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Costa Mesa Buick GMC CadillacThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased my car new on October 5, 2020 an Escalade 2020 black out model. The paint started chipping/peeling specifically on the chrome areas: grill,handles,roof racks, ************* trims a few months later. I took it to repair a few months later and the same issue continued. I took it again for repair but the issue was the same. I felt it was a lost cause & didn't take the car in anymore & chose to drive it as unsightly as it was. I took the vehicle in today to Costa Mesa Buick and I asked my vehicle advisor if possible I would like to go back to chrome because I feel the outcome would be the same if it were blacked out but was told I would have to pay to restore the car to chrome. I feel if I paid 98 grand for a Cadillac they should repair at no cost. I would have not purchased the car if I had known it would have so many cosmetic problems. I have purchased Cadillac before and have always been a proud owner & the car should look as good as it costs. I'm so disappointed I don't think I'll be purchasing from Cadillac again.Business response
04/12/2024
the customer purchased the car from suburban ********************** , we purchased the dealership on December of 2022 , we are not responsible for purchases before our purchase time.Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We dropped are car off for repair on 2/12/24. The repair was covered under our warranty insurance. They had the car from 2/12/24-3/19/24. The dealership worked on 3 engine repairs all covered under our warranty insurance coverage. My wife picked up the car on 3/19/24 at around 4:12pm and got home at around 4:40pm and noticed that the car door didn't open correctly. She called the dealer the next morning 3/20/24 at 7:50am and informed them about the issue. When she got home on 3/20/24 at around 6:15pm I looked at the car and notice that the front fender was protruding. I then looked under the hood of the car and noticed that a lot of push pins and clips were broken or missing and took photos of them issues under the hood. I also notice the plastic cover by the radiator was not tucked under the grill like it is suppose to be. I then took photos on 3/21/24 at 8:21am of the front fenders on the drivers side and the passengers side because they are pushed up and pushed out about 1/4". I called the dealership at 8:59 and left a message for **** the service writer. I called again at 10:12am and got voicemail. **** returned my call at 10:40am and told me to bring the car in. I got to the dealership around 11:00am and showed **** the issue. He then told me that they didn't cause the damage. I spoke with the service manage and also the service tech and they also said the damage was not cause by them. I left with no resolution and filed a claim with my ***************** on 3/21/24 at 12:58pm stating that the dealer damaged my car. It looks like the mechanic placed the hydraulic lift onto the body of my car and cause severe damage which I have pictures of. I don't think a company should get away with damaging someone's property and not taking ownership of their mistakes and fixing it. It is a lot of damage that was done.Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 06/13/2023, I drove my car to the Costa Mesa GMC dealership due to an oil leak on my 2018 Cadillac XT5. The repairs were completed on 07/31/2023. I was quoted a price of $***** with GM paying 50% of the cost. My car had ***** miles and was out of warranty. I needed to have the leak repaired and consented to the amount that was quoted. An oil change and filter was included in the price. On 08/19/2023, (approximately 700 mile later) my dash displayed that I only had 33% of oil life. Thinking it was an honest mistake, I reset the oil life so that I would be able to change my oil when it was scheduled (***** miles later). On On 11/25, my car informed me that my oil was low and I needed to add oil. Four months of driving, my oil should not be low, IF anything i would have to change my oil. I don't believe my oil was changed. This was suppose to be a "Big Job" that required 20 hours of labor. If I would have checked their rating with BBB, I would not have taken my car to that location.As a 2 year breast cancer survivor, I have to maintain a stress free life. If this matter is not resolved. I will use the legal system. A letter of complaint have been sent to **************** in *******.Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my *** **** ****** ***** from this dealership in April of 2020. However, in August 2019, not even a year prior to my purchase, GM released a Service Bulletin, Bulletin No. 16-NA-102. This Bulletin explains the replacement of the *** ****** **** fuel injection pump replacement for the years 2010 to 2016. This would more than indicate that the dealership was well aware of this potential problem and never mentioned a word about it to us as the buyer prior to our purchase. It is probably the reason that the ***** was sitting on their lot for sale to begin with. It may not have been legally required of them to do so, but ethically they should have disclosed this information. But it just goes to show potential buyers that they would rather sell a car than be honest about very costly potential problems that have a very high percentage of occurring with this vehicle. We would have done our research homework upon the mention of such a potential problem and would have moved on to a newer year of a ***** or would have immediately did the necessary upgrade to prevent such from happening. Our ***** has recently had the ***4 fuel injection pump grenade throughout its entire fuel system, causing over $16,000 in repair damages. We would like for this dealership to consider repairing our ***** at their expense.Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 5/14/23, I purchased a New Vehicle from this dealership and the customer service was good at the time of purchase. I was pressured into purchasing the Appearance ****************** limited warranty that was $1200 and the nitrofill membership which was $399. After reviewing the contract for the *********, it states that the membership can be fully refunded if cancelled. The Appearance ****************** does not show any administrator email/phone contact for claims. I have called the ** protection to see if they can pull up my vehicle and they say I am not in the system. Since 5/30/23, I have attempted to reach out to my ***** **** ***** manager, and finance from the dealership to get this cancelled. Each time I call, Sales says that Finance has to handle it and when I talk to finance they say ***** has to handle it. It has been back and forth with no help and nobody willing to resolve this issue. Its clear they don't want to help and just trying to avoid having these both cancelled. I would not recommend business with this dealership in the future, they are clearly not looking out for their customers.Business response
06/14/2023
Good morning, please feel free to contact me directly at my cell number at ************, i am active General manager of the store and will resolve this matter for you immediately .
thank you
***************
Customer response
06/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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