Complaints

• Initial Complaint

  08/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I originally purchased a prebuilt PC on July 11th 2023. I received it on July 14th and upon noticing it was damaged initiated a return/replacement claim. I received the shipping label on the 17th and shipped the item back on the 19th. On the 28th I inquired about the status of my replacement since my return had been received on the 24th. I was told multiple times it was being looked into, on the 28th and 31st. Eventually I received a tracking number at the end of the day on the 31st for a different delivery with a different destination. I have tried to contact through messaging and calling(multiple times and leaving messages), but no one has reached out to clarify where my actual item is.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  order date: 5/23/2022 ORDER #: ********* INVOICE #: ********* date of cancelation: 5/24/2022 2:10 AM shipped regardless: 5/24/2022 10:45 AM cancelation actually processed after multiple calls and emails: 5/26/2022 08:29 AM product fully returned: 5/31/2022 11:45 AM newegg saves all copies of transcripts, order numbers, and invoices as well as emails. all information was emailed to me as it happened. newegg policy is funds are to be refunded within 2-5 business days. Nutrend has far exceeded their allotted time to make good on this and is now causing detrimental financial damage to my accounts.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/06/09) */ Hello there, We apologize for any inconvenience this may have caused you. After we shipped out this order, customer requested to cancel it. Right after we received customer's cancellation request, we contacted the shipping carrier and recalled the package. The package didn't returned to us until recently. I can understand the customer as they have to wait few days before receiving their refund but we do hope that you can also understand our RMA procedure. Only after the item is returned back can we release the refund to customer. We do value this customer, a full refund already been issued to customer and this refund should reflect on customer's bank account in 1-3 business days. Please feel free to reach out to us if you have any questions on this case. Best Regards ****** Consumer Response /* (3000, 7, 2022/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has only issued 50% of the refund instead of refunding the entire amount. Nutrend is still refusing to process this properly and is intentionally making this difficult. We are far from done here. Business Response /* (4000, 9, 2022/06/13) */ Customer purchased qty of 2 same item on this order. We apologize for refund was only issued on one item by negligence but please trust us that we're not intend to partial refund this customer. Now the refund on another item also has been issued. Like before, it takes 1-3 business days for the refund to be reflected in customer's original payment method. Consumer Response /* (2000, 11, 2022/06/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) i have pressured Nutrend via Newegg to force the refund as they have put in so much resistance. As i have my refunds being processed properly through Newegg, we are done here. thank you Newegg for solving what Nutrend refused to correct.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩