Complaints

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dealer sold me a car on 1/2/2025 with mold in it and refused to let me return the car in less than 24 hours, after I discovered the mold in the center console of the car the night we bought the car. Salesperson's name was ***** *******.During the sale on 1/2/2025, Finance Manager, ***** ******** conned us into thinking we were signing to acknowledge a $500 restocking fee if we wanted to return the car within 48 hours of purchasing. ***** highlighted the "decline" option on the Contract Cancellation Option Agreement and instructed us to sign where he highlighted the form to acknowledge the $500 restocking fee. ***** failed to give us a copy of the Contract Cancellation Option Agreement form at the time we signed the contract and purchased the car. During the sale on 1/2/2025, Finance Manager, ***** ******** overcharged us for an extended warranty. He charged my credit card $3,000 for an extended warranty that costs $2,995 as is written in our contract. I told him $3,000 was the wrong amount, and he proceeded to overcharge me. Sales Manager, **** ****** offered to replace the molded console on 03Jan when I went back to return the car at the dealership. ***** ******* took the keys from my hand and left in my car. He returned a short while later stating that the mold was cleaned. I left in disgust (the car still smelled like mold) and disappointment. I emailed **** and ***** on 04Jan at 10:56am alerting them that the mold had returned and requested that they replace the console as **** offered (no response was received). I called ***** at the dealership on 05Jan at 5:13pm to follow up on my 04Jan email, and ***** said he was busy with a client and there are too many people involved in our car. I emailed a request to cancel my extended warranty on 04Jan and have yet to hear from the dealership.None of the employees were able to provide me with a business card when I requested one.

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 16, 2024, I visited Future Hyundai of Concord to inquire about two vehicles and request a quote. The sales associate, ***** or ******, asked for personal information, including my SSN, past addresses, and employers. Despite expressing hesitation and questioning the necessity, the associate insisted it was required only for generating a quote. My boyfriend specifically asked if this info would be used for a hard credit inquiry and was assured it would not be. We also asked about data retention, and the associate said it would be kept for 30 days per standard practice.Under pressure and after repeated assurances, I provided my personal info, including my SSN. However, shortly after leaving, I received notifications from Experian, ***** Fargo, and Credit Karma about a new credit inquiry. Upon checking, I confirmed that Future Hyundai of Concord had conducted a hard inquiry, despite the assurances to the contrary.Today, we contacted the sales manager, ****, who denied any wrongdoing and suggested that providing my SSN implied consent for the inquiry.This credit inquiry was done without my consent, and I was misled about the use of my personal information. I request the removal of this unauthorized hard inquiry and appropriate action against Future Hyundai of Concord for their deceptive practices.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2020 Hyundai **** on the 22nd of Feb. 2024. Upon reviewing the contract before signing I noticed a charge of ****** for Express Etch, which is etching the car in some way. I told the Finance Mgr. I did not want it. He said all their cars ********** upon arrival. I okayed it because I didnt want to lose the car Ive ******. Later in the week I looked all over the car for this etching. Not to be found I contacted the Finance Mgr. He said to bring the car down so he could look. I brought the car down and he looked it over and said they didnt do my car. He said he would refund the ******. After numerous unanswered E-mails he finally answered and said it would be in the mail the week of Feb. 26, that didnt happen. I e-mailed again today to no answer so far. I feel like Im being taken advantage of. I should have read their reviews before buying. Can you help me?

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Car was parked in lot at dealership for 1.5 months awaiting repair. My car was towed to dealership on 7/12/23 for repair due to attempted theft. Th repair was not completed until 9/1/23. I had to go up to the dealership to have service advisor process claim with my insurance to make repair. When it was time for me to pick up my vehicle, the service advisor called me to asked if the *** light was on in my car before I brought the car in for repair. I explained that that it wasn't and that there were no lights on my dashboard. She (service advisor) said they ran a diagnostic and that the left wheel sensor was bad, that it was unrelated to the theft and would cost $700 to repair. She also said that they charged my insurance for the diagnostic, and I called my insurance company and they stated that they were not charged and that the last time they were in contact with the dealership was on 8/18/23.After I picked up my car, the tire pressure light turned on (is off now) and the headlight warning light turned on my dashboard in addition to the *** Light. I have done research and found that vehicles can malfunction after being unused for a month or more. In addition, when I was provided a loaner from the dealership, we passed by the left side of my car while it was parked in the lot--there is a strong possibility that debris and other elements entered my tire tire causing corrosion of the sensor. Furthermore, there was an item removed from under the driver seat of my car.I have contacted the service manager and have emailed the general manager with no response, and the service manager kept giving me the run around and have not returned my call. I need my car to be repaired, and I would like for the company to cover the costs for repairs, or reimburse me for the repair costs as I do not want to cause further damage to my vehicle.

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The engine blew in our 2016 Hyundai Tucson while my wife was driving home on from work on the ********** 4/10. I had a prescheduled service appt for 4/11 at Future Hyundai of Concord for oil change and routine maintenance. The vehicle arrived a day early due to this catastrophic failure as AAA towed the vehicle that night. It has been at the dealership ever since and today, 3 weeks later, I am finding out that Hyundai Corporate is denying the warranty claim to replace my engine under it's 100k/10y powertrain warranty. The vehicle has ~72k miles on it. The transmission previously suffered a catastrophic failure and was replaced under warranty around ~55k miles at Fremont Hyundai dealership. They are citing insufficient service records without giving me specifics or any chance to provide the information. They are violating my consumer rights under the ************************* Warranty Act. They requested records between 56 and 67k miles, I provided an oil change record from a third party mechanic at 67k. Further I can service the vehicle myself and this does not void a warranty. They also cite wanting to see records from *****k miles; we lived in ** at the time and the car went to several dealerships and various mechanics. I have tried contacting them but having trouble getting them to provide me with the records. This vehicle is dangerous and definition of a Lemon, the Blind Spot Detection and Transmission failed and were replaced under warranty, now the engine has failed and thankfully my wife didn't get hurt or injured but Hyundai has held my vehicle hostage for 3 weeks, to be told that it's denied, and I haven't even been given an estimate or any other option. ********* and this is violation of consumer rights by big business; they say the internal ***** decision is final and I have no chance to provide additional service records. I will also be contact State Attorney General and CA ***** of ******** Affairs.Thank you,************************* ************ *********************

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought the a used car (2019 Hyundai Nexo) from this dealer on 02/06/2023. When I picked up the car from the dealership lot , there were a warning light on the dashboard saying that the coolant filter needs to be replaced. The dealer told me that this is a hydrogen car and their dealership service department did not have a tool to do that so they will schedule an appointment for me at an official dealership to have that fixed. I went to the official dealership service department and the customer service specialist told me that the vehicle needs to have a service maintenance at ****** miles. They told me the cost is $1,816.66. I called Future Hyundai of Concord. The sale manager told me that it's not their responsibilities and I had to pay for it out of my pocket. I believe that the dealer used a deceptive sales tactic to convince me that the hydrogen vehicle is a special vehicle and it needs to be done at the official dealer and they scheduled an appointment for me to go there and they took care of it for me. I believe in a good faith that they honor what they said but they know that the service maintenance will be costly so they just want to avoid their responsibilities and they wanted me to pick up the vehicle to avoid the liabilities they should have had.

• Initial Complaint

  11/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On October 1st, I bought a Hyundai ****** from Future Hyundai of Concord; at closing, the finance manager indicated that I qualified for a ****** Auto promotion, not to pay anything besides gas for ten years for what seemed at the time a reasonable annual fee.After getting home and reading the small print, the service was not a ****** service, nor was it for ten years, and required a high co-pay cost. I went there the next day and asked him to remove the services from the contract, which he said he would.After that, I continued to communicate by email and repeated the request on nine different occasions, getting written confirmation of removal on three. One month later, the balance showed on my account with a full-charge for the services.As they have repeatedly confirmed, I want these charges to be canceled and credited back to the financing account.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I bought a car from this dealership on 1/14. I signed a contract that I was receiving a smogged car. I received a call almost 2 months later from them saying it wasnt. Which is illegal in the ***********. Because I moved. This resulted in them reporting incorrect information to the ca dmv. Which resulted in me paying sales tax in 2 separate states for the same car. The dealership refuses to correct their error. And continues to treat me like I am the one that made the error.

  Business response

  03/26/2022

  A check for the refund of the **************** DMV and License fees were sent via *** to ********************* as of 3/25/2022. Along with the check, our company has contacted the ******** DMV and confirmed the necessary paperwork needed to assist ********************* in a full refund of the taxes she paid to ********. The paperwork was also included in the in the *** package to *********************.

  Everything was included in order for ********************* to receive the refunds that she is requesting.

   

   

  Customer response

  03/27/2022

   
  Complaint: 16948576
  
  I am rejecting this response because: there is absolutely no mention of the business stating they did something wrong. They breached their contract. Why do I have to suffer and not be able to pay my bills and fill out paperwork when it was their error that causes me to pay double taxes. I shouldnt have to jump through hoops to fix their illegal mess. Nor have they even apologized for their illegal sale of a car. Not one single person has apologized for selling me a car that wasnt smogged. Why should the consumer fix the problem the sealer created?  I shouldnt have had to pay taxes in ********. The dealership needs to reimburse me for the taxes I paid. Not me fill out a ton of paperwork to fix their mistakes. 
  
  Sincerely,
  
  ***********************************

  Business response

  03/29/2022

  We are currently working with ******** DMV & *************** and ********************* to resolve this issue.

   

  
  

  Customer response

  03/30/2022

  Hello, 

   

  I appreciate your response. Please be aware I have found out the reason this all happened. Other than them selling my a car that wasnt smogged. Which is a ******** law. They didnt report that I paid sales tax to the CA tax board/dmv when I purchased the vehicle. They then proceeded to treat me like I was the one that did something wrong. I did all the leg work called all the state tax boards I needed to. And found out that was what the problem was. Which caused me to pay 14% tax on the purchase price of my car. So this issue is deeper than it originally started as. 

  
  Thank you 

  ********* Giannini 

  
  

  Customer response

  04/06/2022

   
  Complaint: 16948576
  
  I am rejecting this response because:

  the *** tax commission cant reimburse me for the excess taxes. Because the dealership never registered my car in ca. because they couldnt because they sold it to me unsmogged. 

  the dealership many said he would make me whole. I am still waiting on that. Until they do. I would appreciate it if this case isnt closed. 
  
  
  Sincerely,
  
  ***********************************

  Business response

  04/08/2022

  The check for the reimbursement of paid ******** sales tax was sent overnight via *** to *********************************** on 4/8/2022.

  Customer response

  04/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩