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          Business Profile

          Commercial Manufacturers

          Sunpentown
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/06/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            In December of 2023 I purchased a Sunpentown Delay Start Countertop Dishwasher, 2220 Series, White through *******. Two weeks ago the arms of the dishwasher stopped spinning, and on October 15th I emailed them seeking support for this issue, but they have not responded to me.

            Business response

            11/18/2024

            The last correspondence we had received from this customer was back in January 2024. We have not received any new messages. All our messages get automatically entered into our case system upon being received by our email box.

            I truly do not understand why a complaint was made for this. A simple phone call to our customer service team or re-sending of the message that was supposedly sent could have been done.

            Since the details of the message does not provide enough details to properly diagnose an issue, a phone call to our support team while next to the machine is suggested.

            The spray arm moves from water flowing through it. The issue could be caused by a dirty/clogged spray arm which could be fixed by following the maintenance and cleaning instructions. The other reason would be a possible issue with the main washing pump. Though, if that was an issue, the machine would be giving an error message on the display.

            Customer support: ************ follow prompts to reach customer service

            M-F ****** -12pm, ******* to 4pm. PST

          • Initial Complaint

            08/16/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            SPT portable air conditioner has stopped blowing cold air and all the answers to the problem is "have service technician fix". I just want AC in my house

            Business response

            12/09/2022

            Business Response /* (1000, 5, 2022/09/01) */ It seems **** opened a BBB case prior to reaching out to us. Our records show **** was emailed after business hours on Aug 16th and received a reply on Aug 17th. She was emailing with one of our CSRs on Aug 17th 2022. The last message sent by our rep was on morning of Aug 18th. **** has not replied to the message asking her to call him to provide better details and do troubleshooting while with the unit. This complaint matches her initial email saying to contact a service technician for service so I'm not sure why a BBB case was opened. Our team needs more details on the supposed issue she is having and to provide purchase details so we can verify if it is still covered by our 1-yr manufacturer warranty or not. **** should call when with the machine for troubleshooting. if an issue is confirmed and the machine is verified to be under warranty then it can be sent to us for repair. If it is not under warranty she can find a local appliance repair or send to us for out of warranty repairs at her cost. Consumer Response /* (3000, 7, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did reach back out and no help was offered. They should be reliable for fixing it out of pocket for an expensive machine that did not last. Business Response /* (4000, 9, 2022/09/15) */ Still do not have any record of the customer reaching out to us. What is the name of the representative you spoke to? As of now no information has been provided that gives us details and allows us to try and solve any possible issue. Based on the response here it appears this is not covered by warranty and she knows that. As mentioned before, if a unit is no longer covered under warranty we will still help troubleshoot over the phone and advise of what parts may need to be purchased to fix an issue, if there is one. Otherwise with it being out of warranty she can find a local repair shop on her own. Our team has sent another message via email asking for details. Consumer Response /* (4200, 11, 2022/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just assuming things so the company looks better. It was purchased in the beginning of spring yet there's assumptions that it's not covered by warranty. Company sucks don't purchase from here. They're nothing but crooks

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 10/14/2005

          Years in Business: 31

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          14625 Clark Ave

          City of Industry, CA 91745-1247

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          (800) 330-0038

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          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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