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Complaint Details

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Initial Complaint
12/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We received our completed escrow analysis 10/17/24 and it showed that our monthly payments would then be $966.02 but if we paid $335.29 to our escrow which would make the payments to be $938.08. We made the payment and our account was updated. We then changed our home insurance from $823 to $670 which would have lowered at monthly payments again. Land Home Financial told me that since we changed our insurance if we receive a check in the mail from the insurance company we should send the check to the mortgage company for our escrow account. We received a check for $597 which we paid to the mortgage company and was then told by a supervisor named ******* to request an escrow analysis to have our payment properly updated. The supervisor also assigned our case to a research manager named ***** Goer. He was assigned the case because we were told the analysis should only take 4 business days and since it was past that time the case was then escalated to ***** Goer. Today on 12/27/27 ***** sent my husband an email that our monthly payments actually was increased to $966 again. I spoke with someone about the matter because this can not be accrue after paid to our escrow $335.29 as instructed to do to lower the payment to $938.08 and we then made another payment in the amount of $597 therefore the payments should be in fact lower. The person I spoke with today her name was ****** and she was not helpful with the matter and refused to open a case to have this investigated
Business response
01/17/2025
Land Home Financial Services has reviewed this complaint and has attached a response above.
Thank you.
Customer response
01/17/2025

Complaint: 22735681

I am rejecting this response because:
I submitted the escrow analysis request on 12/16 as instructed to do by the manager I spoke with on the phone named ******* and was told the analysis would be complete by 12/20. By law the analysis is supposed to take 4 business days which is why I was concerned when the time was prolonged. By our mortgage company making us wait to have the analysis completed on 12/27 this was when our mortgage company paid the taxes on our property which by making us wait caused the monthly payments to be increased.i had called several times leading up to this because the company purposely extended the time beyond past the original processing time. I find this very unreasonable as this was an error on mortgage companys behalf as they did not abide the processing time concerning the law. I would like this complaint to be further investigated and ask for phone records because you will see where I called and requested the escrow analysis on 12/16 and was told it would be done by 12/20, you will also see that called after because the company could not figure out why it was taking so long
Sincerely,

****** ******
Business response
01/22/2025
Land Home Financial Services has attached a response to the complaint above.
Initial Complaint
08/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We lost our home and everything in it in a fire in December 2023, 5 days before Christmas. We notified Land Home the following week when they reopened after the holiday about what happened, provided them with the insurance information and adjuster, and were told that everything was being noted and taken care of. The insurance company deemed the house a total loss, and proceeded to issue the payoff to Land Home. Once the check was received by the company, they held it for almost 2 months before applying it to the loan AND proceeded to not only report the monthly payments as late....BUT also start a foreclosure proceeding against me!!! My family and I literally lost everything, we had nothing but the clothes on our back, my wife was lucky to have made it out of the house, and instead of following thru with what they told us, or having any sort of decency or humanity, they made this situation so much worse for us because now, thanks to them reporting 'late payments' and a 'foreclosure proceeding initiated', we can't get a loan for a new home from anyone!!!! Them doing this to us has 110% hurt us almost more than losing everything because now we have nothing and no where to live!
Business response
09/16/2024
Land Home Financial Services has attached a response above.
Customer response
09/16/2024

Complaint: ********

I am rejecting this response because: IT IS 100% A LIE!!! We were in constant contact with the company. At no point did they ever tell us the correct or consistent information!!! It took us contacting the law firm representing the company for you to actually do something otherwise you’d still be holding the check!!! We sent it to you as soon as we got it! Your company is absolutely horrible and lacks all morals and integrity by putting us through this!! Haven’t we been through enough?!? What cost is it to the company to delete the reporting??! Exactly, absolutely nothing! Which is what this company is!

Sincerely,

Bradley R*****
Customer response
09/16/2024

Complaint: ********

I am rejecting this response because: IT IS 100% A LIE!!! We were in constant contact with the company. At no point did they ever tell us the correct or consistent information!!! It took us contacting the law firm representing the company for you to actually do something otherwise you’d still be holding the check!!! We sent it to you as soon as we got it! Your company is absolutely horrible and lacks all morals and integrity by putting us through this!! Haven’t we been through enough?!? What cost is it to the company to delete the reporting??! Exactly, absolutely nothing! Which is what this company is!

Sincerely,

Bradley R*****
Initial Complaint
06/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am active duty military and we are currently under contract to sell our home utilizing the VA Loan Assumptions process to another veteran and his family as outlined in ** Circular 26-23-10. However, we are now passing the 31-day **** and despite the seller and I both engaging with the lender we have found a complete lack of transparency as well as non adherence to the guidelines laid out by the VA in its circular. At this time my buyer is being told by my lender they wont qualify for the assumption because they wont meet the VA occupancy requirements - currently, the VA-eligible husband (retired - disabled veteran not on active duty) has to remain behind for 10 months to finish his current contract with his company - however, every person the buyer has spoken with at the VA states they absolutely will meet the VA requirements for this VA assumption loan, including the occupancy requirements. Particularly the excerpt from the VA Lenders Handbook, Page 3-11, Topic 5, Paragraph b in which the spouse can take up primary occupancy if the primary beneficiary is staying to complete a work requirement- when this fact was pointed out to the bank it was then found out they hadnt even submitted the buyers application to be reviewed by the VA.It is my understanding that even if the lender intends to disapprove a VA assumption loan, the packet must still be sent to the VA. I confirmed with the VA that nothing has been submitted to them referencing this VA assumption loan and this makes it impossible to take advantage of the fact that they can appeal a disapproval decision by the lender - if that is the decision - As a seller, I am losing valuable time on the ****et before my wife and I PCS to another duty status due to a lack of communication from the lender. As the seller with the VA-backed loan looking to support another qualified VA buyer using the entitlement that we have both earned in support of our families.
Business response
07/02/2024
Land Home Financial Services has spoken directly to the borrower as well as the VA, this complaint has been addressed and closed out on both ends.
Initial Complaint
12/24/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company has reported late payments on my credit. I was under the impression that during COVID when I was laid off these amounts were not to report late on credit report.
Business response
01/11/2024
Land Home Financial Services has attached a formal response directly to the borrower.
Customer response
01/12/2024

Complaint: 21053234

I am rejecting this response because: UNDER THE CARES ACT of 2020 the homeowner was supposed to be protected from late pavements being reported.
However, Home Land Financial reported late payments even though I had called them and let them know I was affected by being laid off.

Sincerely,

*******************************
Business response
01/29/2024
Please see attached
Initial Complaint
11/16/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I PAID the taxes and Informed in different ways. I contacted **** support and I sent the receipt.I told them to not overpay taxes Anyway they ignored me and paid the taxes and also increased the monthly payment.I PAID TAXES $2,942.73. They said they will return $2,899.78 by mailing check. So, I'm loosing $42.95 for being responsible and pay the taxes.
Business response
12/05/2023
Land Home Financial Services has attached a response below.
Customer response
12/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************
Initial Complaint
10/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******************* (here "Affiant") and Land Home Financial ******** **** (herein "Debtor") and ************* (herein "Third Party"). The Debtor acquiesced to the contracted Affidavit(s) that were res ******** through the Superior Courts making them Final Judgment. Debtor continue to violate copyright and duly delivered Fee Schedule after *********(s) became Final judgment, The Debtor has never submitted the original wet signed signature of the contract with full disclosure to the Affiant. Affiant has never received any Affidavit(s) or notices of Default nor has been served any default notices after February 2023. By Law the Debtor has never properly notified Affiant nor has the Affiant's signature to contract for any default of payment. Only the Affiant's can sign any documentation because the loan was solely in his Affiant's name. Loan debt of the loan was discharged by the ************************ and was duly accepted and delivered to Debtor. Debtor gave *******'s personal information to a Third Party without consent of Affiant 15 U.S.C. **** c-1, 15 U.S.C. ****, Fair Debt Collection Practice Act and Due Process Violation. Third Party can not validate the debt, is not on the original loan nor has the consent or a contract with Affiant. By law a Notice of Default of foreclosure can only be granted only if there is a proof of delivery of a Notice of Default that has been signed by Appellant and the Third Party has proof there is a debt they can collect from. Third Party filed with the ************************** doc number ************ with intent to commit Fraud and Violate Due Process of law depriving Appellant the right to Life, Liberty, happiness and to steal Affiant's Property. Affiant believe the fraud continues with the *** with Affiant paying a debt with a debt and Land Home not claiming those funds as Taxes. Affiant demand a fraud investigation be conducted and Affiant has all the evidence of Fraud on all companies participating in this fraudulent act.
Business response
10/13/2023
Land Home Financial Services has attached a response below.
Initial Complaint
09/11/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a military veteran trying to purchase a home from another military member, using a VA Assumable loan held by Land Home Financial. I began the loan paperwork application in May 2023. I was send all loan paperwork by the company in mid June, and completed and submitted all paperwork the first week of July. Two weeks later the company said they received it and it went to underwriting. They said underwriting would be complete by August 10th. On August 10th they sent me new documents to fill out - saying I submitted the wrong document (the document they sent me to fill out). I resubmitted it within an hour. They pushed the underwriting deadline back to August 24th. On August 24th, they requested another 40 documents. I provided them the documents again - within an hour. They pushed the underwriting deadline back to September 6th. I again heard nothing until the the 6th - where they asked for 10 documents - including two documents they would need to get from the escrow Officer at the title company - after they provided loan information. Again - they pushed the deadline to September 14. It has been three months we have been waiting for underwriting of this VA loan. I have called the company 12 times trying to speak to someone to find out what is causing the delays / constant underwriting deadlines being pushed back, and a way forward. There is no way to actually talk to a real person at this company. Each time I call they take my number and say someone will call me back in 3 days. When they call - they do so at 0300-0500 in the morning (I am in ******). I have left explicit directions on when to call, to avoid missing the calls. I also have left 2 numbers - in the event I am unavailable when they call. They dont read these notes and continue to call in the middle of the night - only call 1 of the 2 numbers. After they leave a message - I have to call back and start the three day waiting game all over again. I am just trying to get answers!
Business response
09/26/2023
Land Home Financial Services has investigated this complaint and has attached a response below.
Initial Complaint
09/05/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have been awaiting Total Loss Proceeds (TLP) to be released by LHFS from our Insurance Loss Claim that was sent to them for endorsement since Aug 22, 2023. We have followed LHFS protocols ******) communications including supporting documents via phone to our assigned point of contact (no answer, multiple voicemails), via email to their Loss ********************************** and by copying their Corporate Client ********************** of Operations. We have spent personal funds securing replacement materials and down payments for contractor repairs to commence and have yet to even receive an acknowledgment response related to the anticipated fund release that LHFS is inappropriately holding. We expect all funds to be released along with accrued interest. Further delay will result in filing with the Consumer Financial *************************
Business response
09/22/2023
Land Home Financial Services has investigated this complaint and has attached a response below.
Customer response
09/26/2023

Complaint: 20560674

I am rejecting the response provided by Land Home Financial Services, Inc. (LHF) because:
1. LHF's protocols have been followed exactly as instructed related to emailing of documents, photos, receipts, etc. yet LHF has failed to follow their own protocols of responding within (2) business days via email and no answer/no return call from voicemails left on (9) attempts
2. LHF opted to engage ******************** for progress inspections; all requested info (duplicates of previously submitted info to LHF) was sent to ******************** as they instructed, via text on September 17, 2023 followed by email on September 18, 2023
3. To date, as of September 26, 2023, LHF continues to retain TLP insurance funds without any communication other than responding to the BBB complaint

Sincerely,

*******************
Business response
10/19/2023
Please see attached
Customer response
10/24/2023

Complaint: 20560674

I am rejecting this response because: 1) all repair items have been completed and paid for yet LHF's decision to hire a 3rd party inspector who has not updated their records is of no concern of ours. 2) Contractor repair estimates AND invoices have been sent on FOUR (4) different occasions to LHF via email and (3) times via fax. 3) No phone call was received (or missed) on Oct. 5, 2023 nor was any voicemail left as claimed in the response letter. Attached are copies of the 4th email submission of requested documents sent on 10/16/23. To date, NO response has been received via LHF's protocol to submit via email other than their auto responder indicating a 2 business day process period. If this matter remains unresolved by the receipt of $5,999.22 beyond 10/30/23 (it's been pending since 8/27/23), it will be turned over to third party collections upon which time LHF will not only become responsible for accrued interest during the time period of the funds being withheld but also all legal and collection fees.
Initial Complaint
07/24/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We got out mortgage raised $600 a month with no explanation from anyone. We spent two days on the phone getting the run around.Then the last two months we have tried to pay our bill and they reversed it about a week or so later and then charge us a late fee even though we had the money in the account the whole time.I would like my 50 dollar late fee back for the last two months totaling $100 since this has happened once again.No one can give us answers or are willing to help, also their customer service is awful!
Business response
08/10/2023
Land Home financial services has investigated this complaint and has attached a response below.
Initial Complaint
07/24/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been making regular mortgage monthly payments and receiving. The downpayment assistance is showing up as a past due account on my credit report. It is ***** that is forgiven after 5 years according to the statements made by their loan officer. I received absolutely NO NOTICE before this account went into past due history. The only information I have is what showed up on my credit report. In addition no payments were EVER supposed to made. No disclosures on payments were ever made. On my mortgage statements from the lender there is no account for this second mortgage to be found. On my yourmortgageonline.com portal this loan cannot be found. I have requested more information in 2021 when the lender reached out asking to refinance, for which I asked if I was able to refinance and asked form more information on the downpayment assistance. This error needs to be removed immediately, and terms of the downpayment assistance needs to be furnished immediately as well.
Business response
08/01/2023
Land Home Financial Services has investigated this complaint and has attached a response below.

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