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          Business Profile

          New Car Dealers

          Palm Springs Nissan

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I bought a used 2016 Nissan Leaf in March, 2021. My car stopped running about 2 months ago. I had it towed to the dealership where it sat in the parking lot for 3 weeks, in the same spot it had been towed. Every time I asked about repair status, the service department would tell me a line, but the car remained in the same spot. Finally, the shop took the car in. But I was still being told there were no rentals for me. Over 2 weeks ago I asked again about rentals, then being told they had a rental available before. The service person then told me I hadn't asked about rentals( I told him I had asked numerous times). This put me out of work for over a month. Now I have been driving a rental(at my expense for over 2 weeks. There is communication going on between the dealership and Nissan, but I just keep getting updates that tell me nothing. I am making monthly payments on a car I don't even have in my possession. If this issue is not resolved soon, I will have to stop making payments and lose my car. I have heard others with similar complaints about Nissan. However this is resolved, I have resolved to never buy another Nissan product.

            Business response

            08/29/2022

            I will reach out to Mr. ****** regarding buying back his vehicle.

            Customer response

            08/30/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 15

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          68177 Kyle Rd

          Cathedral City, CA 92234-6538

          Visit Website
          (760) 328-2800

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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