Complaints

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was promised a patio awning as part of the deal and it has not been delivered. I either want a patio awning or the $3000.00 in cash i was promised.

  Business response

  07/23/2024

  We have received the customer complaint and regret they felt the need to file it, the matter will be looked into and resolved as soon as possible. We will reach out the customer directly. 

  Customer response

  07/25/2024

   I am rejecting this response because:
  
  I have not heard anything from anyone. I want the $3,000.00 I was promised. I will not be satisfied until the check clears the bank.
  

  Customer response

  08/01/2024

  Nobody has contacted me about this complaint.

  Business response

  08/07/2024

  We will reach out to the customer to resolve this as soon and smotthly as possible. 

  Customer response

  08/13/2024

   I am rejecting this response because:
  
  I still have heard nothing from the business.

  Business response

  08/28/2024

  ************** has been paid and the complaint should now be resolved as he received payment yesterday via zelle. 
  Thank you for all your help. 

  Customer response

  08/28/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased solar panels and with my purchase, there was an option to obtain a patio at no cost because of my purchase. I have been attempting to get in contact with this company for over 1 year with no success. I have left several messages through various methods and have not gotten a response. This company sent someone out to lay concrete and the persons that were sent left random piles of concrete all over my yard. I was also told that my solar would be monitored to ensure that it is producing the expected amount of energy and it has not been appearing to do this. I am not sure if there is a problem with the app or if my solar is just not producing the expected amount of energy. I would like to get a response within regards to production. I would also like for someone to come and remove all of the random piles of concrete as well as provide the patio which was promised as a part of the contract or pay me to have someone come out and remove and complete the patio in a timely manner.

  Business response

  07/01/2024

  I am reaching out to you in regards to the complaint filed by *********************************. We are in communication with the customer  and we are addressing her concerns. The monitoring for her Solar system is active and ongoing, the system is producing.  Unfortunately the number the customer was calling was an inactive extension that belonged to a former employee, we have updated phone lines and will continue to communicate with the customer to remedy the situation. 
  
  
  *********************************
  
  
  ****************** H
  
  ****************
  
  *********************

  Customer response

  08/13/2024

   I am rejecting this response because:
  
   I would like to update my complaint to state that the company has stopped responding they came out and picked up the concrete but did not provide the patio as promised in the contract or provide assistance with monitoring the system I will be taking the company to small claims in hopes to recoup to have the patio placed independently but would to have my complaint updated to reflect the tactics this company is taking to string me along and not comply with the contract.
  

  Business response

  08/23/2024

  Thank you for your prompt response, We are attempting to reach the customer however she has not answered the phone. I wasn't able to leave a voicemail when I called yesterday as she does not have one set up.  After I called yesterday I also ran a report on the office phone to see how many times she had called in, not sure if she might be calling a different number but the office phone only has one missed call from her back in April. My boss *********************** has also tried calling from her phone which I will get that screenshot for the record in a later email.  Like I mentioned in the email yesterday she does have a balance due for the concrete poured; the patio cover is a free item offered in the promotion however the concrete is not and does need to be paid in full prior to moving forward with the patio installation. The company would like to get in contact with the customer to coordinate payment for the concrete and date of install for the patio cover.  As for the monitoring of the system it has been monitored since last year and the registration link was sent to the customer at that time. I can resend a link however it is up to the customer to open the link and register. It's a simple process as long as she receives and opens teh email the information is all there. The system has been producing without interruption. 

  Customer response

  08/23/2024

   I am rejecting this response because: this company is something else they have a different excuse every time they write in. I was told that there was some issue with employee and this is the reason that there was a delay I have had to go down to there company before and meet with the manager before due to lack of response and not getting complete information which should have been a red flag for me at that time. I have given this company chance after chance to do the right thing I have been very patient and understanding but I am completely applauded that they are now saying that I am not telling the truth about attempting to contact the company them not being able to reach me. I received a call from the manager of the company to which I asked her to call me back because I was at work and never heard anything since then. This is the first I am hearing about needing to pay for concrete I feel like they are coming up with things to justify their actions and its beyond me. 
  
  
  

  Business response

  08/26/2024

  It is unfortunate the customer feels this way, the company does want to remedy the situation and will make every effort to do so. I will reach out to her again to coordinate the patio cover install however the concrete does need to be paid for, it was never stated or promoted to be free. 

  Customer response

  08/26/2024

   I am rejecting this response because:
  
  I am going to try to get copy of my text history my carrier because I never agreed to pay for concrete this is something that is being brought up after the fact I don't have a problem with attempting to come to a resolution but I am not happy that they are now saying I owe for concrete   

  Business response

  08/29/2024

  No where in the promotion does it mentio. Free concrete, the promotion only offers a patio cover. We will be reaching out to the customer after the holiday to coordinate for the installation of the patio cover but the concrete does need to be paid for it is not free. 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In February I signed a contract with Pacific Allied Group to replace my roof, facia and install solar. The roofing company was a subcontractor and performed poor workmanship. When the initial bid was put together the price to replace 70% of my roof decking was calculated into the overall cost. This work wasnt done. The workers werent told by either PAG or their owner to replace the facia until I stopped them from installing the drip edge. Then the owner brought the facia and they installed it poorly. Mail blow outs everywhere, corners not mitered, gaps in all the seams and boards not at the same level. They didnt reattach cables to the facia that they removed. I stopped the work as soon as I noticed the poor workmanship and was told it was to costly for them to do it right even though how it was to be done had already been discussed and agreed upon. They said they weren't going to fix it they way I wanted and said I wouldnt notice once it was completed. They finished and it looks poorly done. I have been trying to get a detailed invoice with costs on it for over a month and a half now and they wont provide one. Th finance company paid the final invoice to PAG without checking with me. I want the facia fixed to the way I want it and the damaged electrical to be repaired correctly now along with monetary value for having to deal with this since July

  Business response

  12/28/2023

  I hope you had a great holiday weekend. I apologize for the delayed response  . We are in contact with the customer and are actively working on resolving the issue. We hope you hear from him soon with better comments. 

  
  

  Respectfully, 

  ********* Linares 

  Customer response

  12/28/2023

   I am rejecting this response because:
  They have communicated and their response has not been agreed upon. We are going back and forth and they dont want to properly fix things. They have sent their specialist out and they recommend replacing all the fascia in areas where joints arent connected with ***** and with adjoining fascia boards. They said they would provide a written contract with what is to be done. They provided an email listing things out. I provided wording to be added and clarification. They havent provided a new contract to look over and agree upon. They did provide an email with some clarification from the person who assessed the issues and they even made comments that I disagree with as to what was said at our walk. Making it look like I was okay with issues that I am not. The concerns have not been resolved.
  
  

  Business response

  12/28/2023

  We will continue to communicate with the customer and work toward a satisfactory solution. As the holiday is this weekend we will be reaching out the following week to address all concerns and discuss a plan of action. 

  Customer response

  12/30/2023

   I am rejecting this response because: I still have not received a revised agreement/contract with the additional wording I requested to be placed in it.
  
  
  

  Customer response

  01/03/2024

  Attached is the original contract from PAG.

  Customer response

  01/19/2024

   I am rejecting this response because:
  Yes the contractor has reached out. At this time work was agreed to be done and has not been completed to my satisfaction. They refused to put clarity in the contract as to what was to be done and they dont communicate with their workers well. On-site workers have done work but not to what was agreed upon. I was asked to give them one more chance and I am waiting for them to come out and try again. 
  
  

  Business response

  02/06/2024

  Hello ********,

  
  

  We are still working on resolving this matter. As the customer mentioned we will try again to complete the project to the customers satisfaction. 

  Customer response

  02/06/2024

   I am rejecting this response because: I keep getting excuses for them to get the work repaired. I havent been reimbursed for work that wasnt done yet, they havent been able to complete the repairs as agreed upon, the management of the company isnt communicating with each other the full story and is creating hostile communications. They started the repairs and have left boards off my home allowing water to get into my soffit area which will probably have to be replaced now. One owner said to get bids from someone else and another owner called getting upset with me about it even though it was a suggestion by his partner. I dont think they are trying to get things fixed. My issue isnt a priority and just keeps getting pushed off.
  
  
  

  Business response

  02/28/2024

  The customer was sent a cash refund yesterday for Fascia and Roofing which  he agreed to correct himself. We will be sending our crew to paint the ***** and cut down 2 nails sticking out from his patio.  This should all be resolved within the next 2 weeks. 

  
  

  Best Regards,

  
  

  *********************************

  Customer response

  02/28/2024

   I am rejecting this response because: the case should not be closed out until the work has actually been completed. It has been scheduled multiple times and has taken over 3 months since PAG actually started to talk about getting things fixed. This needs to remain open until the work has been completed.
  
  
  

  Customer response

  03/11/2024

  Pacific Allied Group has not completed the repairs as needed.

  Business response

  04/01/2024

  This is still a work in progress, I will update you with more details later in the week. 

  Thank you. 

  Customer response

  04/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that it is a satisfactory response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩