Complaints

• Initial Complaint

  07/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In May 2021 I went to get new ******** I returned many times to the dentist because I wasn't satisfied with there work I told them that they were big and painful everytime I returned back to them which was approximately on a bi weekly visit they would realign them and told to try them out for a week it is now July 2022 and I am still not happy they have taken away all my social life with family and friends I paid them off in the first month which was ******* Dollars I probably have visited them bi weekly to get the ******** fitting correctly they have asked me to pay when I go and I have refused to pay because they said the money I paid covers for alignments of my ********. Which as of today July 30 2022 they have not fixed the problem. I received a bill today in the amount of 118.60 which I will not pay I feel that they cannot fix the problem since it's been over a year and just want the money I paid refunded to me

• Initial Complaint

  05/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I visited this LYNWOOD office on February 24,2022. My daughter and i were both seen. This location failed to add my insurance and charged me $845. Yes I assigned the agreement as I was under the impression they did their job correctly and added my insurance. Well after further review and a few follow ups to their office i was able to verify they did not add it. Since i signed the agreement they want to forward that invoice to my credit card company but they fail to disclose they processed it incorrectly And this was their mistake/ My 2 youngest children were seen a week later and my insurance was applied however they claimed it was not reflecting for ******* And I. May you explain how it reflects for the children and not for me when I am the main provider? I contacted the office manager ***********, a few times. Initially she requested to allow them 6 weeks for them to correct their error and rerun the invoice with my PPO insurance. Once the 6 weeks passed and nothing was done she then referred me to her GM *******, who has failed to respond to me emails and has not return any of my phone calls. I have left her 3 voicemails. Very unprofessional. I am requesting a new detailed invoice that includes my insurance and for them to process the refund that is owed. On May 20,2022 they refund $39.20 yet that is not the amount owed for ******* And myself. Out of courtesy they should call me back and answer my question and concerns.

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