About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

5/17/2004

Business Started:

4/1/1996

Business Started Locally:

4/1/1996

Type of Entity:

Sole Proprietorship

Business Management:

Mr. Joe Guraro, Owner

Additional Information

Refund and Exchange Policy

Once your order is received, your redwood garden bridge will be builtin about 7 to 10 or less. It will be assembled, and then detail sanded.
Once this is complete it will be numbered, lined and traced for easy assembly at your home.
We then disassemble and carefully pack your bridge for shipping.
*(Note: It is always prudent to inspect any packages forconsequential damage in transit. Once you have accepted delivery fromany carrier, you become solely responsible for the contents.)
All orders are shipped F.O.B., Clovis, CA. Shipping charges willdepend on the size of the bridge and your location. They will beincluded in the final stages of our shopping cart, prior to your finalapproval.
Bridges 10 feet and under are shipped FedEx 5-7 day ground. Over 10 foot are shipped motor freight.
If you live in our area, we can deliver it fully assembled to you.
Thank you very much for your order!
Our company policy does not allow for use to give Refunds or Returns on Custom bridges orders built to your specifcations.

30-Day Warranty
All products (unless specifically stated otherwise), carry an implied,industry-standard 30-Day warranty against defects due to manufacturingor failure.

Please inspect your merchandise after you receiveit. Warranty does not include any use of the product that does not fallinto the designed use of the product as intended by the manufacturer.Any defective part will be replaced during the 30 day warranty.

R.M.A. Process
First, the customer must call the technical support office and speakwith a technician. The technician helps to determine whether theproduct is indeed defective. This usually involves the customeranswering several questions and following the technician's directionsfor testing the product in question. If the technician feels that theproduct is defective, the technician issues an RMA.
Secondly, the customer must write the RMA number on the outside ofthe box that the product is being shipped in. It is important to mailall the original boxes, manuals, and any other items along with theproduct. If a return is sent without an RMA number, the merchant willreturn the product to the customer with the return shipping charges.
Finally, the customer ships the product. Most merchants recommend using a shipping company that can track packages.
Redwoodgardenbridges cannot be held liable fordamages that occur in transit, all shippments are fully insured for fullvalue, and will work diligenty with the carrier to swiftly resolve allissues, No Refunds for shipping damages.

Business Categories

Garden Fountains