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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Loan #********** Recently my partner, and I were put in touch with an employee in ****** by the name of *********************. I was working with *** in December 2023/January 2024 and we were pre-approved for a loan and ultimately decided at that time we would not be moving forward and never used the pre-approval letter. In March 2024, we were back in town searching again and I asked *** "what would we need to do in order to get an updated pre-approval letter". I DID NOT give permission for our credit to be pulled again as another hard inquiry. Not only that, the agent I was working with at that time told me in TEXT MESSAGE she had my pre-approval letter but would never send it to me when I asked. So I emailed *** asking him if ever gave her one, and he never replied to me and ghosted me. So now, for the first time, I am getting this letter of why I was denied, when we never moved forward nor gave permission and *** never said anything to me.Therefore, I am needing the following answers from your company:1.) Why did *** pull our credit again as a second hard inquiry even though the first pre-approval we DID NOT USE expired and I DID NOT give permission to do a second pull? 2.) Why did *** ghost us? Why could *** not answer the simple question I emailed asking if he had given this real estate agent approval? 4.) The denial letter is not correct. It states public record for me among other things, but I do not have a public record and that has been verified as of today with the credit agency. So why lie there too? I look forward to a prompt reply. Sincerely, *********************************
Business response
05/14/2024
Bay Equity acknowledges receipt of this review. *********************** contentions are based on a credit decision following an inquiry for mortgage financing. Bay Equity cannot substantively respond to this review in a public forum such as this because to do so will necessarily disclose borrower's non-public information and personal circumstances. Bay Equity believes that *********************** questions have already been answered and a resolution has already been addressed and forthcoming. If ******************** disagrees with this finding, we invite her to reach out to ********************** and we can attempt to further explain.
Thank you.Bay Equity Home Loans
*********************;
************ *************
Initial Complaint
07/25/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Bay Equity Home Lender with ***************************** and ************************* refused to return my total amount on an appraisal for house was canceled by the seller. Bay equity told me $465.00 that it would take about 1-2 days before the appraisal go out for the assignment, during the period of the online application process, I send the money. Both the ************** signed the house contract completed on 7/28/2023, my agent contacted me 7/06/23 that the seller cancel the contract. I texted Bay equity about any funds due me since the seller canceled the contract, texted me 1-word, "none." She did tell the truth my bank showed the $465 was deposited & withdrawn 7/07/23. She told me none but returned only $150. of my $465.00. I paid in full they should returned my full amount.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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