Complaints

• Initial Complaint

  08/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contract with: Petretti ****************************** Contract dated: 10/29/2021; signed: by LarryPetretti 11/10/2021; signed by myself, ****************************** 11/19/2021 1st two payments made for permit & engineering: $4,000.00 11/28/2021 Work didnt begin until: 3/2/2022; Completion date was supposed to be: 4/16/2022 Scope of work: 1. (New) concrete: $9,654.62; 2. Demo (existing concrete): $2,958.40; 3. Electrical Work: $3,647.75; 4. Pool: $21,811.22 (including tile, re-plaster, re-grout existing coping, start-up)Complaint: During demo of existing concrete, concrete debris filled drain P-Trap and clogged sewer line. Required Roto-Rooter to use high pressure jet to flush line and replaced 2ft connection to main sewer. Total damaged cost: $4,200.00. Contractor was notified and sent all invoice documents with the intent of filing claim with insurance company. Complaint: Water line tile was not completed over pool skimmer, I was told it could be finished after plaster was done - it has been paid, not completed. Complaint: Unlawful Business Practice: Price of plaster was increased $800 ($10,300.00 total) due to the fact that it was so late (May) and original company wasnt available. Job was to be completed six weeks prior. No addendum was made in contract. In addition, I was told that payment needed to be made before plaster work would commence. The balance of $7,400.00 for the plaster work was paid before work was started. Complaint: Breach of Contract: Petretti ****************************** not only left the tile incomplete, the Electrical ***************** box was never installed. Complaint: Due to work not being finished by completion date, I lost over $500 in revenue from the rental unit on premises.

  Business response

  08/30/2022

  Enclosed is an Email that **** **** sent on May 29th,also a letter that was sent to us certified mail, and my response to her Email.
  
  As this shows we were supposed to work out something to take care of her claim, even though we felt that we were not 100% responsible for the sewer issue.  We were willing to work something out with her so that we would not have to put a claim in to our insurance. That was the plan until we notified her that she was responsible for monitoring the water as her pool had been plastered and was now getting filled. She badgered my Employee **** on a weekend and then after that interaction decided that she wasnt going to follow through with the plan that we had in place.
  
  At that point she demanded the $ **** payment and basically told us she would not pay for anything more on the job and that if we were going to complete the job that we would owe her money. She knew all along that we would have to turn this claim into our insurance company due to the fact that it was a huge amount and also due to the fact that there would have to be an investigation to determine whether or not we were 100% responsible for the claimed damage.
  
  In her claim she also states that we did not provide a startup for the pool, which is also incorrect, this was done. As far as the electrical hook up she was never charged for that and if she was to hire someone to complete that the cost would have been considerably lower than her payment to us if we completed. It.
  
  She really left us no choice upon finishing the job by telling us she wasnt going to pay for anything else.
  
  Hopefully this information will provide you with what you needed from us.
  

  Customer response

  09/04/2022

  I am rejecting this response because:

  His response is irrelevant and without merit. But For the negligence of his demo crew, my sewer line was damaged and required repairs that cost $4,200.00  His company needs to take responsibility for that cost. Why there was never a claim turned in to his insurance company is still unknown   The RotoRooter repairs were paid on March 26, 2022  He was notified immediately of the damages and cost. It wasnt until a month later - the end of April, when the project was supposed to be completed, and not even close to being done, that I worried he would try to not pay. Thats when I sent the letter trying to entertain other options. Nothing was agreed upon.  Nevertheless, his company is still responsible for the damage, plain & simple, and he could have sent a claim to his insurance to have it investigated, but chose not to. I have two workers from the job, an invoice, photos, as well as the p-trap that was removed that prove his companys negligence. 
  I have also included the texts where ***** complains that I badgered his Employee ****. I think its obvious who was badgering whom. 
  The start-up *** have been completed after the letter sent, however, the pool tile above the skimmer remains incomplete and that invoice was paid on May 25, 2022.  No effort at all has been made to complete the work of the contract regardless of whether there was payment made. 

  
  

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