Wigs
Idefine WigThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Wigs.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attempted to see the pricing on a wig, and upon exiting out of the website it immediately took me to payment page, I attempted to exit because I didn't like price and wasn't going to buy.....next thing I see is a $160.99 to my ****** account. I didn't authorized any form of payment , exited the site and STILL got charged. I immediately contacted ****** to stop this UNAUTHORIZED PURCHASE!!!Business response
12/03/2024
We have cancelled your order and issued the refund, the transaction Id is *****************, please check your account.Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I spent $275 for this plus $200 to have it installed and it looked nothing like what they are ADVERTISING. I ended up uninstalling the wig within 2 days of installing it wasting my time and money.They have models advertising some other wigs so they know exactly what they are doing. I saved my money just to get this trash wig.I would like HALF OF MONEY BACKBusiness response
08/15/2024
Thank you for reaching us, Upon checking your order has over the return experiod and have worned and cut the lace. According to our return policy, the wig cannot be returned if the lace is cut. Hope you can understand that. We are willing to refund our big discount $60 for you since the wig cannot be returned now.Initial Complaint
07/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order this wig from this company and upon receipt it was nothing like advised. They are very uncorporative. I wont a refund etc they are telling me to get a stylist to install. How dare them, it did not advise the wig had to be installed,Business response
07/16/2024
Dear BBB
Thanks for your support on Idefine Wig,We have email custom for process the return for refund. Also sent the return shipping address. Once we reived the return parcel will refund the money to customer.
If you have any other questions, please feel free to contact us and we'll reply you as soon as possible.
Thanks and best regards
Idefine Wig **************** Department
YolandaInitial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
- On Tue, 02 Jul 2024 11:51:09 ***** Idefine Wig <*****************************> wrote ---Type ****************** Order ********* Name ***************************** Email ********************* Phone ********** Message Today is July 2, 2024. I received the above order on yesterday and DO NOT like the product. This is the first time I have encountered this being a problem with any of your products and quite disappointed. I am requesting to return this product and have the money credited back to the account it was charged to make the purchase. If possible, I would like a return label to expedite this matter. Please contact me ASAP. Thank you. Idefine Wig *************************** ********* Wed, 03 Jul 2024 05:25:41 ***** ****************************** <*********************> wrote ---Good morning,The wig is simply not what I expected it to look like. I am not interested in anything but returning it and having a refund made to my account.Please provide the necessary information to have the return made.Thank you.****************** TaylorOn Wednesday, July 3, 2024 at 11:54:43 PM EDT, Idefinewig Service <*****************************> wrote:Dear Customer,Thanks for your support on *********************** are sorry that the item did not satisfy you. If it's possible to keep it or ask a hairstylist to help you install it, we have 2 solutions for you. Because you are responsible for return shipping and it takes a long time for us to receive and inspect the item before issuing a refund.1. We would like to offer you 40% off for your next purchase if possible. It would never be overdue.2. Alternatively, how about we make you a $20 refund as a way as a way to makeup for this? Which option do you prefer? If you have any other questions, please feel free to contact us and we'll reply you as soon as possible.Thanks and best regards Idefine Wig *************************** ******* I cannot paste all of the back and forth emails but the last message said their return warehouse is overseas.Business response
07/09/2024
Dear BBB,
Thanks for your support on Idefine Wig,
Thank you for your email. Upon checking, we would you like to process the return and refund for customer. Just request a picture of the lace part but not get customer's reply. We have email the return shipping address and we will refund once we receive it.
If you have any other questions, please feel free to contact us and we'll reply you as soon as possible.
Thanks and best regards
Idefine Wig **************** Department
*******Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be returning the wig via *** before the week is out. The wig was never worn, hence, there was no need to take a picture, They will be able to see this when it is received by them.Thanks for your help in this matter; it is appreciated.
Sincerely,
***************************Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The wig is NOTHING like the pictures. I want my money returned. I asked for an address, and this is what they sent:Name: Idefine Wig Address: ******************************************************************************************************************************************************************************************************************************************************************,** Post code: ****** THIS IS NOT AN ADDRESSBusiness response
05/08/2024
Sorry for any concern. Please return the item to our US office, we will refund to you once we receive your return parcel. Please don't worry.
Our returning address is:
Name: JSJFJF (Ifefine Wig)
Address: ****************************************************************
Zip: 97218-2800
T: ************Initial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have bought 2 wigs from this company. They are posting fake photos on their website. Both times I purchased a wig from them the wig that I received looked nothing like the photos. Posted on their website. Each wig has been around 300 dollars. They promise a return policy but once u contact them about a return they give u every option to avoid taking back the product. Saying that the return process can take months so just take 50 dollars back instead. If you check out their site u can see that they are stealing photos from other wig sites and sending u whatever they have in the back.Initial Complaint
01/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a wig from this company and it is of a totally unacceptable quality. I wore the wig one time and it looked horrible. It is stringy and absolutely horrible looking. I am very familiar with wigs and have worn wigs for a number of years. This, by far is the worst wig I've ever purchased. I contacted the company and they made two outrages insulting offers (1. $40.00 off next purchase, as if there would be a next purchase, and 2. A Refund of $35.00 {3.5% of purchased price}. I informed them I was not interested in either. I am ONLY interested in a refund.Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased wig from Idefine wigs. Didnt like was going to return it. Never heard from them. I decided to keep later and found that the wig was full of dead lice.Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a wig for $142.69 The product sent me was the wrong one and the business is suggesting that I give it out and be refunded only $40 I asked for a full refund and havent heard from them.Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 3/6/23 I ordered a wig from Idefine Wigs $129.99, when the wig arrived it was a totally different wig from what was pictured, I called the company to complain and ask for a refund they ask me to take three photos of what I received which I did, and it totally showed a different unit from what was pictured they made a few different offers, which was not to my liking is, and finally, I agreed she told me in to do an exchange, they then went on to tell me that I had to pay for the shipping fee to send the wrong week back and to get the new one which their policy says if the mistake is on their behalf that they pay the shipping fee I did shipped a week back, pay the fee for it to go there and $20 for the new exchange to be sent back I havent gotten a tracking number. *** reached out to them through phone to email through messenger several times and usually all I get is a ticket was generated with no explanation. Its been three couple weeks now and I at least would love to get my money back or get the unit or at least a answer , the order number is ********* I shipped the unit back on 3/10/23 and they sent confirmation that they received it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
13 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.