Reviews
5 Customer Reviews
Review from soldbyronnie
1 star09/06/2024
I received my Cycleboard ***** on August 9 2024 and everything seemed great until I went to charge it and it will not charge. Ive gone back-and-forth with customer service via email and they sent me a replacement charger which did not fix the problem. It took 6 days to receive the ******* from the time they said they would send it. After the replacement charger didn't fix the issue, they asked me to open up the board and send them pictures of the fuses which I did and they determined that they were ok. Then they asked me to fully charge the battery and take a measurement of it. I dont have the tool to do that and the battery wont charge in the first place. Then I requested to return my board or for them to replace it, and they said they wouldn't do that because I was outside of the 14-day return period. When I emailed them on August 18th originally about the issue, it was within the 14-day return period as I received my board on August 9th, but they still won't honor that. They are now in the process of shipping me a replacement battery which I have been waiting now for 5 business days (August 29th until September 6th). When I emailed them two days ago asking why it hadn't shipped they said, "Your order is in the queue to be processed. We apologize for the delay we were out of the office for the holiday."When I call on the phone, nobody ever answers and I have left messages and I don't receive a callback. I receive email messages back from customer service but they take forever and they don't seem to have much interest in fixing this issue in a timely manner. As a customer, I don't feel valued at all. I am not a hard person to please. I sell and ship items daily myself and I know how sometimes things can go sideways. However, the way that this company is handling this situation is really bad in my opinion. I will be happy to update this review if they make things right with me.Review from Michael M
1 star03/27/2024
I have been trying to get them on the phone to rectify the issue with my board golf. I have 84 miles on the board and tires keep loosing air. The only response by email is the follow the directions and video. That I have done and they do not work. I have called and left numerous messages. I do see a review where cycle board will pay for shipping back to them for the repairs. Hopefully they can do this for me. Have to say they were wonderful with the sale and lacking in customer support.
CycleBoard Inc Response
03/28/2024
We have spoken with the customer and are providing free replacement parts under warranty to address his issue, we guarantee his board will be running perfectly with our 36 month rock solid warranty program.Review from JESSICA N
1 star09/22/2022
My 41 year old brother riding his CycleBoard Rover on 8/29/2022 when the battery exploded, launching him off and causing him to hit his head. This caused a traumatic brain injury as well as an epidural hematoma (massive brain bleed), requiring emergency surgery. He was in a coma and receiving air through mechanical ventilation for two weeks. He now has a tracheostomy and a peg tube, cannot walk, talk, or eat, and we are unsure if he will ever recover from this. He is still in the *** and awaiting another surgery to address the same site that was operated on. My brother was wearing a helmet. This is not a safe product.CycleBoard Inc Response
09/23/2022
We are very sorry to hear this. We are not able to find an order in our system under the complaint's name or email address, please send the customers name, email address and order number to us at ******************************* Given that we exclusively use ** and ******* battery cells in our batteries, nothing like this has ever happened and we would like to do a full investigation to discover the cause of the problem. Thank you for bringing this to our attention, we are committed to providing the safest products possible for our customers.Review from Scott H
1 star08/30/2022
Theres no way all these reviews are accurate. This is the worst company ever. My $2500 rover has 11 miles on it and has never worked properly. They refuse to answer emails or send the replacement part. STAY AWAY AND KEEP YOUR MONEY!CycleBoard Inc Response
08/31/2022
Unfortunately this customer is completely unreasonable and calls our office yelling expletives at our team members. We are happy to pay to ship the product back to our office for a repair or replacement but the customer doesn't seem interested in doing so. We have a rock solid warranty and stand behind our products 100%. *********************** / CEOReview from Daniel M.
5 stars06/03/2022
Great product. Meets all advertised performance. Would recommend as a better, stable option to a two-wheeled scooter.
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