Complaints

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We paid Restora to remove and replace overlay on pool and spa coping. Clean, re-color, seal pool deck/patio. This was completed 2020. We were given a 5 year renewable guarantee for bubbling, peeling and lifting. We have been calling for the past 4 months starting in August 2023. When they finally return the call they say we are on a list for next month. This has been going on for 4 months now. We recently received a call which said we are the list for 2/29/2024.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 2019 this company redid my patio and now there are defects and bubbling problems. The company warranty is five years and they won’t honor that warranty.I have contacted them multiple times and they blow me off. Make appointment and never show up to fix. Also the workers put toxic chemicals In my landscaping. A weed won’t even grow..

  Business response

  07/26/2023

  ******, good morning! I am in contact with Mr. *****. I explained to him we have a policy. The repair needs to get reviewed, added on the repairs list (that has clients before and after him) scheduled, and repaired. He knows there is a process and I am not sure why he is stating all these issues? We have been in contact. Also, our warranty does not cover cracks. 
  
  Thank you,
  Claudia 

• Initial Complaint

  06/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Have not completed job. Stained our fake turf. Did not clean up. Poor quality. Won't return emails or phone calls.

  Business response

  06/23/2022

  ****** great morning! I am contacting you in regards to this compliant. We are in touch with Mr. and Mrs. ****. I am not sure why this complaint was filed? We have some damaged that needs to be addressed and have offered to fix the issues. The turf if something we offered to fix which is only a small section. Their turf is a few years old and would look funny to replace just an area. What the client is requesting is we replace a whole section and with all honesty this does not seem right.  The other issues are small for example: epoxy on a few rocks, the crew has tried their best to clean off however, they will be replaced.  The color matching is something they are currently working on as well. The Restora manager offer to have their final payment be considered PIF and this seems to ne unacceptable by the ****s.
   
  This is the contact info I have for Mr. **** ###-###-#### - a****@*********.org
   Mrs. **** ###-###-#### - *********************** 
  
  Thank you,
  
  ******* 

  Customer response

  06/27/2022

   I am rejecting this response because:
  
  As of last week, the rocks have been cleaned. However, the repair work is not satisfactory, the turf has not been repaired and there has been no response on the quotes that we sent in for the cleaning or replacement. Thank you. 

  Business response

  07/06/2022

  ******, hope your 4th of July was well spend. I am reaching out to you in regards to the updates Mrs. **** has made. The crew is still working these repairs are  not a one day and its fixed type of repairs. As far, as the turf quote provided from their friend at turf company it has not been decided. The quote exceeds the project amount and truthfully seems there is an idea of "taking advantage of the opportunity" the turf is a small area and the ***** are getting a quote to replace the whole area which is about $10,500.00 the other quote was much cheaper however, our crew has already tried (clean with CLR). Thank you ******! Would you lke me to send pictures over? 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩