Complaints

• Initial Complaint

  10/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Albertti Cleaning LLC over charged my credit card by $200. They send cleaners to my house for a Move Out Cleaning on 6/29/2024. I have agreed ahead of time to pay $250 to $280 for this cleaning. After the service, I had repeatedly asked them to send me a receipt which I did not received in my email until 2 months later. When I finally received my credit card statement in August, I realized that they have overcharged my credit card by $200 which included a very generous tip that I never approved and they refused to refund back to me.This company over-charged my credit card without concern regarding my budget nor their credibility and reputation.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 27, 2024, Albertti Cleaning LLC came to my apartment to clean. Before setting it up, I sent 11 pics of my apartment to ****** so they could see what they were getting into. The place was pretty clean, the pics attached are the 'before' pics. They came on time and cleaned for about three hours. ****** and I discussed the price prior. I made it clear in my text that $200 was all I could pay for a one-bedroom apartment. His response was okay, $180 200, then reiterated again with another text in caps $200 220 MAXIMUM. The contract has no dollar amount, it says Price Increases Clients are given advance notice of any price increases. Albertti Cleaning Services reserves the right to raise prices at any time. So, where it says, clients are given advance notice. That IS the advance notice. Once they are in your house, they dont give you a chance to choose. I was charged $250, wasnt given a choice. Bait and switch. Oh, theres more. While the ladies worked, one broke a dish on display. Right away they quickly cleaned up the broken dish, put it in a trash bag then took it with them when they left. I sent ****** a pic of the dish prior to breaking and on the phone his response was yes there will be compensation and text We will replace your dish, also, please leave the broken item for inspection. I believe the ladies are trained if they break anything, they are instructed to quickly clean up the items then sneakily throw them away. I dont think they know this though, because if the cleaner hadnt come back to ask me where to throw the trash away, I wouldnt have gotten back my item for inspection. Thats the whole idea. You can almost hear the snideness in the please leave the broken item for inspection knowing the probability is high that the client didnt realize until later the broken item went right out the door.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩