positive. Thank you!Upper Deck Response
12/26/2024
Hi *****, That is great news! We are very happy to hear Coby was able to assist!Review from Kayla d
5 stars12/23/2024
Bought Neopets starter deck packs that were originally shipped to stores without the code for online rewards. Contacted customer service, dealt with Coby, and within less than ***************************************************************** (snail mail, but super impressed with the quick reply and help from customer service!)Upper Deck Response
12/26/2024
Hi *****,WE are sorry to hear about the initial situation, but are very happy to know Coby was able to assist. Thank you for sharing your experience!
Customer Review Rating
Average of 202 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.