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          Business Profile

          New Car Dealers

          Hanlees Davis Chevrolet

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            German ****** (**)July 5 Dropped off car/Gave Dealership Ally Warranty Card with Contact Information July 10 German makes me call Ally/German says its a waste of his time to call Ally himself/Ally tells me German needs to call/Sent German Ally # after already giving him Warranty Card upon drop-off on July 5 Why was the customer responsible for playing the middle-man between the Service Advisor and the Warranty company?July 11- ****** ****** adjuster from Ally requests copy of repair order, parts list, labor guide, and tech diag notes, photo of vin and miles Why did it take 8 days for German to respond to Adjuster?July 19- German responds to adjuster with information on repairs July 22- Ally Approves repairs/German lies about 2 weeks till completion August Aug 5- Called Dealership to check in on repairs after 2 weeks of silence/German says he lost 2 technicians and that he is trying to finish it Why did he wait till the deadline to let me know this?Aug 7- Called again/Arrived at the Dealership and noticed car sitting in same spot upon drop-off dirty and untouched after a month at Dealership Aug 8- Called Dealership about car not being worked on/ German lies again and says 2 more weeks Aug 12- Called again/Sent German email address to CC on Ally correspondence/Replies to adjuster with Cam repairs Aug 14- Called again/German says h*** give me free rental for 2 weeks if picked up by Friday Aug 16- Arrived at Dealership to pick-up rental/Refused Rental because German Lies again about duration of rental and switched rental period to 7 days instead of 2 weeks before signing/Says h*** get the car done by next Friday the 23 Aug 22- Called again about 2 week deadline given on Aug 8/ German says it wont be complete by deadline Why lie about the deadline knowing I would have to come out of pocket if he wasnt finished by the 23?Aug 28- German says he installed defective lifters/ Lies about being able to test Lifters before installing them to an engine

          • Initial Complaint

            03/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            2-7-2024 Brought my vehicle for an estimate to fix a broken window regulator. Work order did not specify a labor charge for an estimate. Received a call from **************** Service Advisor stating it would cost $716 to fix. I declined and said I would be picking up my vehicle. I picked up my vehicle and was told it was going to cost $225 labor to provide an estimate. The work order had no labor cost listed for estimate. There was no labor provided and hourly labor cost was not posted on work order or mentioned by service advisor. I had to pay the $225 to get my vehicle back.

          • Initial Complaint

            09/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In September 4th I took my car into the ***** dealership to have my check engine light diagnosed. When I dropped my car off it the fans were running and that is all because I needed to get my AIT sensor replaced. I informed them of this and even showed them the paperwork that I had stating that. They had my car for 5 hours just to tell me it was my Mass Air Flow sensor, which I assumed and said it would be $500+ dollars to repair. I politely declined because thats expensive for a $80 part that can be replaced extremely easily. I was told that my car was ok to drive and that the part should be replaced within the next 2 months, which I replied that i will definitely get it replaced ****. When I arrived my car was not ready for me and was still in the back, upon asking for it he told me he forgot to let his tech know I was coming. Once he went to the back it took him 7 minutes to return with my car, when he exited my car for me to get in he made the comment that my car was extremely hot. Which it was NOT before I took it in to ***** it was actually running fine. Im once I got in my car I noticed that my k*** had been turned and my oil level was on the console and then turned on the ** to cool the inside of the car down because they had the fan on full blast pushing hot air from the engine into the car. I drove the car around front to pick my kids up from my dads car and proceeded to drive to my parents house from Davis to **********, my car ran fine until I got about a half mile out from ************** exit and my car told me the engine was unavailable and proportionate power reduced and the car just shut off. It had just enough power to coast me to the side of the freeway. I called ***** back the next day and asked them what exactly they did to my car and was told all they did was plug in the reader to read the code, but there was also a random piece of car part that came from under my car when we finally got under there to see where the oil was leaking from.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 31

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4989 Chiles Rd

          Davis, CA 95618-4399

          Visit Website
          (530) 231-3300

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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