Complaints

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Booked an oil change and recall appointment for 10/16/24 at 11am. Called and spoke with ******** to confirm it was okay to have my husband drop off the vehicle and to also confirm my maintenance package includes the oil change she confirmed everything was okay and to bring the car at 11am. My husband dropped off the car earlier to be safe and the advisor said there was no appointment and stated it will take three hours for just the oil change. So my husband walked my dog around for approximately 2 hours and came back to the dealership to see the car in the same place he dropped it off at. My husband checks in around 2pm or so to follow up and apparently they lost my car keys with my house keys on there. Still then we were understanding, my car keys were missing all day and lastly they found the car keys approximately 5pm did the oil change which was completely in approx 20 min. A whole day just for the oil change not even the included first car wash. Didnt offer any kind of comp or assistance or explanation. Ive left numerous voicemails and messages and never got a callback.. this is awful business and I expected better since Ive also worked at a dealership before. We were completely disregarded. No apology no excuse just yea we lost your keys, what do you want me to do? -**** in service and we never once got a callback from the service manager or anyone at all!

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a brand new 2024 ********** June 30, 2024. I informed them right away that the vehicle was out of alignment and needed it to be checked when I left the vehicle with them for a week to address other issues. I was told it was checked but was not given proof of the service being performed. The vehicle is still out of alignment. I have attempted to contact Dublin GMC multiple times, have left messages and spoke with the service department that said they did not have documentation of the service only that there was an order in their system. I called *** directly and they too informed me that Dublin GMC stated that they have a work order but no documentation (i.e. the read out that is provided to customers showing the specs for the alignment) The dealership is 2 hours away from me so dropping by isn't a viable option. My issue is that the vehicle is still out of alignment and they refuse to provide me with the appropriate documenation to show they performed an alignment and the result of that alignment. They refuse to speak with me, answer calls etc. It appears that Dublin GMC has possibly lied about the service being performed and is refusing to correct this mistake. I'm asking that the dealership contact me so we can figure out how to get my vehicle into a local dealership and get this alignment issue fixed before my tires begin to get damaged.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I scheduled an appointment on the dealer website to have a tire replaced. I had to take 3 hours of leave from work to bring the truck in. I received emails and phone calls reminding me of the appointment throughout the week. I had warranty questions about the tire and tried for hours to get a service advisor on the phone prior to driving the hour to the dealership in bumper to bumper traffic and was unable to reach anyone. When I arrived the man behind the desk (****) was incredibly rude. I let him know that I had an appointment scheduled at 3:40, I was about 10 minutes early but I had questions about the warranty and was unable to reach anyone prior to coming to the appointment. I tried to ask the warranty questions and he was so rude to me I could barely stand to speak to him. Eventually I said okay so I can just get the tire on and pay for it and then get reimbursement. To which he replied yes. I then asked him if he had any idea how long it might take to replace the tire and he told me tomorrow. To which I replied, I have an appointment at 3:40. I am not a walk in. To which he replied, I dont know what to tell you, my guys leave at 5, we will not get to it tonight. You can leave it and we will get to it tomorrow. I then asked him why they allowed me to make the appointment if they could not honor it. He stated that the service department didnt make the appointment. Someone in ******* did and they dont know what is going on there. I said that makes zero sense. I asked him for his name and card. He said ****, and he didnt have a card because he is new. He was rude from start jump. I came to the dealership alone, thinking that since Id made an appointment and changing a tire takes 30 minutes, I would wait for it. I had no idea they wanted me to leave it there overnight or bring it back the next day. I called the whole service department and no one answered the phone. I could not get help from anyone. It was rude and unprofessional and it cost me $216.00.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I ******************************* lives at *************************** pertaining to my 2018 Buick regal Tour X. I received a postcard in the mail saying that my vehicle had a recall. This came from Dublin Buick GMC and to make an appointment there to address the recall. I made the appt for April 2, 2024 at 10:40am. My car had ****** miles at the time of drop off with Dublin Buick GMC. In addition to the recall repair, I asked them to look over some of the issues I&#**;ve encountered with the gear shift, a squeaking noise on my drivers side and the passenger tires rubbing against the car as it turns. I informed them that I had an additional extended warranty to ensure we were on the same page about what needed to be repaired and what would be covered. On April 10th, 2024 in the evening I received a call from ********************* the Advisor at H3335363232****333335H, informing me that ****************** whom I have my extended warranty through, wouldn&#**;t be covering the additional repairs I requested outside of the recall. She also wanted to discuss with Allstate a diagnostic of the lower control panel being bent which indicates a collision. I responded that I havent been in any collision and to remind her this was a used vehicle I purchased as a second owner. She mentioned their Technician would look into the other repairs and reach out to Allstate to find out how to move forward with repairs. On April 13, 2024 in the evening I was contacted by *********************, the Advisor at H3335363232****333335H saying that Allstate wouldn&#**;t be covering the repairs. And they will kot repair the recall problem because my car had over ****** miles. SThis came as a surprise to me because I pay an extra $300 per month for an extended warranty to ensure the car is running at its best. I reached out to Allstate myself to find out exactly what was communicated to H3335363232****333335H. In that conversation, I found that they were waiting for H3335363232****333335H to send over the diagnostic so they could approve the repairs and to the day hadn&#**;t heard anything. At this point my vehicle had been at H3335363232****333335H for almost two weeks at my own cost. I had to make arrangements to be without a vehicle for that entire time only to find that absolutely nothing was done and my time and money has been wasted. In addition to that, as I look over my paperwork once I picked up my car, there are several miles added on to my car which tells me they were driving it around. Some of the details.on there diagnostic indicate there were denials for recommended services and I was never contacted about this. I feel that they were not very helpful, I also had recover my car from the dealership I had dirty shoe prints on my seats like someone was just walking in my seats my supplies in my trunk was scattered everywhere. I feel totally violated, disrespected, and my intelligence was being played with, also I feel they didn&#**;t have any professionalism. An as a African American they judge me by my ethnicity an did not want to do the repairs on my car. So I reached out to the Service Manager and told him what was my concerns,and he tried to have me believe that Allstate sometimes doesn&#**;t be telling the truth to customers, and that he was going to look into it and he will give me a call back. At this point I don&#**;t even want to take my car back to Dublin Buick GMC because I feel like I can trust them with my car. I Just want you to know that they very unprofessional and there communication and how they dealt with me as a client. There was no consideration for my time without my vehicle, and still at the end no repairs for my vehicle, so now I need to start the process all over again.Yahoo Mail: Search, Organize, Conquer

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To whom it may concern. I am the original owner of a 2020 GMC Sierra ******* in the month of March 2023, I found a pretty severe water leak generating from somewhere from the back window or rear light assembly. when I first noticed the leak the back seat, rear lower compartment and rug was saturated. I took the vehicle the dealer I purchased it from Buick GMC. They returned the car to me after I paid the warranty deductible. Several days later I noticed during the next rainstorm that now the headliner, rear seat, rear lower compartment and rug we still getting wet. I took the vehicle back to the dealer, and they are working on it. they stated that they were going to try and detail the affected area and fix the leak and return it. My current concern is the amount of water that got saturated into the fabric and potential for mold and mildew to form. I wanted to seek advice from the BBB to see how I should proceed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩