Reviews

Me and my friend went in to get a couple drinks and use the restroom and when we asked for the code to the door. The employee **** made a comment to me stating that the bathroom isnt for showering. I am homeless and and she said it in front of other customers in line. Im very sensitive to the issue and she made it worse and embarrassed me in front of everybody. I brought the issue up to the manager ******** and nothing was done. Except a simple sorry. As far as Im concerned this is discrimination and harrassment and deserves more than a sorry. The embarrassment. This has caused me is beyond what most people ever experience in their life and the manager and the employee should both be held accountable and t least offer to make the situation better.

I had a horrible experience with El Pollo Loco in ******** **. My main complaint is about the Manager, *******. She should be called a So Called Manager. She has ******************* Skills, she calls her Customer A Liar, all she will talk about is I complained and she doesn't Do Anything To Help The Customer.I attempted to purchase just a Salad, I had difficutly understanding the person taking the order. When I went to pay, she told me there was nothing on my gift card, but there was $19.68. It wasn't worth an argument so I paid by Credit Card.When I went home I directly called the phone number on the back of the card and they told me there was $19.68 left on the card. The lady at the window was too lazy to punch the card numbers in, so it wouldn't go through. I had asked for extra Picoo sauce, which I did not get and very poor service.I then called the store in ******** ** at 58th Avenue and Bell and wanted to talk to the Manager, I did talk to her and explain I still had the $19.68 on the card, but I had to charge $11.49 on my card. I try to use up my cards and this was my last one. I have been working on this since May and to No Avail. I tried to call one of the upper Managers and he never got back to me.So today, July 15th, I went back to the El Pollo Loco and spoke to ******* and went through the whole experience abd she basically called me a Liar, she was very short with me, combative, of no help and Totally Had ******************* Skills. She was one of the Most Difficult person I have spoken to for a long time and she Certainly Should Not Be A Manager. I do not think she knows that Usually the Customer is Always Right, Even If There Not and YOU DEFINITELY NEVER INSINUATE THAT THE CUSTOMER IS A LIAR, ESPECIALLY TO THEIR FACE.She needs to be sat down, go through *********************** and get Demoted to Cashier and start All Over Again.I woudl Never Recommend El Pollo Loco at Bell and ********************************, go to ******** down the street

I've had so many mishaps now with el pollo loco I'm so done with this franchise even went back to store that I originally complained about this is now ridiculous I'm so done with them