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          Business Profile

          Video Game Services

          Visionary Realms

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Video Game Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On 12/16 I purchased a software license from ********************** for early access to a title called "Pantheon: Rise of the Fallen." This game is in an early access state on the storefront in which it is sold, "Steam" by **************. The storefront Visionary Realms utilizes has a policy separate from the policy of the developer that disallows refunds after 2 hours of game play. Unfortunately, ******** is a type of game software that requires more than 2 hours to assess the state of. At the time of this complaint, I have spent 10 hours assessing the game and found it to be very lacking from the description on their storefront. Several features that were alluded to being present are incomplete and non-functional to a point far beyond their advertising. I have made multiple requests to Steam and the developer, Visionary Realms explaining this inconsistency in their policy and merely asking for a refund of my ***** license fee and revocation of my license to use the software. Instead of admitting that they have released a piece of software far below the standards of other "Early Access" software available on Steam, they continue to defend the state of their product and refuse the simple ask of refunding my money and recycling the use license.

            Business response

            12/22/2024

            We abide by *****'s refund policy as we are sold on their site. We will not be issuing any refunds outside of those they process through their own sales portal. 

            Customer response

            12/23/2024


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            ***** ******

             

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7668 El Camino Real Ste 104-341

          Carlsbad, CA 92009-7932

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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