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          Business Profile

          Fire and Water Damage Restoration

          770 Water Damage & Restoration

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fire and Water Damage Restoration.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/15/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            The service occurred within the first week of July 2023. I was given an estimated verbal quote of $7700 at the time of the visit. The final amount sent to my insurance company was $2800. I contacted the company to let them know I'd be paying out of pocket instead of going through my insurance. The company said there would be a reduced cost for out-of-pocket direct payment however, continued to insist on me paying $2800 which was the amount the insurance would have been charged. I received a rude hostile phone call from the owner's assistant ***** insisting the company would take no less than $2500. Meanwhile, I received a conflicting email from another company representative of the final amount being $2070. The business practices of this company are questionable and extremely unprofessional and should be investigated.

          • Initial Complaint

            05/02/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            In early September of 2020, the unit above mine at ***** ***** **** ************ suffered a pipe/plumbing breakage and the water leaked and damaged my unit's ceiling and walls *********************). The owner of ******, ****** ***** promised to take care of the bill, which I just found out today (May 2, 2022), he has not done. *** Water Damage sent an invoice to me even though this unique situation was explained to them early in September 2020 and again today. It is obviously the owner's responsibility. ***** at *** Water Damage went so far as to threaten a lien against my property (******). I want this first invoice I've seen to be changed to the responsible party's name (****** ***** who agreed again today to "take care of it") and I don't want to hear from this business ever again. ~ ****** ******

            Business response

            06/21/2022

            Business Response /* (1000, 8, 2022/06/13) */ Contact Name and Title: ************************* Contact Phone:*********** Contact Email: ************************ We appologize for the discrepency in this matter. Mr. ****** had signed a work authorization for damages to his home caused by a neighbor. A bill was sent to Mr. ****** in error and after he contacted our company upon recieving the bill his neighbor consequently called within 15 minutes to pqay the bill in full. I tried to contact Mr. ****** to appologize for the mistake and the email was returned since he blocked us. Mr ******' bill has been satiosfied in full. We again offer our appologies. Consumer Response /* (2000, 10, 2022/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is resolved

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          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          21818 Lassen St #F

          Chatsworth, CA 91311-8316

          Get Directions
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          (877) 337-0225

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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