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          Business Profile

          Towing Company

          Towing San Diego Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Towing Company.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My car was repo'd on 08/28/22, we paid our dues and were told by agency that car would be released on 08/31/22 but to give them 2hrs to process the release from 10:45am.. I waited until 1pm same day and called San Diego Towing. I was told the release had not come thru from release agency. I call the release agency again and they resent the release info to SD towing again manually to ensure they rcvd it this time around. I called SD Towing again and they claim they could not give me an appt date to pick up my car on the same day. I explained to her that I needed to pick up my car same day as I have been waiting since 10:45am. She said there was nothing they could do and refused to give me location of where my car was at. I explained to her that I did not want to incur any addt'l holding fees for my car. She told me there would not be any addt'l charges. I called all back around 2pm to try to get an appt date or at least verify if the car was released yet and nobody answers the phone. When you call you are placed on hold and after a few minutes the call hangs up so you have to keep calling back. I was finally able to obtain an appt for 09/1 and I am being told we have to pay holding fees, admin fees, redemption fees etc which total $765 and none of this information was provided or disclosed during my calls to them. Per Repo rules they are required to notify us within 48 hrs of pick up with contact info, list of items they allegedly packed and storage fees for **************** They failed to provide this info. I was told by repo agency there were going to be no addt'l charges for days.. why must we may for addt'l holdings fees when they dont provide the best customer service and have very limited appointment dates available to pick up our car. I was also verbally told there would be no addt'l hold fees since my call them on 08/31. This must be deemed illegal as they are stalling to rack up fees without allowing us to pick up our cars

          • Initial Complaint

            06/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On monday 6/6/2022 my car was repo outside my apartment complex I dont realize it was missing till 10:00 pm called my financing company next day at 10:00 in the morning pays all the outstanding balance and was told I could pick up my car that same day called the towing company no answer went online was told I had to make a appointment to pick up my car and got an appointment for that week on Thursday at 3:00pm when I arrived at tow yard and waited 40 min to get my car. My car was tossed and damaged I had things missing (stolen) and they said they couldnt or wouldnt do anything about it

          • Initial Complaint

            05/11/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Towing san diego, towed my car without my consent without any reason! They brought back my car after one week. They repossessed my vehicle. Without giving me any explanation. They opened my vehicle without me being present at the scene! I don't know what they did to my car!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          13465 Camino Canada #106 #140

          El Cajon, CA 92021

          Visit Website
          (619) 722-6300

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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