Complaints

• Initial Complaint

  02/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  To Whom It May ********* am writing to express my deep dissatisfaction with the service provided at your location. As a business owner who relies on timely and intact delivery of vital mail and packages, I have encountered consistent issues with the handling and delivery of my shipments. Despite repeated complaints to management regarding the constant damage and mishandling of my packages, the situation has not improved.Recently, I received an extremely expensive package that was significantly damaged, with a large hole in the side of the box. When I raised my concerns with the manager, instead of addressing the issue and providing reassurance, he deflected responsibility onto the delivery company and failed to acknowledge the importance of handling my packages with care.This lack of accountability and disrespect towards customers is unacceptable. The damage to my packages not only jeopardizes my business operations but also impacts my livelihood, as my inventory is essential to my income. Additionally, the recent mishandling of my mail, including my voting ballots, is particularly concerning and reflects poorly on the service provided to the community.I am currently in the process of seeking alternative business locations due to the consistently poor service experienced at your establishment. I urge you to address these issues promptly and take responsibility for ensuring the proper handling and delivery of packages for all customers. Failure to do so will result in further loss of business and reputation for your company.

  Business response

  05/27/2024

  We are aware of ******************** concern regarding our service with his Private mailbox.  We take ******************** complaint very seriously and have implemented steps to remedy the situation.  We are prepared to do our best when handling ******************** mail and packages once they are in our possession.  Unfortunately package handlers and mail handlers outside of our control *** not take the best care afforded.  We can only control what is in our possession.  

  We have over 600 other Private mailbox customers and have not received any complaints relative to ******************** concern which should show that we take our customer's mail and package safety with the highest concern.  Please let this show that we are doing our best.

  Thank you very much.

  Customer response

  06/03/2024

   
  Complaint: 21268928
  
  I am rejecting this response because:

  I am writing to formally express my concerns regarding the condition of packages I have received through **** The most recent package I picked up was severely damaged, held together by a single piece of tape. This is not an isolated incident, as many of my packages arrive in a similar state.
  
  
  The specific package that prompted my initial complaint was a high-value item clearly marked with a voltage sticker indicating it should be handled with care. Despite this, the box arrived with a noticeable hole.
  
  
  It appears *** does not take accountability for these damages, often deflecting responsibility elsewhere. Their response to you, BBB, exemplified this lack of accountability. While occasional accidents are understandable, the consistent damage to my packages indicates a systemic issue.
  
  
  This ongoing problem suggests that *** does not value my business. Furthermore, if my packages are frequently arriving damaged, it is likely that other customers are experiencing similar issues. Such a business model is unsustainable.
  
  Sincerely,
  
  *********************

  Business response

  06/12/2024

  Again, I apologize for the fact that ******************** boxes have holes in them.  We do not purposely damage packages once in our possession. 

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have rented a mailbox at the ****** store on Albertoni for about four years now. The location is located in a small shopping strip and it's always crowded. Today, Friday, December 2nd was a typical day. I had a package to pick up so I arrived at the location around 10 am. It was a line that wrapped across the lighthouse of the lobby leading out the door. The were to workers in the location. I asked if there were any more workers there to help with the people in line and the line continued to grow. One of the workers a young woman was assisting someone and the other worker a male was off to the side shuffling paperwork. After standing in line for over 15 minutes needing to simply pick up a package I and other patrons grew frustrated with the very long wait. Instead of the male worker observing the situation and seeing that it's getting extremely busy so I need to help, he just continued to do paperwork. I don't have time to stand in a UPS store lobby all day long because one of the workers doesn't feel like working. So I ask him if he could help me. I told him I just need to pick up a package. He rudely told me no, I can't help you, you have to wait. His tone was totally disrespectful. That angered me after I've been waiting in line over 15 minutes. So I started speaking my mind. I told him that the line was going out the door and he's not trying to help the situation. The total rudeness and disrespect is why I'm now searching for a new place to rent a mail box. The disrespect displayed by the male worker is unacceptable, period. That location doesn't deserve my business or anyone else's business. I told the male worker that he was a loser and he, right on schedule, said that I, the customer, was a loser. I will not rent a mail box here much longer!

  Business response

  02/01/2023

  Contact Name and Title: *********************************, Owner
  Contact Phone: **********
  Contact Email: ********************************************************
  Hello, unfortunately when my customer arrived to pick up his mail package there were only two employees working at the time; one doing a notary and the other handling guests in line. The customer was upset he was waiting and when he asked the associate doing the notary for his package, my associate does acknowledge that his actions could have been better handled with the customer and that he should not have answered rudely. My customer claims that the associates didn't want to help him, but my customer fails to realize we help our customers as they enter the store and have to wait in line. It just happened that he came in with only two employees working and a line of customers waiting.

  Business response

  02/01/2023

  Business supplied email: ********************************************************
  Use this address for any contact with the Better Business Bureau

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩