Business Profile
Computer Parts
Gigabyte TechnologiesThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/10/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Graphics card died less then 3 years but the teams refuses to help since I didnt register it when I purchased the prebuilt computer...No one buys a prebuild then disassembles its to get serials to register. That defeats the purchase.Initial Complaint
12/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had filed a warranty claim, in November, with GIGABYTE for a monitor that needed replaced or repaired. The product is under warranty and was already serviced for a similar issue that it had, and is having the same problem. I had package the product with a U-hual TV box supporting the size and weight, as the *** did not have a box fitting the size, nor was I provided with a shipping box. The product had been damaged by *** during transport, and GIGABYTE is now denying and claims to a warranty or to pursue after *** for any insurance or coverage that they should have on the product, as GIGABYTE provided a prepaid shipping label and covered everything. They are now expecting me to pay out of pocket for any repairs, even though I have a full coverage warranty.Initial Complaint
11/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi team,I purchased a Gigabyte Z690 Aorus Ulta LGA Motherboard on 12/20/2022. My Cpu was running hot and the pc wouldn't boot. Brings me to a page with options to restore default bios settings and boot and I can't select any of them. I tried swapping the 360mm AIO before this to reduce Temps and it didn't work either. I have now replaced it with another motherboard and the pc working great! Clearly the Gigabyte motherboard was defective so I submitted an RMA request on Gigabyte's website. I provided my receipt and packaged the motherboard in a padded box made to ship motherboards on 11/******* I received this message from Gigabyte.We recently received RMA# USA-24B0077 and notice the product with unintentional physical damages. Due to the physical damage the product will not qualify for replacement and the warranty status will be REPAIR only. GIGABYTE will try to repair the damage areas of the product, instead of voiding the warranty. (Please note repair product may have minor cosmetic blemish due to repair process which include discoloration, soldering, and adhesive mask on all open PCB repair) After the board is successfully repaired, our quality control will fully test the product before it is returned. RMA# USA-24B0077 MODEL NUMBER: Z690 AORUS ULTRA SERIAL *************************** They included a pic of a damage s**** port on the motherboard. I explained to them that the s**** was stripped and I struggled to get it unscrewed to send it to them. This happened after I submitted the RMA.I'm contesting that Gigabyte is refusing to give me a replacement. The s**** damage is purely cosmetic and has nothing to do with the motherboard working. The reality is the motherboard is faulty and is still under warranty. They never tested the motherboard for the issue I sent it in for.Apparently this is very common and they are known for finding reasons for refusing replacements.I appreciate any help you can offer!Thank you *******Initial Complaint
11/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Bought a laptop from this company from best buy. Best buy return window closed and after that happened the laptop starts to slow down and have issues with crashing, performance, stutter, have had to do 2 full resets. I have had this laptop for 2 months purchased September 2024. After speaking with best buy they couldn't offer a refund so they suggest I reach out to manufacturer which is gigabyte. I explain the issues via online support with the product and get told to call the number for customer service. They say the best they can do is warranty repair but after doing research this is a known problem for this system and they have not addressed it. I asked for a refund as this is a bad product that is not usable for the purpose they advertise it for which is gaming as I have had crashes across multiple games due to hardware issues. I do not want to deal with this company and the warranty should entitle me to a refund for a product that is literally useless.Initial Complaint
07/29/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have a product that is under warranty. Per communication with their customer service, they claim they cannot determine the cause of the defect, but refuse to honor their warranty to repair or replace my product. I'm seeking either replacement/repair of the motherboard, or a refund based on its retail value plus incurred shipping costs to send it for the warranty repair.Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have a card that was never used. when sent in for a warranty the company states it has been damaged "Due to physical damage the warranty on this GIGABTYE product is voided and the item is being returned as is. PCB Damage Due to the physical damage, repairs to the product cannot be made to correct the problem I believe the card was damaged at the repair center and Gigabyte did not want to honor the warranty.Initial Complaint
07/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
**************** phone is offline. I called during their hours. All extensions do not work, it will simply make the directory repeat itself. If you do not choose any of the number options listed in the directory nothing happens. I tried all directory options.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Gigabyte AORUS FO32U2 and FO32U2P monitor have a major problem that needs to be addressed in a firmware update. The monitor, when using their Peak 1000 HDR mode, which is named "APL Stabilize High"; still reports a maximum nits of 465. Because of this, there are issues with both Nvidia RTX HDR and Windows Auto HDR. Because of the improperly specified nits in the monitor EDID, users are unable to adjust past 465 nits, so the brightness is too low. There are multiple complaints and users reporting the same issue, which has yet to be resolved. I will link such threads from reddit.com, where users are eagerly awaiting an update/response from Gigabyte.***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a motherboard model Aorus Z790 Pro X from Gigabyte and from the first day was having issues with it, I sent it to Gigabyte for repair March 6, 2024 RMA# USAS-******* for repair and received it back April 4, 2024.. I kept having programs crash and was told to update to the newest bios, I updated the Bios and it rebooted up fine, but when I went to reboot it will not reboot. I sent it back to Gigabyte May 24, 2024 RMA# *********** they stated that it has a BIOS Data error and sent it right back to me. I received it June 13, 2024 missing the large ssd heat sink that I know was on it when it was sent. I reinstalled it, it booted up fine but would not reboot just like before. Gigabyte knowingly sent this back without restesting after a reboot. After researching the model online, there is story after story of people having issues.Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased motherboard from Amazon. Found item to be defective after about a year. Confirmed the item is within the 5 year warranty period. Contacted Support. I was having trouble creating a RMA Account with the vendor, and I finally got it working on my own. I submitted a requesr for RMA, but I never received an emails or phone calls to confirm. I checked back today, and I noticed my request was no longer in the portal, again no contact. I submitted another claim today and sent another support request on next steps. I also confirmed Amazon needs me to connect with Gigabyte directly.
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Customer Complaints Summary
59 total complaints in the last 3 years.
16 complaints closed in the last 12 months.
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